Right at Home (North Cheshire & Leigh)

Lowton Business Park, Newton Road, Lowton, Warrington WA3 2AP
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10 81 Reviews
  • Right at Home (North Cheshire & Leigh), Warrington
Rated as 'Outstanding' by the Care Quality Commission in August 2019, Right at Home is committed to delivering the best quality care possible and uses value based recruitment to ensure their clients are cared for in the same way a family member would be.
   
Right at Home's is a family run, professional and friendly team who works closely with individuals and their families to ensure they are fully supported and achieve the best possible outcomes. The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home carefully select Caregivers for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards. Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each persons needs. This can be anything from sharing a cup of tea, a chat and a joke which can make a huge difference to the health and well-being of the person being cared for, to 24/7 live-in care.

Care Provided by Right at Home (North Cheshire & Leigh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Houston (Managing Director)

Funding & Fees Guide for Right at Home (North Cheshire & Leigh)

  • Prices
  • Fees vary depending on the package of care.
    Please contact for details


Right at Home (North Cheshire & Leigh) Reviews (81)

Total of 81, showing 41-60
10

Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 81 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

So pleased with every carer who helps him, and each one has said how much they love their work, and how they are so kind and gentle with him, and respect his dignity. Perfect.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words; it is an absolute pleasure to support you.


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Overall Experience  Overall Experience 5.0 out of 5

We would certainly recommend Right at Home to all our family, neighbours and friends. They are confidential, kind and supportive and more are accomplished in all they do, caring, demention etc

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is an absolute pleasure and we are so pleased that you would recommend us to others who may need a little help.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects of care, kindness and personal support. Good communication which is very important. Flexible, helpful and very supportive. All staff complete tasks with skill and care. Thank you.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services. We are really delighted to hear that both care and communication are good as we know how important this is.


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Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the professional approach to Mum's care. They are helpful, friendly, and will do anything that is asked to do. Communication with the office is good, and the response is very timely. They are all punctual and have been of immeasurable help during the difficult Covid times.
I cannot recommend the whole team highly enough.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words, which I will share with the team. It's a pleasure to support your Mum, and it's so nice to hear we have really helped during the pandemic, which has been a very challenging time for everyone.


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Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with the Right at Home care. All of the carers have been very friendly and willing to do what I suggest. They have been very prompt.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our service. It's a pleasure to support you and I know that your team really enjoy their visits.


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Overall Experience  Overall Experience 5.0 out of 5

Finding myself in a position needing personal home care for the first time in my life I was faced with the onerous task of selecting a care company with no previous experience of what I needed or what could be offered. Right at home was recommended by a contact at the MND association, on reviewing the
CQC reports they were one of my 3 choices to interview. The personal attitude and professionalism of the regional manager when visiting to assess my situation was outstanding. They were offering everything and more to meet my needs both immediate and in the future. Offering the flexibility of both services and the visits when needed. I felt it was very much a tailored service for me personally. My 3 main carers have become part of my precious support network that makes my change in life circumstances more bearable. All the carers I meet have gone above and beyond their responsibilities making me feel a valued client being supported by valued employees. I could not be more impressed.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and for taking the time to review our service. It is an absolute pleasure to support you.


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Overall Experience  Overall Experience 5.0 out of 5

Since my wife suffered a major brain injury this care company has the best care I have seen. The ladies that look after my wife are all 5 stars, they are the best. They always take their time to interact with my wife, always talking and laughing with her. Couldn't ask for anything else! Nothing is too
much for them, this company is top-notch. 5-star rating all day every day.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words which I know the team will really appreciate. It is our privilege to support your wife and thank you for taking the time to review the care we provide.


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Overall Experience  Overall Experience 5.0 out of 5

I would wholeheartedly recommend Right at Home (North Cheshire & Leigh) to anyone looking for care and support for a loved one wanting to retain their independence and to continue living at home.
The personally-tailored Care Plan ensures that my Mums needs and preferences are addressed by her marvellous
carers who are cheerful, caring, and considerate. Also professional, punctual and reliable. The policy of prior introduction of a new carer allows for comfortable, respectful transitions as necessary.
Communication is very important to me as I do not live nearby. Right at Home have always been immediately accessible by phone and even when I have needed emergency assistance they have calmly responded giving immediate practical support. I am also informed if there are any issues or concerns.
Having confidence that I can access timely, appropriate help and assistance for my Mum if it is needed is most reassuring and I cannot fault this or any other aspect of the outstanding service provided

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It has been a pleasure to support your mum. It makes such a difference to our team to know that we making a difference.


