Alina Homecare Winchester & Basingstoke

Office 116, Devonshire House, Aviary Court, Wade Road, Basingstoke RG24 8PE
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10 26 Reviews
  • Alina Homecare Winchester & Basingstoke, Basingstoke
Alina Homecare Winchester & Basingstoke provides the best possible care to the whole wider area.

The field care team locations covered include Alresford, Alton, Andwell, Ashe, Basingstoke, Bramdean, Brighton Hill, Chineham, Compton, Crawley, Deane, Dummer, Easton, Four Marks, Holybourne, Hook, Kingsclere, Kings Worthy, Lychpit, Micheldever, Monkwood, Nately Scures, New Alresford, North Warnborough, Oakley, Odiham, Old Basing, Overton, Ropley, Shawford, Steventon, Stockbridge, Tadley, Twyford, Whitehall & Winchester

Highest quality visiting home care services and live-in care are offered to those who wish to remain living independently at home for as long as they possibly can. More specialist home care services such as disability care and complex care are also offered, as is respite care.

Staff are carefully selected by strict vetting with Enhanced DBS and reference checking. The dignity and respect of individuals are promoted by staff at all times.

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Care Provided by Alina Homecare Winchester & Basingstoke

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anna Gregory (Branch Manager)

Funding & Fees Guide for Alina Homecare Winchester & Basingstoke

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Winchester & Basingstoke Reviews (26)

Total of 26, showing 1-20
10

Alina Homecare Winchester & Basingstoke has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Winchester & Basingstoke has 26 reviews.

Overall Experience

  • 20
  • 4
  • 0
  • 1
  • 1

Date Published

26
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Review from P S (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with Alina Homecare from the visits beforehand by the management to the lovely lady who came three times a week for a few hours each day to care for my mum while I was on holiday. The carer was efficient, friendly and respectful of mum's needs. The app was a great help in giving specific
details of each visit.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you very much for your lovely review. Mum was a pleasure to work with, and the carer you mention in your review really enjoyed getting to know her. I will pass on your kind words and look forward to working with you all again.


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Review from Carol S (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and satisfied with my new carer for the last four months, I feel as if she is my best friend! My life had got very flat and now I have the companionship and care above and beyond, that was promised. My confidence has risen and I'm able to achieve much more than I have been able to in several
years. I have not one single complaint or issue and would highly recommend this service to anyone who needs it.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for your lovely review, the team really enjoy working with you. I will pass your kind words onto our carers, especially the one you have mentioned.


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Review from Joanne W (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went above and beyond with the care of my father. Her professionalism and care in all areas regarding my father, from the initial meeting to her understanding of my father's dignity down to his wife's comfort and opinions needing to be taken into consideration was exemplary. She managed
to put in place a care package for my father at short notice and was a huge support both practically and emotionally for everyone during a very difficult time. Nothing was too big of an ask and she became good friends with both Dad and his wife. I would recommend the manager and Alina Homecare without hesitation, and actually have already done so to another family member!

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you so much for this lovely review. Dad was a joy to look after, with a cheeky sense of humour we often saw! I am really glad we were able to help and I wish you all the very best.


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Review from M T (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was thorough with her assessment on the first meeting and put myself and sister at ease to go on holiday at the same time. She went above and beyond for my Dad who does not like people in his home. Having the app was fantastic being able to see how he was each day.
Thank you to the manager
for everything we know where to come in the future.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for such a lovely review. Dad was a pleasure to support, and we would be more than happy to help out if you need us in the future.


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Review from Ellie W (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally decided I needed help with things around the home and with care, and I’m so glad I chose Allina; they have been brilliant when I’ve had to adjust timings due to work and other things.
I’d recommend them to anyone needing home care services.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for your kind words. I am really pleased that we have been able to support you to improve things, and we look forward to continuing to support you on your journey.


