TLC Homecare Services Ltd (Uttoxeter)

111 Smithfield Road, Uttoxeter ST14 7JZ
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9.7 18 Reviews
  • TLC Homecare Services Ltd (Uttoxeter), Uttoxeter
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Care Provided by TLC Homecare Services Ltd (Uttoxeter)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TLC Homecare Services Ltd
  • Person in charge
  • Donna Richardson and Debra Hill (Registered Care Managers/Owners)

Funding & Fees Guide for TLC Homecare Services Ltd (Uttoxeter)

  • Prices

  • Care costs are subject to care and package requirements/needs


    Please contact us for pricing
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TLC Homecare Services Ltd (Uttoxeter) Reviews (18)

9.7

TLC Homecare Services Ltd (Uttoxeter) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time TLC Homecare Services Ltd (Uttoxeter) has 18 reviews.

Overall Experience

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Date Published

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Review from Gillian C (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend TLC Homecare Services Ltd as a provider for care at home.
Their management and staff are consistent, caring, respectful, vigilant and they have their clients best interests at heart at all times, additionally, their feedback to family was invaluable regarding any concerns
regarding health and wellbeing.
Mum had a great rapport with all of the team that visited her and really looked forward to their visits, I truly believe that her quality of life, memory and engagement with people was enhanced by these visits.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you so much for your lovely words, it was our pleasure to be able to care for Mum.


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Review from Melanie J (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC Homecare Services Ltd provided outstanding care to my Mum for over 3 years, visiting 4 times a day until she had to reluctantly move into 24 hour care. Carers were professional, kind and considerate and above all treated Mum with compassion and dignity especially when she became bedbound. I was
always kept informed of any issues that arose. The managers were friendly, approachable and flexible, adapting to changes in circumstance sometimes at short notice. I would not hesitate to recommend TLC to anyone looking for care for their loved one.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for such a lovely review and your kind words, mum was a pleasure to care for, and will be missed by all our team at TLC.


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Review from Susan H (Daughter-in-law of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to commit to you ladies who look after my lovely mother-in-law. They are so kind and gentle, they talk to her with dignity and understanding, I cannot praise them enough. For that I would like to say thank you.
Kindness is the greatest form of intelligence.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for such a lovely review, it will be passed onto our amazing team.


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Review from Jane C (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at TLC came to our rescue after disastrous care organised from the hospital. My dad had care from TLC 3 times a day and then 4 times a day when he became more poorly. The carers were absolutely amazing and provided exceptional care to my Dad, treating him with respect and dignity at all times.
The carers were always reliable, arriving when planned and were always kind and compassionate to him. They were a great source of advice with aids and products that would make my Dad more comfortable. As my Dad's illness progressed their care, kindness and compassion was extended to our whole family. I will always be grateful to TLC for the care they gave my Dad and my family, we could not have managed without them.

Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Jane and family, thank you, for your amazing review. It was an absolute pleasure caring for Dad. He was always cheerful and an inspiration to us all here at TLC.


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Review from Cath P (Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the help I received from TLC over a period of months after breaking my ankle. My main requirement was to help with household tasks, which inevitably varied from day to day. These included cleaning, carrying things up and down stairs and from room to room, help with meal preparation and
washing up, and - as I became more mobile - assistance in making trips to the shops until I felt confident enough to do this alone.
The carers were always friendly, reliable and flexible - as was the management team about gradually reducing the hours of attendance as I became more and more independent. In addition, visits from the carers were a great morale booster when I was housebound.
I would not hesitate to use this company again, and the extensive range of services they offer has persuaded me that I do not need to move nearer to my family in order to maintain my independence, even if I need care again at some time in the future.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for the lovely review, it was a pleasure helping you, if we can be of assistance in future again, please do not hesitate to contact us. Take care.


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Review from Brian L (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came out of the hospital and was assigned a care provider which was horrific in many ways and then we found TLC. Amazing company, communication was great and the care they gave my mother was fantastic. Any problems they informed us straight away and my mother started smiling again and thought
the world of her carers. My family and I are so grateful to TLC for the care they provided to our mother in her final couple of years. Thank you.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for your review Brian and family, we very much appreciate your feedback. Your mum was a beautiful lady and it was very much a pleasure to be able to care for her.


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Review from Jane S (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of TLC Homecare Services has been so positive. Their help is enabling us to care for our mother, who is suffering from dementia, in her own home. ALL of the carers who come into our home are truly marvellous, go above and beyond and feel like part of our family.

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Review from C N (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication is very good. Carers are kind and caring and very adaptable. Carers would ring me if there was any problems. Documentation is clear and precise. Communicated well in advance about bank holidays.

Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for your review, we hope Mum settles well in her new environment.


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Review from Bridget W (Sister of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC have cared for my sister for the past three years and has treated her with kindness, friendliness and dignity for all that time. Nothing was ever too much trouble, and as her needs increased, they have taken on all the extra tasks required. They arranged doctor visits and vaccinations, shopped,
prepared lovely, tempting meals and totally supported her life, enabling her to stay in her own home. Sadly she now requires 24-hour care and has become a resident in a care home, but TLC even helped prepare her for that change. I can't thank them enough and would recommend their service to anyone. I always knew that I could ring and speak to them if a problem occurred, and they have given kindness itself to me.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Bridget, thank you for your kind words. Your sister was a pleasure to care for and is missed by all our lovely carers.


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Review from Diane R (Daughter of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the managers for their three-year support to my mum and dad. Don't know what we would have done without your care and support for my dad with advanced dementia. Dementia is such a cruel disease taking away your loved one's personality, but through our ups and downs with your support,
we kept him in his own home for as long as we could. Thank you for your and your team's support, especially one member of staff in particular, who was amazing.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for your kind words, it was a pleasure to care for your Dad.


