Capital Healthcare Management Services Ltd

Unit 1, Crown House, Queen Street, Bexleyheath DA7 4BT
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9.4 21 Reviews
  • Capital Healthcare Management Services Ltd, Bexleyheath
Capital Healthcare Management services provide homecare and support services to people who require help in order to remain living independently in their own homes.

Capital Healthcare works across the southeast of London and Kent and offers a range of services from simple companionship, to round-the-clock care for those with high-dependency care needs, Learning disability support as well as supported housing for adults.

Care staff benefit from constant training to ensure they are able to provide the best care possible to their clients.

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Care Provided by Capital Healthcare Management Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Capital Healthcare Management Services Ltd
  • Person in charge
  • Jo Edun (Registered Care Manager)
  • Admission Criteria
    • We do not have any service restriction

Funding & Fees Guide for Capital Healthcare Management Services Ltd

  • Prices

  • £20.00 per hour

Capital Healthcare Management Services Ltd Reviews (21)

Total of 21, showing 1-20
9.4

Capital Healthcare Management Services Ltd has a Review Score of 9.4 (9.423) out of 10, based on 13 reviews in the last 2 years. Over all time Capital Healthcare Management Services Ltd has 21 reviews.

Overall Experience

  • 11
  • 8
  • 2
  • 0
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Date Published

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8

Review from Stephen S (Son of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received the best possible personal care for the one week and the 2 carers used over the week were both professional, punctual and caring and hourly rate was very reasonable, no complaints and would not hesitate using again.

Reply from Jo Edun, Care Manager at Capital Healthcare Management Services Ltd

We are very grateful for your review and it has been a pleasure looking after your mum. Our promise is to continue to provide the best possible care in collaboration with you and others involve in your mum's care.


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Review from A E (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the service provided is commendable, with professional and caring staff. The service user appears satisfied with the care received. An area for improvement is ensuring that text messages and emails from agency clearly identify the sender for accountability. Given the small size of the agency,
personalised communication (in the name of the sender is specified) would enhance the overall service experience.

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Review from A J (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well satisfied.

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Review from Ann G (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very respectful, they treat me with dignity and help me retain my independence.

Reply from Jo Edun, Registered Manager at Capital Healthcare Management Services Ltd

We are very grateful for your review of our service. We take pleasure in supporting our clients. It is important to us to hear how pleased you are with our team. Thank you.


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Review from Hazel W (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with Capital Healthcare Home Care. They are an efficient and caring agency and have always put the care and welfare of its clients first. They make sure that any problems or re-arrangement of shown appointments that have to be changed by the client are done as amicably as possible.
They have always been a kind and caring agency and I am glad they look after me so well.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We greatly appreciate your review of our services. It is our priority to make sure you continue to receive the best possible care services from our team.


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Review from Y G (Client) assisted by family/friend published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service provided by most of the staff and management. I feel safe and comfortable with them all. I am grateful of the assistance I get.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

Thank you so much for your review of our service. It's been a great pleasure caring for you over the years and be rest assured that you will continue to receive dignified care support from us.


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Review from A M (Client) assisted by family/friend published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite satisfactory. Timekeeping is not always good due to transport condition. Prefer to have carer who I am familiar with over the years.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

Thank you for your review. We are happy to hear that our service meets your needs and we hope to continue to provide you with the best care possible.


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Review from S S (Daughter of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Capital Healthcare for just over 2 years. I cannot speak highly enough of the agency - both management and carers. The office is always easy to get hold of on the phone and is very efficient in adjusting Mum's care needs and informing carers. The carers themselves are
amazing. they are kind, caring, and very supportive to both Mum and her family. We know we can completely trust them to carry out all Mum's personal care as she is now bedbound. I cannot express how grateful we are to have them look after our Mum.

Reply from Jo Edun, Care Manager at Capital Healthcare Management Services Ltd

Thank you so much for your review. It's been a pleasure looking after your Mum and we will continue to provide high-quality care to meet your Mum's changing needs.


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Review from A M (Client) assisted by family/friend published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Capital Healthcare staff are fantastic. Could not be better. Love them all.

Reply from Jo Edun, Registered Manager at Capital Healthcare Management Services Ltd

Thank you for your review. It is our goal to continue to provide a high standard of care that meets your needs.


