Serenity Care-Support Ltd

DHEZ Academic, Phoenix South West, University of Bradford, Bradford BD7 1DP
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10 44 Reviews
  • Serenity Care-Support Ltd, Bradford
Serenity Care-Support Ltd is a home care provider that specialises in providing personal care and home support services to residents living in the Bradford and Calderdale Districts.

It is committed to providing the highest quality community-based personal care and support services, to assist people living independently in their own homes.

Its goal is to make a positive difference to people’s lives. Serenity Care-Support aims to help people maintain their physical and mental health, wellbeing and independence to live as they choose, supporting them to remain as independent as possible.

Serenity Care-Support has a client-centered approach - putting clients at the heart of everything it does, supporting them so that they can make fully informed choices.

It is committed to excellent communication, high-quality training and development of staff and work in partnership with all stakeholders to achieve positive outcomes for its clients.

Serenity Care-Support aspires to provide the best service possible by continuously improving its services. It believes dignity and respect in care should be practiced and promoted at all times.

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Care Provided by Serenity Care-Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Serenity Care-Support Ltd
  • Person in charge
  • Mahfooz Shah (Manager)

Serenity Care-Support Ltd Reviews (44)

Total of 44, showing 1-20
10

Serenity Care-Support Ltd has a Review Score of 10 (9.982) out of 10, based on 10 reviews in the last 2 years. Over all time Serenity Care-Support Ltd has 44 reviews.

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Date Published

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Review from Jeanette R (Wife of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful ,caring, kind, considerate, friendly, my husband feels very relaxed safe and comfortable nothing is too much for them they are so helpful they treat my husband and myself with great respect. They are very organised and efficient nothing is too much for them I would recommend
them most definitely keep on doing the great job you all do.

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Review from Ian P (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity cared for my father as his Dementia became worse as it was proving too much for my mum to cope with. They visited him three times a week and in addition to dealing with his day-to-day care issues, they were a great help in their communication and support for my mum. All the staff were very
nice and there was nothing that was too much for them to do. Thank you.

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Review from Danny F (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the utmost respect for Serenity Care-Support and my dad's care worker. My dad has dementia and can be challenging. My dad respected her and that is good enough for me! She was kind, informative and a real gem. If my dad managed needed care in the home again, or anyone else, I would certainly
recommend it.

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Review from M R (Son of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Serenity Care for my father in the last years of his life; he passed away in June 2024.
The entire Serenity Care team were incredibly kind, professional and ethical in their work in caring for my father.
They took time to understand his situation and treated him with total respect as an individual.
At times when caring became more difficult, as he became more frail, they went the extra mile in finding solutions in managing the situation.
Serenity Care was highly recommended to us and we are more than pleased to recommend it to others, as a professional and highly trained, quality care provider.
Thank you for all your work with our family.

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Review from B S (Grandson of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care has taken such wonderful care of my Grandma who has terminal cancer and needs a lot of support.
The staff have such a wonderful caring manner and when they walk into the room my Grandma lights up despite struggling to communicate.
They have gone above and beyond in the care they have
given and even helped us to go on a short break by helping my Grandma to video call us so we had peace of mind when we were away.
Thank you so much.

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Review from Sally C (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been able to visit, these ladies keep me informed on a regular basis on every level. Medication food etc. Very very pleased with everything. Really put my mind at rest. Flat spotless. My mum is spotless.

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Review from Steven D (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic company who supports me and my wife. The carers look after me and my wife, they help with personal care, domestic duties and food preparation. They go above and beyond and help me with additional things if needed. No job is ever too much for them they are always professional courteous
and willing to help. My wife was in hospital for a period recently they helped me through these hardest times of my life they offered psychological support as I thought I would lose her. We are both very happy with the service and the way our care is provided and would say anybody who needs care should come to this company.

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Review from Lorraine B (Wife of Client) published on 27 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband with terminal brain cancer was end of life and being nursed at home. I was really drowning in his care needs until Serenity Care stepped in. It was usually the same two carers who attended, but sometimes other ladies and they were all five-star, excellent. The care was always thorough and
compassionate to the last detail. Nothing was ever too much trouble and they were also caring towards me as the carer. They went above and beyond in their duties. Our two main carers began as carers and became like old friends. They even came to see me and check I was OK after my husband's death. The best care agency we ever encountered.

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Review from Diana B (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was assigned Serenity Care by the hospital after having many stays there. She was near end of life and had 4 visits a day with 2 carers. Every single caregiver treated my mum with utmost respect and dignity as if she were a family member. I had complete trust in them to provide all her physical
and mental needs and nothing was too much trouble. They were the most compassionate, genuine carers we've ever had, not only meeting all mum's needs but also the wider family. They always had the time to give comfort and listen to any of my concerns. I can't praise them enough. They were like friends to me. I can't recommend them enough. Heartfelt thanks.

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Review from Ivan H (Husband of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very good with my wife. She was end-of-life and needed specialist care. The ladies were friendly, happy to help, and nothing was too much trouble. They treated her with dignity and the utmost respect. She was very well cared for by the ladies. I'm grateful for all their help.

