A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Venture House, 2 Arlington Square, Downshire Way, Bracknell RG12 1WA
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9.4 49 Reviews
  • A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot), Bracknell
A & T Caring Services is a Care Quality Commission Home Care Agency based in Bracknell - Berkshire, and in Camberley - Surrey. They are specialist providers of domiciliary care and 24-hour live-in care. They have been providing personal care to individuals in their homes for the past 7 years.

They are an agency that is firmly rooted in the community and they believe that connecting with their community is an integral part of who they are. They aim to bring joy to their valued clients.

As a commitment to their philosophy, staff members go the extra mile for the clients they care for. They are committed to maintaining clients' health at home and keeping them out of hospitals whenever and wherever possible.

Show A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) on the Map

Care Provided by A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

  • Type of Service
  • Home Care Provider
  • Privately Owned

Good to Know

  • Person in charge
  • Emily Williams (Registered Manager)

Funding & Fees Guide for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

  • Prices

  • Live in £1300 + per week depending on assessment
    Hourly Rate from £25.44-£32.12
    45 mins - from £21.73 - £28.09
    30 mins - from £19.60-£24.91

  • Mileage charges are incorporated into the rate charged per session.

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) Reviews (49)

Total of 49, showing 41-49
9.4

A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) has 49 reviews.

Overall Experience

  • 34
  • 14
  • 1
  • 0
  • 0

Date Published

49
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43

Review from Satvir N (Son of Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Friendly staff who are very helpful, I would recommend to others - no problem.

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Review from John L (Brother-in-law of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided by A & T Caring Services. Both day and at night time.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for reviewing our care services and we are pleased to know that you were very satisfied.


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Review from R H (Wife of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were satisfied with the overall level of care.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

We are pleased to know that you were satisfied with our services.


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Value for Money

Review from P D (Wife of Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrived happy and were willing to help with whatever was required. They were considerate had lots of patience and never rushed my husband. Always ring ahead of they were delayed.

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Review from Margaret R J (Wife of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring provided has been of a very high standard. Several of the staff meet my husband. All are kind and considerate even when dealing with the most unpleasant situations.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

We appreciate your feedback and we will endeavour to keep the standards high.


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Review from Oliver T (Son of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service provided.
The carers are reliable, efficient and very competent. Any issues raised are dealt with speedily and with sensitivity.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for the feedback


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Review from J S (Partner of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am quite satisfied.
I would like evening visit to be 7.30pm to 8.30pm and mostly it is usually that.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for the positive review, we will ensure that our staff keep to your requested time which is 19:30pm to 20:30pm.


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Review from Ann H (Wife of Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A&T Caring Services have provided care for my husband for over a year now and I can thoroughly recommend this company. The carers are very understanding, conscientious and respectful of my husband's needs. They are friendly and supportive and we both appreciate what they are doing to make life easier
for us. We are fortunate to have the same carers on a regular basis, so they are more like friends to us. We are very satisfied with the care they provide.

Reply from Andrew Nyabango at A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot)

Thank you for your feedback, we appreciate that A & T Caring Services have had such a positive impact on lives and we endeavour to provide an exceptional and high standard of care.


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Review from Deborah B (Wife of Client) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the agency was professional, helpful and friendly. We feel very lucky to have had the agency take care of my husband. He was treated with dignity and respect throughout his illness.

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Treated with Dignity

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & T Caring Services - Domiciliary and Live - In Care (Bracknell, Crowthorne, Sandhurst, Warfield and Ascot) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Owen

Owen

Job Title: Registered Manager Designate

Joined: 2024

Hi, I'm Owen, I joined A&T Caring Services in May 2024 and I am looking forward to being part of the team.


No image found

Ola

Job Title: Administrator

Joined: 2024

Ola is a professional with a background in law and compliance. She has over the years provided administrative duties to corporate agencies and private practices alike. As the Administrator, she ensures the smooth and effective day-to-day itineraries of the company are met and fulfilled.


Ola approaches the business with empathy and resilience.


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