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Review from Carol T (Wife of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care provided is very good. Our needs have always been met, with professional carers who listen to my husband and my needs. Our main carers are both very professional and happy to help in any way that is needed. Plus, since he had a fall, they are extremely caring and aware of his injuries,
always being positive and patient in all aspects of the service they provide for him and me.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are grateful for your review. It is great to know how very satisfied you are with our services and we can assure you that you and your husband will continue to receive the best possible care from our team.


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Review from C I (Husband of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Timekeeping is very good and communication is very good. The carers are always pleasant and understanding and always respect my wife's feelings.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very thankful for your review, and it has been a pleasure looking after your wife all these years. Our promise is to continue to provide the best possible care.


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Review from A M (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have come to the end of my need for carers. Over the past five months, I have found them caring, kind and friendly, always on time. They come with a smile on their faces, which helps when I faced very challenging times. A couple stood out as being extremely good at the job. One I found, although all
of the above comments applied to her heart really wasn't into the job. I will miss them all.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are most grateful for your review of our service. It was a pleasure caring for you and for the opportunity to get to know you as a person. We wish you the very best of health for the future.
Team Capital.


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Review from Nick B (Son of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care my father has received has been very good. His requirements were not complicated but the vast majority of the carers were efficient, understood his needs and treated him with dignity and respect.
There was the odd exception but invariably, these were new, relatively inexperienced
individuals who maybe were not fully aware of what was required. On the rare occasions where issues were experienced, these were reported to management at Capital Healthcare Management Services and were promptly dealt with to our full satisfaction.
Unfortunately, recently, my father has had to go into hospital and will not be able to return to his home. During his last weeks at home, his care requirements became more complex and Capital Healthcare dealt with that expertly and professionally. In particular, communication with the management team was excellent.
I would not hesitate to recommend them.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very grateful for your review. It is wonderful to know that we are meeting your expectations of a high-quality of care provision to your loved one.
Care Manager.


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Review from Ada G (Client) assisted by family/friend published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been very good since December 2020. The girls are very friendly, polite and caring. I am treated with dignity and I look forward to them attending to me. Their timekeeping is very prompt on all services and they take great care of all my aspects of care. Extremely pleased with the service.

Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very pleased to hear our client is happy with the care we provide.


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Review from R S (Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional. Their timekeeping is good. The agency is always happy to sort out any problems. I highly recommend Heritage.

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Review from Margaret D (Wife of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband, who is quite difficult, seems to get on well with the carers.

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Review from J B (Daughter of Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues with any of the staff, all lovely and helpful.

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Review from J O (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very fortunate to receive such excellent care.

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Review from Phillip K (Husband of Client) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping is generally very good and communication is very good. The carers were always pleasant, understanding and always respected my wife's feelings.

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Review from Rosemary M (Client) assisted by family/friend published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are good timekeepers, pleasant, caring and help me.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Capital Healthcare Management Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.423 for Capital Healthcare Management Services Ltd is calculated as follows: ( (37 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 78 Ratings = 4.423

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Capital Healthcare Management Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Jo Edun

Job Title: Director and Registered Care Manager

Joined: 2016

Jo Edun is a trained Public Health Professional with over 15 years of experience working within the healthcare industry, covering a range of roles from business manager to leading Health Improvement Services for local people. A committed volunteer, Jo regularly gives her time and skills to the local community by supporting elderly and young community groups. Jo's passion for helping others motivated her to open Heritage Healthcare which provides home care services to communities in Greenwich & Bexley. As the Registered Care Manager, Jo leads and trains a highly skilled Care Team to ensure every client receives the highest quality of expert care which is efficient, reliable and responsive to client needs.

MSc Business and Information Technology
MSc Public Health
MPH Public Health Promotion


Frequently Asked Questions about Capital Healthcare Management Services Ltd

What Type of Services does Capital Healthcare Management Services Ltd offer?

Capital Healthcare Management Services Ltd offers Home Care.

How many Carers does Capital Healthcare Management Services Ltd employ?

Capital Healthcare Management Services Ltd employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Capital Healthcare Management Services Ltd to verify any information. View our terms and conditions. Capital Healthcare Management Services Ltd has an Enhanced Service – more info.