A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Venture House, 2 Arlington Square, Downshire Way, Bracknell RG12 1WA
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9.4 49 Reviews
  • A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot), Bracknell
A & T Caring Services is a Care Quality Commission Home Care Agency based in Bracknell - Berkshire, and in Camberley - Surrey. They are specialist providers of domiciliary care and 24-hour live-in care. They have been providing personal care to individuals in their homes for the past 7 years.

They are an agency that is firmly rooted in the community and they believe that connecting with their community is an integral part of who they are. They aim to bring joy to their valued clients.

As a commitment to their philosophy, staff members go the extra mile for the clients they care for. They are committed to maintaining clients' health at home and keeping them out of hospitals whenever and wherever possible.

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Care Provided by A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

  • Type of Service
  • Home Care Provider
  • Privately Owned

Good to Know

  • Person in charge
  • Emily Williams (Registered Manager)

Funding & Fees Guide for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

  • Prices

  • Live in £1300 + per week depending on assessment
    Hourly Rate from £25.44-£32.12
    45 mins - from £21.73 - £28.09
    30 mins - from £19.60-£24.91

  • Mileage charges are incorporated into the rate charged per session.

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) Reviews (49)

Total of 49, showing 1-20
9.4

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) has 49 reviews.

Overall Experience

  • 34
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Date Published

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Review from M W (Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the service that I receive from A & T. The one thing that I do find frustrating is the fact that on several occasions in the last year, the carer has not turned up until 11 am (on one occasion it was 11:15). In future, I would prefer the carer to arrive no later than 10:00
am. Otherwise, I have no complaints.

Reply from Emily Williams, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to provide feedback on the services you receive from A & T. We truly value your input and are glad to hear that you are overall satisfied with our care. I would like to sincerely apologize for the inconvenience you have experienced with the timing of your care visits. We were not aware of this issue, and I am sorry for any distress this may have caused you. It is important to us that our services are delivered in a timely manner that suits the needs and preferences of our clients. I have taken immediate steps to address this with our scheduling team to ensure that your carer arrives no later than 10:00 am as you have requested. We are committed to making this adjustment to accommodate your preferences and to prevent any future delays. Thank you once again for bringing this matter to our attention. If there are any more concerns or specific requests you would like to discuss, please do not hesitate to contact me directly.


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Review from Diana H (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication is excellent with the care providers. They are very good at passing on concerns and the patience the carers show is exemplary. Their client receives very good personal care from them, her needs are always understood and met. I am grateful to the company for all it does.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking your time to leave us a review and for your kind words, we truly appreciate this.


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Review from Ethel A (Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Jason A (Grandson of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & T Caring Services were a bright light in very dim times. My nan got to a stage where she needed constant home care and the manager at A & T along with the rest of her team provided a safe loving environment for my nan, one in which I was happy and confident that she was being looked after in every
aspect of her needs.

Reply from Emily Williams, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for such a lovely review, it was an absolute pleasure to look after Nan and we also thank you for the continuous support you gave to Nan and our team.


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Review from C H (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very good with my mother’s needs. They have been caring and diligent. Keeping me informed if there were any issues or clarity required and always checking on her needs. She became even more dependent on them after her second fall and hip operation and they did not let her down!
There were a couple of times when she needed an ambulance and they made sure she was as comfortable as possible and called the ambulance and me. As I live some distance away this was very helpful and reassuring. This is my first experience of a care agency and I would definitely recommend them.

Reply from Emily Williams, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for your kind words. We are happy we could provide such support for Mum, it was our absolute pleasure.


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Review from Sean N (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love how my mom and dad have the best care provider, they are caring and good with them. Also very nice and are the best at what they do. I love how they care about their company a lot.

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Review from Kevin S (Husband of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall no concerns, any problems are dealt with professionally and promptly. My wife is happy and well looked after so as a rule of thumb this helps me to relax knowing that she is safe and secure in her home.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Steve K (Son of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had A & T Caring Services - Domiciliary and Live - In Care for my Mum after a hospital visit and to take over after the initial council help. We were a little anxious after the council carers had been removed as Mum had got on so well with them. I have to say A & T were brilliant at taking
on the care package and were a level above anything from the council carers. They explained everything they were doing each day and made Mum feel incredibly safe, relaxed and comfortable. The number one thing that pleased me the most was the respect they showed my Mum and also how they interacted with the rest of the family. A great company with great ethics!

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Review from Wendy B (Daughter of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are incredibly grateful to the wonderful staff at A & T Caring Services. Our mother was diagnosed with cancer in May during a very difficult time, with the pandemic raging all around us. My mother's earnest desire was to remain in her own home and the staff at A & T Caring Services made that
possible. Even though it was an incredibly stressful time the staff were always cheerful and jolly and made our mother smile each day. They grew to know her intimately over the course of her illness and it truly felt as if they were caring for a member of their own family. I am often moved to tears when I think of the special care they gave her, quite above and beyond our expectations. They were patient, kind and compassionate. They rushed to our assistance whenever something unusual occurred and made sure that Mum was as comfortable and happy. We will never be able to thank them for their kindness, but we will never forget it.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to review us. It is nice to know that you found our team of carers, cheerful, jolly patient, kind, and compassionate. We would like to thank you for your endless kindness, love, care, and support for mum, which made it easy for us to care for her.


