4319 Fountain Care Ltd

Brook House, 54a Cowley Mill Road, Uxbridge UB8 2FX
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9.5 21 Reviews
  • 4319 Fountain Care Ltd, Uxbridge
4319 Fountain Care is a domiciliary care Agency located in Uxbridge town. The team provide regulated service "Personal care". The organisation is nurse led and known for providing excellent Domiciliary care services. The manager is very good, responsive and easily accessible 24 hours a day. They provide excellent service despite their competitive rates. They have highly trained staff to cover the whole of Hillingdon and Buckinghamshire for Domiciliary care and for live-in care they cover up to 200 miles away. They provide specialist services in Enteral feeding- PEG and Rig Feed and its management. They have and excellent reputation in management of clients on one to one care due to challenging behaviour secondary to Dementia. The staff have excellent communication skills. Beside English, they have staff who can communicate in Punjab and Hindi. They can assess clients within 2 hours of enquiry and the package of care can be started as soon as possible depending on the requirements.

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Care Provided by 4319 Fountain Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Healthcare Assistant
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 4319 Fountain Care Ltd
  • Person in charge
  • Lomaculo Moyo (Manager)

Funding & Fees Guide for 4319 Fountain Care Ltd

  • Prices

  • Fees vary with the care needs - general fees are £18.00 per hour

  • All assessments are done prior to accepting the package of care so that an actual fee can be communicated with the enquirer.

4319 Fountain Care Ltd Reviews (21)

Total of 21, showing 1-20
9.5

4319 Fountain Care Ltd has a Review Score of 9.5 (9.545) out of 10, based on 19 reviews in the last 2 years. Over all time 4319 Fountain Care Ltd has 21 reviews.

Overall Experience

  • 13
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Date Published

21
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Review from Sujata P (Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good company, l have been with 4319 Fountain Care for 8 years now and I'm very happy with the service l receive from the carers and from the managers, they are all very professional. I have been living a fulfilled life, thanks to Fountain Care.
I do however, feel they can still improve the
way they listen and act when l make a complaint as a service user. But overall, it has been and still is a wonderful company to be with.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for the kind words and sharing your experience with us. We are delighted to hear that you are happy with our service and that you feel we are a wonderful company to be with. Your satisfaction is incredibly important to us and we appreciate your positive feedback. However, we are equally grateful for your honest comments regarding how we handle complaints. We always strive to provide the best possible care, and listening to our service users is a crucial part of that. Please know that we take your feedback seriously, and we will review our complaint-handling process to ensure that your concerns are addressed more effectively and swiftly in the future. We are committed to improving and continuing to meet your expectations as your trust means a lot to us. Thank you once again for choosing us and for your valuable feedback.


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Review from Vincent S (Son of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

4319 Fountain Care were absolutely fantastic. I do not have the words to describe the level of professionalism shown by everyone concerned. From office staff to carers, they allowed my father to pass away with dignity. True concern was shown in every aspect of my father’s condition. The level of care
was such that we are convinced that several of the young operatives we saw in action will one day go on to careers in the highest echelons of medicine. Four staff members in particular cared for our dad with the same dedication that family members would.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

As an organisation our main aim is to provide the best quality of care. This feedback warms our hearts and we appreciate it. We will definitely pass it on to the team, the team will be pleased to read such an amazing review of their work. Thank you.


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Review from H G (Son of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the four carers appointed from Fountain Care for my father always took exceptional care of him. From the beginning, the main emphasis was on my father and his well-being. They remained at all times respectful, professional and understanding.
My father's well-being was at the core, the carers
always clearly followed medical instructions and any suggestions that I or other family members may have. In the same way, the carers from Fountain Care always provided their best assessment and suggestions to aid my father's recovery. In essence, worked hand in hand throughout my father's recovery.
I would go as far as saying the four carers have done more than their remit, ensuring that it was for the best of my father's recovery. This extension of the family has been beneficial to us and my father's confidence.
I would wholeheartedly recommend Fountain Care based on the four carers that we have regular contact with.
Experience with other Fountain Care carers filling in was not to the same standard as the original four carers.

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Review from M C (Husband of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care for my wife was very good and she was treated with kindness and respect. She hated the indignity of the personal care and as she had dementia, she didn't understand why it was needed. What I think could be improved was a clearer indication of what services I was paying for and I never
signed or saw a contract. I was paying for two carers, but she would not accept personal care from a man, and some visits were only five minutes if she was sleeping.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for the good review of our staff, we will share the review with the staff. It's so sad that you didn't have a contract for the care which we were providing, ordinarily we are not involved in the signing of the contracts as the package of care was commissioned via the local authority and the allocated social worker provides the clients/family with the documents, however this is now a lesson learnt for us as an organisation, that we ensure all our clients understand the terms of the package of care even if its provided by the LA.


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Review from Anthony W (Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client now for over one year and every morning when my carer arrives they are always smiling and greet you with a 'good morning', it makes my day! As I am not very good in the morning, nothing is too much trouble for my carers. All I can say is keep it up! You make my life worth living.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for your kind words, we strive to provide the best care to all our clients and it brings us so much joy knowing that our staff are helping make your day with their smiles, politeness and good work.


