Review from Barbara I (Daughter of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience

We chose Serenity Care to support my father because of very positive reports from a neighbour. At every stage, the reliable support provided was excellent. My father was treated with respect and maintained his dignity. Each member of staff took the time to build a relationship with him taking great

care to respond to his needs and requests. The company was flexible and responsive as we needed changes to the support package. Dad needed physical support but was mentally very capable. He enjoyed the varied conversations he had with the carers and appreciated their company. I know they care for many clients, but the service always felt very personal, so much so, that it often felt as if Dad was their only client. It was an enormous support to the family, as we knew that Dad was safe and cared for in his own home where he was settled. This was especially important in the middle of the restrictions of the pandemic. I wholeheartedly recommend them.

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Review from Diane D (Daughter of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience

My 87 year old dad needed support when he came out of hospital after having a hip replacement following a fall. He was very frail, struggling with mobility and his confidence was low. All the staff at Serenity Care treated my dad with the utmost respect. My dad was very independent and liked to do as

much for himself as he could but he needed and appreciated the fact that twice a day he had contact with someone. I was reassured that morning and night I knew someone was not just checking on him but were talking to him. I shall never forget the love and care they showed my dad. Thank you.

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Review from Deborah L (Daughter of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience

The manager and her team have been everything I hoped and more from a care provider. The care, compassion, encouragement and respect they have shown my mum and dad through a really difficult period of ill health has been way beyond any expectations. They have communicated so clearly with both my mum

and dad and the rest of our family so that everyone’s needs are being met, and concerns put to rest. At the heart of their work is genuine care. I honestly don’t know what we would have done without them. I would recommend them in a heartbeat! Thank you to you all xx

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Review from Alison R (Daughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience

I wrote a review for Serenity Care a few months after my father started using their services in December 2018. We were both very happy to find this care service after appalling care from a previous company. As expected as my father's condition progressed his needs changed and became more complex and

sadly he passed in July. The manager and all her staff adapted and met these challenges head-on. She was always available to discuss anything that came up and supported my father with compassion, empathy and respect. Sadly lockdown was a particularly difficult time for us all and I lived far from my father but knowing who was caring for him helped ease the anxiety that came with this. Serenity Care Service often helped my father with things that were not within their role and I will be eternally grateful for that. I work in care too and know that the quality of care the manager and her team provide is very difficult to find.

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Review from Jane N (Daughter of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience

My mum was adamant that she did not want to go into a care home 'I'll die before I have to go in one of those places' she kept telling me. So when she did need care the 'at home' care was the solution. All the girls [and boy] were brilliant with my mum, very patient, caring, understanding what my mum

wanted and needed without being obtrusive to her everyday life. The things they have to do on a daily basis I would freak out but they take it all in their stride with respect and courtesy to the client.
Any hiccups I had especially with hospital consultants/doctors, Serenity were on my side fighting for Mum every step of the way. They were brilliant and I can't thank them enough. WELL DONE GUYS!!!

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Review from Paula B (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience

I can't speak highly enough about Serenity Care-Support. The carers are professional, flexible and totally reliable. Every visit means a friendly face giving the much-needed care and support my mum needs. Having Serenity Care for my mum takes a weight off my mind. My mum is an anxious person who can

be awkward at times, but Serenity and their friendly, professional approach have helped my mum to accept the fact she needs carers to help her be able to live at home. With help from Serenity, my mum is now happy to have carers and my family is relieved to have found such a caring company. I would say to anyone contact Serenity for your care needs.

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Review from Walter R (Son of Client) published on 27 November 2019
Submitted via Website • Report

Overall Experience

My mother spent years refusing to have a carer; now we have Serenity staff and she adores them and looks forward to their visits. We too. Mum is clear in her head but has become physically weak; she is talked to, helped, cleaned, cared for, gently pushed into doing more than she wants to - to make her

get up, to walk a little with a frame, use the stairlift, to get downstairs - sit up and read her e-mails..... anything rather than becoming more passive. She responds remarkably and I KNOW this is hard work for the ladies concerned. I live abroad and can only make week-long visits, other family members fill up a rota, and we have all had the same wonderful and supportive experience. Issues of medication, missing prescriptions, delayed delivery of necessary items are all dealt with firmly and quickly by one telephone call because they know who to call and what to say. The messier parts of physical care are dealt with promptly and efficiently and compassionately. And always cheerful!

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Review from Jacob R (Grandson of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience

The Serenity Team have been absolutely amazing.
My Grandma has been needing care and they have been so helpful and thoughtful throughout.
They are always friendly, caring and dutiful. Helping to explain what to do both with my Grandma and how to communicate with the GPs, Chemists and such (I live

in a foreign country).
The team have built up a great rapport with my Grandmother and she feels in excellent hands when they are there. They help her feel loved and taken care of, even in her most difficult times. There is never any awkwardness or reluctance in these situations where others (myself included) might struggle with.
They treat her with the utmost dignity and help alleviate a lot of stress on the family, knowing that my grandmother is being treated by friendly and caring professionals.
Having someone in the situation as my Grandmother is in is hard, but Serenity Care and their amazing team have really made us all (including my Grandmother) feel a lot better about the situation.

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Review from Esther R (Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience

The Serenity team is efficient and professional, but also much more.
They have been compassionate and caring.
They have quickly established a mutual affection and trust which is very dear to me.
I am very grateful for all that they do for me.