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Review from Maureen B (Client) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to review us; it is nice to know that our team was very friendly and helpful.


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Review from Sameena A (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your care of Dad for the short time he was with you. The carers were friendly and engaged Dad with the care they provided. The carers and management staff worked well with our family, were polite and respectful of our needs. I've fed back to the management some improvements needed for
timings/scheduling of care staff and availability of the admin team.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to review us. We are pleased to know that our management team and carers were respectful to your needs and polite. You will be pleased to know that scheduling of care staff in your area has improved greatly as we have increased our capacity in your area. Also, we now have a 24-hour phone line that our staff can be reached on as needed.


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Review from Richard M (Son of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A & T provide a comprehensive and professional service to look after your loved ones. The carers are kind, hardworking and got on well with mum. They do housework and deal with doctors and medicines too. I have no complaints.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to review us. The team is pleased to hear that you had no complaints and found our care services comprehensive and professional.


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Review from Lyn C (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the few months that A & T Caring Services looked after my mum, I found them to be very professional and extremely helpful. Mum looked forward to their visits each day and when we regularly spoke to each other on the phone, she had nothing but praise for them. They treated her with kindness and
dignity, which was so important for me, knowing that I could not travel the long distance to visit her because of the COVID-19 crisis. The manager kept me constantly updated and when any issues or concerns regarding Mum's care arose, these were received with respect and open to discussion, then dealt with in a prompt and efficient manner. I would definitely recommend A & T Caring Services to anyone who needs carers for their loved one.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for leaving a review. The team is thrilled to hear such good feedback. We would like to say that it was a pleasure to look after Mum.


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Review from Mary B (Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have depression and anxiety issues. My carers are always cheerful and they help me to be happy and positive with their loving care and attention.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to write us a review. It is nice to know we leave you feeling happy and positive.


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Review from Ken D (Husband of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & T Caring have helped look after my wife for over a year. I have found them competent, professional and helpful. Small problems that occurred were amicably sorted very quickly. Over this period the Carers have become like friends.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for your kind words and for letting others know about our services. We appreciate this.


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Review from Christine F (Daughter of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a living carer and without her and the team, we would have struggled to keep her safe and looked after with professional care. She receives freshly cooked meals every day, home is kept clean and tidy, taken out regularly. The team always keeps me informed of any issues or health problems
that mum may have. Mum is always very happy when we visit, this organisation comes highly recommended.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for your kind words and telling others about us; it's a pleasure to look after Mum.


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Review from Nigel D (Son of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by this agency has been exceptional! They have provided home care for my mother for the last 8-months and we have found them to be far better than what we had expected. I am sure that my mother can be a challenging client but they have always treated her with kindness and
dignity, going out of their way to help her and cater for her needs. The manager clearly communicates any issues that need our input but not those that don't, giving us peace of mind that she is being well cared for. We are very grateful for all that they do and thoroughly recommend them and the services they provide - thank you!

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to review us; it's a pleasure to know that our care gives you peace of mind.


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Review from Tricia H (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my Mother received was good if there were problems they were very good at letting me know. The only concern I had was their timekeeping was not consistent. My Mother never knew what time they were coming as it varied from day to day, when you are elderly they watch the time.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to give us a review. We have looked into timekeeping and increased our staffing levels to support the clients in mums area.


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Review from Sandra D (Wife of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & T are an amazing caring team. All their Carers made us feel that we were valued and mattered greatly.
We looked forward to their daily visits. They were very professional but also made their caring very personal.
I have every confidence in recommending them.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for your very touching words and taking the time to give us a review. It was a great pleasure to provide the care needed.


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Review from I E (Son of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A & T carers have been looking after our elderly Mum. They have helped us greatly with home care. Despite the COVID-19 virus, they have continued to look after her under difficult circumstances. We have been very happy with your service.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for taking the time to give us such a lovely review, mum is an absolute pleasure to look after.


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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Owen

Owen

Job Title: Registered Manager Designate

Joined: 2024

Hi, I'm Owen, I joined A&T Caring Services in May 2024 and I am looking forward to being part of the team.


No image found

Ola

Job Title: Administrator

Joined: 2024

Ola is a professional with a background in law and compliance. She has over the years provided administrative duties to corporate agencies and private practices alike. As the Administrator, she ensures the smooth and effective day-to-day itineraries of the company are met and fulfilled.


Ola approaches the business with empathy and resilience.


Frequently Asked Questions about A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

What Type of Services does A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) offer?

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) offers Home Care.

How many Carers does A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) employ?

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) to verify any information. View our terms and conditions. A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) has a Platinum Service – more info.