Right at Home (North Cheshire & Leigh)

Lowton Business Park, Newton Road, Lowton, Warrington WA3 2AP
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10 81 Reviews
  • Right at Home (North Cheshire & Leigh), Warrington
Rated as 'Outstanding' by the Care Quality Commission in August 2019, Right at Home is committed to delivering the best quality care possible and uses value based recruitment to ensure their clients are cared for in the same way a family member would be.
   
Right at Home's is a family run, professional and friendly team who works closely with individuals and their families to ensure they are fully supported and achieve the best possible outcomes. The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home carefully select Caregivers for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards. Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each persons needs. This can be anything from sharing a cup of tea, a chat and a joke which can make a huge difference to the health and well-being of the person being cared for, to 24/7 live-in care.

Care Provided by Right at Home (North Cheshire & Leigh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Houston (Managing Director)

Funding & Fees Guide for Right at Home (North Cheshire & Leigh)

  • Prices
  • Fees vary depending on the package of care.
    Please contact for details


Right at Home (North Cheshire & Leigh) Reviews (81)

Total of 81, showing 81-81
10

Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 81 reviews.

Overall Experience

  • 79
  • 1
  • 0
  • 0
  • 1

Date Published

81
2
13
26
55
Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service we get from Right at Home.
The staff are very caring and professional. They take the time to listen to the client and deal with their every need. Also, they are reliable, trustworthy and will go the extra mile to help. Always punctual and arrive with a high spirit
and willing to help. I would recommend them to anyone.

Reply from Julie Houston, Managing director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words we really appreciate that your review. It is our pleasure to help support your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (9)

Clare

Clare Coke

Job Title: Care Operations Manager

Joined: 2017

Clare has been working within Right at Home for 7 years after a previous career in the NHS. Clare's passion is to support people to remain in the comfort of their own homes and receive the highest possible quality care, whilst remaining as independent as possible.


Elle

Elle Hilton

Job Title: Registered Manager

Joined: 2023

With a wealth of experience in the care industry, Elle brings a deep passion for making a difference in the lives of those we care for. Her dedication, coupled with her approachable demeanour, ensures that she is a valuable asset to our team


Kerry

Kerry Jones-Stewart

Job Title: Recruitment and Well being Manager

Joined: 2020

Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.


With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.


Kath

Kath Ainscough

Job Title: Deputy Manager

Joined: 2024

Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Elle, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.


Laura

Laura Marsh

Job Title: Caregiver

Joined: 2018

After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.


My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.


I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!


I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.


I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.


Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!


Angela

Angela Billington

Job Title: Caregiver

Joined: 2019

After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!


I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...


I truly love my job


Nicole

Nicole Ellison

Job Title: Caregiver

Joined: 2024

I have done care work for around 10 years and worked for multiple care companies there is nothing better than this company.


I have not been working here long but right at home makes me feel so welcome and at ease which made things so comfortable to just get stuck in.


Right at Home is so dedicated to its client base nothing is rushed, and you get to spend a decent amount of time with the clients which makes me as a caregiver feel like I have actually made a difference in their lives. Right At home are so understanding and Flexible and always try and help you out when need be.


Every staff member is so welcoming and helpful.
I'm glad to work for Right At Home.


Christine

Christine Finnegan

Job Title: Caregiver

Joined: 2024

I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.


Linda

Linda Rimmer

Job Title: Caregiver

Joined: 2022

My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.


About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.


I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.


I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.


I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.


Nothing phases me and I love a challenge.


Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.