Mountbatton Care Ltd

62-68 Strand Road, Bootle L20 4BG
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8.0 2 Reviews
  • Mountbatton Care Ltd, Bootle

Care Provided by Mountbatton Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Mountbatten Care Ltd
  • Person in charge
  • Martin Croston (Manager)
8.0

Mountbatton Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Mountbatton Care Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
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  • 1

Date Published

2
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0
1
1
Overall Experience  Overall Experience 5.0 out of 5

Really caring staff, nothing too much trouble. I found all the carers that assisted my husband, to be really dedicated people. Their work was given with kindness and professionalism, and always aware of my husband's dignity. I can’t praise them enough, even their manager and staff came out to fill a
gap as my husband came out of hospital a bit earlier on the day of discharge and was in need of a lunchtime visit, they filled the gap. I would not hesitate to recommend them. I can’t thank them enough!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 1.0 out of 5

My brother was left without heating for fifteen months or more and my brother reported he had been assaulted by a care worker. My brother looked scruffy too on visiting him and they stopped him from having a phone to contact his family and we all know why because they are mistreating him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Mountbatton Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mountbatton Care Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mountbatton Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Mountbatton Care Ltd

What Type of Services does Mountbatton Care Ltd offer?

Mountbatton Care Ltd offers Home Care.