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Overall Experience  Overall Experience 5.0 out of 5

I have always been well pleased with the service, excellent.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our service. The team really enjoy their time with you.


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Overall Experience  Overall Experience 5.0 out of 5

Everybody who comes to see me has been very helpful. Very friendly and do things for me like shopping, tidy things up that are scattered about.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words which are really appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

In October 2020 Right at Home formulated a care package, at very short notice, to support my 83-year-old dad in his care for my mum for who has vascular dementia and Alzheimer's disease. Initially, my dad was reticent about letting strangers into the household but all the caregivers, without exception,
put both of my parents at ease and treated mum with kindness, compassion and were always respectful of her dignity. This care package was regularly reviewed and night sitters were introduced at our request. The Right at Home team are effective communicators and have also alerted me when there is something wrong; e.g. after a night of disturbed sleep caring for my mum, my dad looked totally exhausted and that required urgent family input. The caregivers also alerted my dad to a pressure sore on mum’s back and because of their vigilance this was treated expeditiously. Recently the household tested positively for Covid and Right at Home were able to provide extra support at very short notice.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words, it is a pleasure to support your family and we are pleased that you are so happy with the care provided.


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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with everything the care company provide. The carers that come are excellent. My son loves them and they are so helpful with me as well.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and for taking the time out to complete this review for us. The team really enjoy supporting your family.


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Overall Experience  Overall Experience 5.0 out of 5

Out of all the agencies I have had, this is by far the best I have had.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words which we really appreciate.


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Overall Experience  Overall Experience 5.0 out of 5

Always treated with respect and courtesy. Looked after very well and friendly at all times.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services. The team really enjoy their visits with you.


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Overall Experience  Overall Experience 5.0 out of 5

The care you have provided has been outstanding. Initially, mum was a bit resistant to the carers and was particularly reticent about being helped with her hygiene needs. Through the consistency of carers provided, well-matched to mum, we soon overcame any of her initial trepidation. The hygiene resistance
was overcome by employing a number of great techniques and encouragement. She was soon very happy to be "bathroom pampered" and even looked forward to it! Right At Home have been consistent, reliable, flexible and communicative throughout.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

It has been an absolute pleasure and a privilege to support your Mum and your family. Thank you so much for taking the time to review our services.


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Overall Experience  Overall Experience 5.0 out of 5

From the initial stages of my engagement with Right at Home, I found them very efficient, friendly and accommodating. The 'prior to care' setting up process was very reassuring for both myself and my elderly father. The carers themselves were always there when they said they would be, and the level
of care was excellent. My father was a reluctant client, but their friendly, caring and compassionate way of doing things soon won him over. Right at Home were very flexible to our particular needs, and nothing ever seemed too difficult to sort out. I always got the impression that they were working as a team and with the needs of the client at the centre of their process.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It was a privilege to support your father and your family.


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Overall Experience  Overall Experience 5.0 out of 5

One of the hardest decisions to make is choosing the right care provider to help look after someone you love. Our main priorities were to make sure Mum who had dementia was cared for with love, kindness, respect and remain independent in her own home. Both the carers and the office staff did exactly
this and more, going above and beyond in so many ways. They were always open to suggestions, were informative and helpful, never too busy to accommodate changes to Mum’s care needs and gave me peace of mind that Mum was safe and being looked after with dignity, they really are exceptional. There isn’t one person in the company that I have met or dealt with that shouldn’t be proud of what they do and more importantly how they do it. If you have found ‘Right at Home’ then I would say you need to look no further, you’ve found the right company to help look after the person you love.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

It was an absolute privilege to support your Mum and your family. We have so many lovely memories of times the carers spent with your Mum. The team really appreciate your comments to know that we gave you such peace of mind and made a difference is exactly what they set out to achieve.
Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided since my mum came out of hospital. The carers have supported her and given her back a great deal of the confidence she had lost after a fall. When there have been occasions to contact the office regarding mum’s care, I have been assured that changes have been implemented.
Everything is well documented. All of the carers are very approachable and more than willing to attend to mum’s needs.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is a pleasure to support your Mum and your family. We are really pleased that this has helped your Mum gain confidence, as this is exactly what we aim to do.