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Review from Balbir D (Son of Client) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided by Fountain Care was reliable. The standard provided was good. The staff were friendly and helpful. The service they provided to my mum was good. Happy with service provided.

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Review from N H (Wife of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I used the services of Fountain Care for over a year. We found the carers most helpful and efficient, they were all cheerful about their duties and I was grateful and relieved to have their services every day, for which I thank them all very much.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you so much for your review, It gives us great pleasure to know that our team members are so helpful and cheerful whilst performing their duties. I will definitely pass on this wonderful review to the team.


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Review from Jacqueline L (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

4319 Fountain Care kept my mum going for the last six months of her life. She loved her carers, they made her laugh, made her feel special and I can never thank them enough. I can't recommend them enough, I don't know what we would have done without them, especially one staff member in particular.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you so much for your lovely feedback. At 4319 Fountain Care we strive to continually provide the best care to all our clients, your feedback is appreciated and I will pass it on to the team.


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Review from Christine S (Wife of Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience good, care staff good. Communication could be better with management, i.e. carer when staff on annual leave.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Reviews help us improve the service. Thank you very much for taking the time to do this review. We will surely ensure your query is rectified with immediate effect. Thank you very much.


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Review from R O (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved all my carers. Always smiling and always ready to help. Made me feel at ease and were friendly and happy at all times.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Reviews help us improve our service. Thank you very much for taking the time to review us.


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Review from M K (Client) assisted by family/friend published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always on time and look after me well. They make sure I take my medication and tell my family if I need some more. They also call my children if they think I need to see a doctor.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for taking the time to review us. Reviews help us improve the service. Thank you very much.


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Review from Ross A (Client) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very helpful and we appreciate their visits.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Your review is important to us as it helps us improve the service. Thank you very much.


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Review from D H (Husband of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, always on time. The care of my wife is excellent.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Your review is important to us as it helps us improve the service. Thank you very much.


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Review from Douglas P (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the daily help very good.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for the review and we are glad to be of assistance to you.


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Review from Katherine P (Daughter of Client) published on 7 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best carers to date. Friendly, professional and supportive.
This is the third care agency we've had for my father and all the carers are excellent.
Thank you for your continued support.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for your review. Reviews help us to continually improve our service. Thank you again.


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Review from Jo B (Daughter of Client) published on 6 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team, very caring. Have been very helpful. Gave us great support when Dad was discharged home from hospital and we have chosen to stay with them rather than the care team that we are local to. Support to us as well as good care to Dad. Dad feels very comfortable with them.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for the review. Your review is important to us as it helps us to improve our service.


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Review from C P (Daughter of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started working with 4319 Fountain Care last year. During this time, the service level we have experienced has been to a high standard. They provide an award-winning, professional service. The team are always very smart in their uniforms and greet us every day with a genuine smile and warm greeting.
They are always prompt with timekeeping and very reliable. A very caring, kind and dedicated team of people, always attentive towards my mother's needs and requirements. Hygiene and cleanliness are a priority, leaving my mother happy and content. Overall, a highly recommended team and a pleasure to welcome into our home.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you so much for writing this detailed review, we are really pleased you are so happy with the service. We endeavour to provide the best service and hearing from you has made our day. We will share this feedback with the team as this will definitely make their day too.


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Review from Doreen W (Client) assisted by family/friend published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my son found the 4319 Fountain Care carers to be very polite and professional in their day-to-day dealings with us. Their punctuality is absolutely perfect and if any problems regarding times of visit will be affected, we are notified promptly by the office. We are very happy to have Fountain
Care as the company allocated to us. I always look forward to seeing their employees.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

We are grateful and appreciate you taking the time to share your review with us. We are really pleased that our team provides care to you in a polite and professional manner. Best regards to you and your son.


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Review from C W (Son of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the staff try hard and supply a satisfactory service under conditions of having to travel some way to provide the service. Due to a lack of clients, our carers have to wait outside for two hours in the evening until it's time for our call. Sadly, we cannot have the call earlier. Otherwise,
all staff are polite and good-natured.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for taking the time to write this review, it means a lot to us. We will pass on the review to the team.


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Review from Jane B (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your professionalism and kindness, each time I phoned the office and needed you.
I was most impressed by the high standards of nursing care shown by the same small team of carers that looked after my father in the final weeks of his life. The carers were gentle, respectful and cheerful
and nothing was too much trouble. They enabled me and my mother to nurse Dad at home and gave us the strength to get through until the end. I will always be grateful to them and would highly recommend the agency.

Reply from Lomaculo Moyo, Registered Manager at 4319 Fountain Care Ltd

Thank you for your response. We are glad we were able to support your dad and family during this difficult time.


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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for 4319 Fountain Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for 4319 Fountain Care Ltd is calculated as follows: ( (69 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 112 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 4319 Fountain Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about 4319 Fountain Care Ltd

What Type of Services does 4319 Fountain Care Ltd offer?

4319 Fountain Care Ltd offers Home Care & Nursing Care.

How many Carers does 4319 Fountain Care Ltd employ?

4319 Fountain Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 4319 Fountain Care Ltd to verify any information. View our terms and conditions. 4319 Fountain Care Ltd has a Premium Service – more info.