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Review from Joyce R (Daughter of Client) published on 21 November 2019
Submitted via Website • Report

Overall Experience

We have been using Serenity Care for the last three months now and are very impressed with the level of care and excellent support they continue to offer. Nothing is too much trouble and they have helped to sort out links with other healthcare providers too. Due to the deteriorating health of my lovely

mum, they have been responsive to our changing pattern of need and have been flexible in what they can offer so that we are secure in knowing that mum is well looked after. The care they offer is kind and respectful, and they have both the physical and mental wellbeing of my mum at the heart of all they do.
They treat my mum with dignity and are very responsive to her needs. They have worked really hard to ensure continuity of care so that we can ensure mum stays in her own home where she feels safe and happy. We have built up a lovely relationship with the main carer and it feels as if they are now part of our family.

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Review from Kay H (Daughter of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience

Our family used Serenity Care in April this year. When we arranged care it was originally for my Mum who has Alzheimer's. She was being cared for by my father who was elderly and ill. We asked Serenity to help on a short term basis until we made alternative arrangements for Mum. Serenity we very flexible

and tailored a short term plan to meet our needs. Even within this time frame of two weeks, our needs changed rapidly as my father became increasingly ill and passed away very quickly. Serenity helped to care for my Mum as arranged but also helped to care for my Dad. Myself and my brother were around and staff offered support, help, advice and genuine care to family members as well as just caring for my Mum and Dad. It was a very difficult time for my family and we will always appreciate the support we were given. It seemed honest, genuine and heartfelt. I would recommend Serenity Care to anyone.

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Review from Martine D (Daughter of Client) published on 19 October 2018
Submitted via Website • Report

Overall Experience

Mum was palliative and needed home care. She wasn't keen on the idea.
Mum was won over within the first week and referred to the carers as ‘my girls’. They always gave Mum respect, great care, choices and wonderful social interaction. Personalised to her needs. They were punctual, caring, trustworthy,

happy, cheerful, fun and always professional.
They also supported the family through a difficult time.
If I can sum up the care and the relationship formed between Mum, her carer and the others in the 6 weeks before she died it would be as this.
5 hours before she died, with no verbal contact with family, her carer visited Mum to perform her cares. What followed was a pure spiritual connection. Her carer talked and soothed Mum and Mum responded, ill as she was she used every ounce of breath and effort to open her eyes respond and communicate with her carer and friend. The emotion was tangible and a privilege to witness. Serenity Care cared in every sense of the word.

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Review from V H (Daughter of Client) published on 23 May 2018
Submitted via Website • Report

Overall Experience

The care provided for my Mum was excellent. From my initial contact with them, they have been so very helpful, understanding, efficient, and completely caring.
I needed help for my Mum at short notice. After hearing my situation, they provided helpful information and advice and quickly liaised with

people, to put all requirements in place to speedily get Mum home as she wished.
They built a strong and supportive rapport straight away with Mum, Dad and the whole family - looking after her with such care and attention always. Not only that, they cheered Mum up, made her laugh and took time to chat and get to know her, which was so reassuring at that difficult time.
The same few people always came, much better than having many new faces coming and going. They ensured everyone involved was up to date with information and requirements always. They went way over and above their duty which has helped my family so much. I cannot recommend them highly enough.

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Review from R H (Son of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

We were impressed at the first meeting with the company representative. They fully described their role commitment and policies. They asked all the relevant questions about our patient and the family's circumstances and role, gathered contact details which would be so relevant later on. The provided

brilliant care and conversational banter on every visit never missed a visit, shared good tips and value purchases, and coped seamlessly with all situations, even to the extent of organising sitting cover to provide a respite for the family. Above and beyond the service we come to expect these days. I have no hesitation to highly recommend this company!

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Review from June L (Client) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

They look after me very well and are now friends as well as carers.

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Review from Richard T (Brother of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service nothing is too much trouble, very caring and competent. We live in a rural area and winter can be very challenging, they attended in a blizzard and snow and had to be dug out but still got the job done.
Having them caring for my sister is very comforting and inspiring.

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Review from Tina F (Daughter of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

It's hard to put into a few words how as a family we feel about Serenity Care-Support. They are professional, kind, caring, understanding and supportive not just for my mum but also to my dad, sister and myself. Knowing that my parents are receiving such care gives my sister and such peace of mind.
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are making mum and dads life so much easier in such difficult times, treating them with care and respect. Serenity Care is amazing and I don't know how we would cope without them.

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Review from Paula W (Daughter of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

Right from the initial meeting with Serenity to discuss my mum's needs, the level of care, experience and professional was clear. Both parents were considered with the plan of care as dad also needed to be happy with the arrangements. Several weeks into Serenity's regime and it is very clear they have

improved my mum and dad's quality of life for the better.
The staff communicate with myself and my sister on a regular basis and have become an important part of our family life. Mum is happy with her care, we as a family are more relaxed and confident in the knowledge that's mums needs are being met on a daily basis by a team of caring professionals.

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Review from Judith B (Daughter of Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

I have found the services provided by Serenity to be excellent. The staff are highly professional and well organised. They are business-like but at the same time, caring, compassionate and treat my parents with respect. The consistency of care provided has given me and other members of my family great

peace of mind. We know that my parents are safe and well cared for. Their quality of life is 100% better.

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Review from Valerie H (Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

Having not come into contact with care programmes before, it was a joy and a pleasure to be looked after by the manager and her team.
I feel secure and that I am getting the right treatment. My needs are always met with cheerfulness and without delay. I will be in their debt always.

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Serenity Care-Support Ltd

Care Provided by Serenity Care-Support Ltd

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