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Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Right at Home North Cheshire more highly. Initially Mum needed limited support but now has extensive support with medication, personal care and cooking meals. It has been a huge weight off my mind knowing Mum's needs are met and she is so well cared for. The office staff are lovely,
professional and easily contactable. They are so accommodating about extra care and last minute requests when Mum needed to be accompanied to A&E. The care staff are absolutely amazing and are enabling Mum to be living independently in her own home for as long as possible. They are extremely personable, incredibly caring and always go the extra mile. This has been particularly reassuring during the COVID pandemic when Mum has had one main carer dealing with all her needs to offer added protection and continuity of care. I am extremely grateful for the service Mum has received over the last 4 years and would recommend Right At Home to anyone considering care at home for an elderly relative.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and choosing Right at Home to support your Mum and your family. We really appreciate you taking the time to review our service.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been a revelation to me. I am the only carer for my parents who are 88 and 91 respectively. They live in their own home, and I looked after them and worked at the same time. Just prior to Covid-19, my dad took seriously ill, and my mum had a bad fall resulting in them both being in
the hospital. To get them home I required a care package. Right at Home came in and were marvellously liaising with doctor's, social workers, pharmacy's and hospitals to get my parents home. It was a great weight off my shoulders. They provided social contact, made sure they are looking after themselves, supervised them taking medication, taking care of shopping, cleaning, washing and prepared meals for them. It's not just a care service. During the pandemic, I am not allowed to visit my parents because my wife is on the shielded list. During this time, the carers have rung me on a regular basis and kept me updated on my parent's health. I cannot thank them enough, and would highly recommend them.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for leaving a review which we really appreciate. It is an absolute pleasure to help support your mum and dad. We are so glad that we are able to support you and give you peace of mind especially at this difficult time.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (9)

Clare

Clare Coke

Job Title: Care Operations Manager

Joined: 2017

Clare has been working within Right at Home for 7 years after a previous career in the NHS. Clare's passion is to support people to remain in the comfort of their own homes and receive the highest possible quality care, whilst remaining as independent as possible.


Elle

Elle Hilton

Job Title: Registered Manager

Joined: 2023

With a wealth of experience in the care industry, Elle brings a deep passion for making a difference in the lives of those we care for. Her dedication, coupled with her approachable demeanour, ensures that she is a valuable asset to our team


Kerry

Kerry Jones-Stewart

Job Title: Recruitment and Well being Manager

Joined: 2020

Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.


With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.


Kath

Kath Ainscough

Job Title: Deputy Manager

Joined: 2024

Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Elle, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.


Laura

Laura Marsh

Job Title: Caregiver

Joined: 2018

After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.


My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.


I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!


I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.


I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.


Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!


Angela

Angela Billington

Job Title: Caregiver

Joined: 2019

After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!


I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...


I truly love my job


Nicole

Nicole Ellison

Job Title: Caregiver

Joined: 2024

I have done care work for around 10 years and worked for multiple care companies there is nothing better than this company.


I have not been working here long but right at home makes me feel so welcome and at ease which made things so comfortable to just get stuck in.


Right at Home is so dedicated to its client base nothing is rushed, and you get to spend a decent amount of time with the clients which makes me as a caregiver feel like I have actually made a difference in their lives. Right At home are so understanding and Flexible and always try and help you out when need be.


Every staff member is so welcoming and helpful.
I'm glad to work for Right At Home.


Christine

Christine Finnegan

Job Title: Caregiver

Joined: 2024

I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.


Linda

Linda Rimmer

Job Title: Caregiver

Joined: 2022

My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.


About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.


I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.


I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.


I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.


Nothing phases me and I love a challenge.


Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.