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Review from Julia P (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother had a series of small strokes last year, TLC have been coming to care for her twice a day. The kindness and professionalism of the carers is second to none. My mother positively looks forward to their visits and feels that they are now part of her “family”. I would have no hesitation
in recommending TLC to anyone requiring this service.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thankyou for your review, it is our pleasure to provide our service to your mum, she is an amazing lady and brings a smile to all of our faces daily.


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Review from Louise G (Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and all the team have cared for our mum over the last 3 years we will be forever grateful to them all for their professional and caring attitude, kindness and always going above and beyond. They have enabled our mum to stay at home for as long as she could, after the sad loss of our dad.
Nothing was ever too much trouble, they were always at the end of the phone to help at short notice, especially with the tough few years during the pandemic! Thankyou TLC.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for the lovely review. Your mum was a pleasure to look after, she always put a smile on our faces. We are glad she is settling well, she will be missed by us all at TLC.


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Review from Denise H (Sister of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was born with spina bifida/hydrocephalus and endured several more illnesses and health conditions during his lifetime; most of these in his later years, until he sadly passed away in November 2020. Apart from the final few weeks, TLC provided health care services for him for several years.
It was fully recognised by close family members, that it was not an easy time for TLC in dealing with his ongoing health issues. However, all at TLC always provided care to a highly professional and excellent standard throughout. On many occasions, my brother was 'hospitalised', and TLC was always reactive and flexible in providing care upon discharge from the hospital; very often at very short notice. The family were always consulted with/advised on any personal or health issues. TLC didn't just provide care; they provided 'friendly and personal care. Thanks to all.

Reply from DONNA Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you for the lovely review; he was a true character and a pleasure to care for. We enjoyed our care visits to him, and all at TLC miss him dearly.


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Review from Alan H (Son of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC have provided exceptional personal care to my Mom from August 2019 up to the end of November 2020. Mom was always without exception treated as the person she was and was cared for, which is exactly what was offered. Genuine and an experienced team of people who became friends to mom as part of their
role to support her and us as a family. Patience and diligence in abundance, always calling mom by her name and making her smile, this experience has a huge value and cannot be compared by cost. The team of care professionals are led by true leaders who always attend clients as part of their role which demonstrates real attention to the business and support to the team, this inspires confidence in all areas. No task relative to the client's needs is an issue, even taking care of the occasional pet when required and the proactive client monitoring and reporting mean the developing needs are always being prepared for. Fantastic team and very well run business. Well done. Thank you.

Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Alan, we wish to thank you for your amazing review, your Mom was loved by all of us she was a pleasure to care for and at the same time supporting you all as a family. As you know our values and passion in care is to treat individuals how we would want to be treated ourselves.
From all of us at TLC


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Review from Graham L (Son of Client) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital a couple of weeks before Christmas last year. As I live in Norfolk, it was not practical to be on hand, so I asked TLC care in Uttoxeter if they could help. I knew it was short notice and their Christmas rota was already drawn up, but they pulled out all the stops
and put him on their list. This enabled me to be sure that he would receive two visits each day, when they would make his bed, help him wash and cook breakfast. In the evening put him to bed and ensure he was settled. This continued for a few months, until a place at a local care home became available and he moved in there.
In addition, TLC carers helped with sorting out medication and liaison with the doctor and nurses, all of which was most appreciated.
They developed a good relationship with my father and were most professional and caring as well as most friendly. This was a great relief to me and most important to my father.
A great team of carers, I fully recommend them.

Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

Thank you, Graham, for such a detailed review, it was lovely to receive a card and picture of your Father this year, he loved to share many of his stories and enrich us all at TLC with his life experiences, which we all thoroughly enjoyed. It was our pleasure to have provided care for your Father.


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Review from Barbara T (Niece of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from TLC were fantastic. A great support, extremely caring and helpful to my uncle, enabling him to stay in his own home as long as possible. He loved their visits. Since then they have been supportive to the family and shown great care and visited him in a local care home. Thank you
all.

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Review from Nikki P (Daughter of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family was incredibly lucky to be able to rely on the generous support of the lovely carers from TLC Homecare as my father's health deteriorated. Although not the easiest or most cooperative of patients, he loved the visits from the ladies, getting special pleasure from his weekly shave. TLC was
an absolute tower of strength when we needed them most. Many thanks.

Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)

To Nikki and Family,
Thank you for a lovely review, it is very much appreciated, we as a team love what we do! It was a pleasure to look after your father a true gentleman.
From All at TLC Homecare


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Review from Steve B (Grandson of Client) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC provided my grandfather with a fantastic level of care for over two years, going above and beyond what was required at all times. Every carer treated him as though he was a family member, I can not recommend them enough.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for TLC Homecare Services Ltd (Uttoxeter) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for TLC Homecare Services Ltd (Uttoxeter) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TLC Homecare Services Ltd (Uttoxeter) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about TLC Homecare Services Ltd (Uttoxeter)

What Type of Services does TLC Homecare Services Ltd (Uttoxeter) offer?

TLC Homecare Services Ltd (Uttoxeter) offers Home Care.

How many Carers does TLC Homecare Services Ltd (Uttoxeter) employ?

TLC Homecare Services Ltd (Uttoxeter) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TLC Homecare Services Ltd (Uttoxeter) to verify any information. View our terms and conditions. TLC Homecare Services Ltd (Uttoxeter) has a Basic Service – more info.