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Review from K L (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care was given to mum by the hospital for her discharge. Mum loved all staff and couldn't wait to see them every day (4 times). Not only were they there for mum, but they were also here for me and my dad. They couldn't do enough for us from the day Mum came home to the day she passed away.
Would definitely recommend this company 100 per cent.

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Review from A W (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that looked after my dad was so caring and respectful when they were attending to his needs that it made it so much easier for the family to spend quality time with him. They always arrived on time and were happy to do any task required either with Dad or for Mum in the home. They were completely
focused on Dad's care, and even when Dad passed, they came back to offer their sympathies, which we felt showed how much they really had cared for Dad, and that gave us comfort. Thank you

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Review from Kathleen E (Wife of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband wanted me to write a review about our experience with Serenity, and especially our regular carer. He says he is brilliant and looks forward to him coming every week. He is a very caring young man and shows maturity beyond his years. His care and commitment to my husband's needs cant be faulted.
Serenity makes me feel that as a wife, I am also cared for and that they are always there for me in a crisis.
Even the cat loves our regular carer.

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Review from Dawn H (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was deteriorating rapidly due to terminal bladder cancer, the district nurses arranged palliative care visits from Serenity Care. We had two carers coming three times a day to wash and change pads/pyjamas/sheets for Dad, who was bed-bound and very, very frail.


All the carers who came

were incredibly professional, respectful and caring. They looked after my dad with the utmost compassion, maintaining his dignity as far as possible. It was very hard work, as he was too frail to even roll over, but they never complained or hesitated to carry out even the most difficult or unpleasant of tasks. My brother, mum and I were and are incredibly grateful to them all.


One thing that was very noticeable was that every pair of carers worked together really well as a team. They were totally focused on looking after my dad!


Our particular thanks go to one carer who shaved Dad so very gently to help him feel more comfortable and was so kind and encouraging at all of her visits.


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Review from N R (Granddaughter of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care she received from Serenity Care was wonderful and enabled her to continue to live at home for the last few years of her life. The family built up a wonderful relationship with her carer and felt we could trust her with everything. My grandma cared for her too. I am so glad we had them in our
lives with them looking after her during the last few difficult months when we couldn't go visit my grandmother because of Corona. I remember on her birthday in 2020 before the pandemic kicked in that they made her a wonderful mug as a birthday present with pictures of her and my granddad that she treasured very much. This level of compassion and kindness is extraordinary! Thank you so much all at Serenity Care for your love and support.

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Review from Alison W (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words alone cannot express our thanks and eternal gratitude to the manager and her team who supported my dad with end of life care. My dad had been hospitalised for almost 3-weeks when it was agreed that to fulfil his and our wishes, a fast track discharge to our home would be put in place. The hospital
contacted many care providers to arrange support, none of whom had any availability, whilst the manager and her team were in the same position, they recognised the urgency and importance to us and she and the co-manager simply agreed to cover my dads care to ensure he could return home. They exceeded all our expectations in every way, themanager and her team have skills that cannot be taught a genuine passion for the care they provide, and how this is delivered. I would recommend them in a heartbeat. Had it not been for the manager and her team, we would not have had a final and treasured 48-hours with my dad. Thank you from the bottom of our hearts for being a key part of the magic that ensured my dads final.

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Review from Peter C (Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your care service. It was friendly and efficient, and a great comfort to ourselves. This applied to every carer. It moved me to tears on more than one occasion.
Outstanding.

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Review from R H (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is suffering with dementia and has been cared for by every member of staff for over sixteen months with sensitivity, kindness and dignity at all times. Even when her behaviour has been challenging. Mum is now in hospital and it has been decided that she should now go in to a care home but if
it hadn't been for the excellent care she has received, she would have had to leave her own home much earlier.

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Review from Jane W (Daughter-in-law of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law who is deaf is so well cared for and tended by carers at Serenity Care-Supported Ltd. We cannot thank them enough for their caring nature and excellent communication with my mum-in-law. The manager always texts me if there's an issue and she is always so courteous and supportive. Their
service is excellent and it made us feel relaxed knowing care is being provided for in a empathetic and approachable way. We thank you so much.

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Review from Jane B (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for mum began in August when she was discharged from hospital after breaking her hip. She had also been diagnosed with dementia and cancer. Care commenced and she was still able to move around with her walking frame. The girls who came 4 times a day to help her were so caring and helpful. Mum slowly
started to deteriorate and required more and more help which the Carers stepped up to. Helping her get out of bed, dressing and helping her with her meals. Towards the end of mum's life, we had two carers per visit as she became bed-bound. Two carers per visit was an enormous help to my sister and me. They were so caring and compassionate with her. Unfortunately, mum passed away this week, I would like to say a massive thank you to everyone concerned with mum's care.

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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Serenity Care-Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Serenity Care-Support Ltd is calculated as follows: ( (56 Excellents x 5) + (1 Goods x 4) ) ÷ 57 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serenity Care-Support Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about Serenity Care-Support Ltd

What Type of Services does Serenity Care-Support Ltd offer?

Serenity Care-Support Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serenity Care-Support Ltd to verify any information. View our terms and conditions. Serenity Care-Support Ltd has an Enhanced Service – more info.