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Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 81 reviews.
Review from Barbara W (Wife of Client) published on 22 February 2022
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words; it is an absolute pleasure to support you.
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Treated with Dignity
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Review from Bernard W (Husband of Client) published on 18 November 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words. It is an absolute pleasure and we are so pleased that you would recommend us to others who may need a little help.
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Treated with Dignity
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Review from Jacqueline M (Daughter of Client) published on 18 October 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our services. We are really delighted to hear that both care and communication are good as we know how important this is.
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Treated with Dignity
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Review from S D (Daughter of Client) published on 15 October 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you so much for your kind words, which I will share with the team. It's a pleasure to support your Mum, and it's so nice to hear we have really helped during the pandemic, which has been a very challenging time for everyone.
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Review from Irene B (Client) published on 9 September 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our service. It's a pleasure to support you and I know that your team really enjoy their visits.
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Treated with Dignity
Value for Money
Review from Joanna W (Client) published on 3 August 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words and for taking the time to review our service. It is an absolute pleasure to support you.
Staff
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Management
Treated with Dignity
Value for Money
Review from Thomas Y (Husband of Client) published on 15 July 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words which I know the team will really appreciate. It is our privilege to support your wife and thank you for taking the time to review the care we provide.
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Treated with Dignity
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Review from Sue T (Daughter of Client) published on 7 July 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words. It has been a pleasure to support your mum. It makes such a difference to our team to know that we making a difference.
Staff
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Management
Treated with Dignity
Value for Money
Review from C C (Client) published on 26 April 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our service. The team really enjoy their time with you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara D (Client) published on 13 April 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words which are really appreciated.
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Review from Karen L (Daughter of Client) published on 11 March 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words, it is a pleasure to support your family and we are pleased that you are so happy with the care provided.
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Review from Yvonne R (Mother of Client) published on 9 March 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words and for taking the time out to complete this review for us. The team really enjoy supporting your family.
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Review from David P (Client) published on 26 February 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words which we really appreciate.
Staff
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Management
Treated with Dignity
Value for Money
Review from James J (Client) published on 26 February 2021
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our services. The team really enjoy their visits with you.
Staff
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Management
Treated with Dignity
Value for Money
Review from Neil M (Son of Client) published on 8 February 2021
Submitted via Website •
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
It has been an absolute pleasure and a privilege to support your Mum and your family. Thank you so much for taking the time to review our services.
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Review from Gerald H (Son of Client) published on 3 September 2020
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words. It was a privilege to support your father and your family.
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Review from Julie S (Daughter of Client) published on 24 June 2020
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
It was an absolute privilege to support your Mum and your family. We have so many lovely memories of times the carers spent with your Mum. The team really appreciate your comments to know that we gave you such peace of mind and made a difference is exactly what they set out to achieve.
Thank you for your kind words.
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Treated with Dignity
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Review from Liz R (Daughter of Client) published on 8 June 2020
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words. It is a pleasure to support your Mum and your family. We are really pleased that this has helped your Mum gain confidence, as this is exactly what we aim to do.
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Review from Heather R (Daughter of Client) published on 3 June 2020
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for your kind words and choosing Right at Home to support your Mum and your family. We really appreciate you taking the time to review our service.
Staff
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Treated with Dignity
Value for Money
Review from Paul C (Son of Client) published on 22 May 2020
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Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)
Thank you for leaving a review which we really appreciate. It is an absolute pleasure to help support your mum and dad. We are so glad that we are able to support you and give you peace of mind especially at this difficult time.
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Value for Money
The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2018
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Job Title: Care Operations Manager
Joined: 2017
Clare has been working within Right at Home for 7 years after a previous career in the NHS. Clare's passion is to support people to remain in the comfort of their own homes and receive the highest possible quality care, whilst remaining as independent as possible.
Job Title: Registered Manager
Joined: 2023
With a wealth of experience in the care industry, Elle brings a deep passion for making a difference in the lives of those we care for. Her dedication, coupled with her approachable demeanour, ensures that she is a valuable asset to our team
Job Title: Recruitment and Well being Manager
Joined: 2020
Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.
With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.
Job Title: Deputy Manager
Joined: 2024
Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Elle, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.
Job Title: Caregiver
Joined: 2018
After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.
My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.
I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!
I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.
I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.
Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!
Job Title: Caregiver
Joined: 2019
After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!
I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...
I truly love my job
Job Title: Caregiver
Joined: 2024
I have done care work for around 10 years and worked for multiple care companies there is nothing better than this company.
I have not been working here long but right at home makes me feel so welcome and at ease which made things so comfortable to just get stuck in.
Right at Home is so dedicated to its client base nothing is rushed, and you get to spend a decent amount of time with the clients which makes me as a caregiver feel like I have actually made a difference in their lives. Right At home are so understanding and Flexible and always try and help you out when need be.
Every staff member is so welcoming and helpful.
I'm glad to work for Right At Home.
Job Title: Caregiver
Joined: 2024
I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.
Job Title: Caregiver
Joined: 2022
My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.
About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.
I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.
I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.
I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.
Nothing phases me and I love a challenge.
Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.
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