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Review from Claire B (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding carers and so much more! They go above and beyond to ensure my parents are well. They are always punctual and courteous and make my parents' every day better. Five stars from us all in all categories.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for your lovely review. The carers really enjoy working with Mum and Dad, and I am so glad that they feel we are making a difference. I will pass on your kind words to the team.


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Review from Christina S (Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Alina when I came out of the hospital after surgery and needed more help than I anticipated.
Other care companies would not take me on for a short contract.
They came to see me the next day, discussed what I needed and agreed to put a package in place for a week, extendable if required,
(which was).
I was made aware of all charges up front, nothing was extra or added on when I wasn't looking.
I received several calls to make sure everything was okay over the time I used them.
I was lucky enough to be cared for by the most charming, lovely, thoughtful, kind and respectful young lady I could have wished for.
I have been a domiciliary carer and have worked with some far-from-caring carers. Not so in this case.
I suppose it all depends on the carer assigned to you, but in my case, I could not be more grateful for her help.

Reply from Anna Gregory, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you so much for such a kind review. I am so glad we were able to support you and provide you with the care you needed. I will pass this lovely feedback on to the rest of the team. Thank you!


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Review from Tim R (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has late-onset Alzheimer's and was recently pushed out of hospital without a care plan in place. Alina Homecare responded immediately to provide sport until the CRT attended. Since then Alina Homecare have been there every day to support my father. I know who is coming as the rotas arrive
in good time and I can tell Dad the name of the carer for each day which is important to him. The staff are excellent and Dad is always happy to see them. I couldn't recommend Alina Homecare highly enough.

Reply from Meredith Waldron, Team leader at Alina Homecare Winchester & Basingstoke

Hi,
Thank you so much for such a kind review, I will pass this on to the rest of the team! It is a pleasure to care for and support your father. Thank you!


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Review from A L (Daughter of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has provided excellent service from the initial call to enquire about their services to starting to care for my parents who have both reached a stage to where they needed some support to enable them to stay independent in their own home.
The team leader spent time getting to know my
parent's needs and requirements. Communication is very good and rotas are sent weekly so that my parents know who is coming and consistency of carers is very good. My parents have Alzheimer’s and vascular dementia which can be a challenge for them, but they have adapted well to the support they are getting which is a credit to the team supporting them.
I would not hesitate to recommend Alina Care.

Reply from Meredith Waldron, Team Leader at Alina Homecare Winchester & Basingstoke

Thank you so much for such a kind review, I am so glad we have been able to support both your parents and provide them with the care they need. I will pass this lovely feedback onto the rest of the team. Thank you!


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Review from Jo M (Daughter of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about asking for help for Mum but from the moment I picked up the phone the team leader could not have been kinder or more understanding. There is a real personal touch to this service, it was also the team leader who came to assess Mum and listen to her needs. Mum greatly enjoyed
my time away because the team leader and her team gave her expert, friendly care and showed kindness with laughter too. Will definitely use it again, really impressed.

Reply from Meredith Waldron, Team Leader at Alina Homecare Winchester & Basingstoke

Thank you for leaving us such a kind review, I will pass on your comments to the rest of the team! I am glad we have been able to give reassurance to you and your mum!


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Review from Louise C (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare took my care package as an emergency when my husband was admitted to hospital. They went above and beyond to get my care in place rapidly and staff have been fantastic, caring and supportive. They ensure I’m eating and taking care of myself. They also pick up things that aren’t right
and escalate them as needed. The team leader has been fantastic and gone above and beyond to get the package set up and in place within 24 hours. I would highly recommend them as a supportive and caring organisation who will sit and listen if you need to talk, as well as being proactive and giving you the time you need to do the tasks and remain as independent as you can. Also great having family access to my care notes so family can see how I’m doing and any concerns that might arise.

Reply from Meredith Waldron, Team leader at Alina Homecare Winchester & Basingstoke

Thank you very much for your kind review. I am so pleased to hear this positive feedback, our carers really do work hard to deliver high-quality care for all our clients. I will make sure to pass this message back to the team!


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Review from Janice H (Daughter of Client) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Alina Care after a lot of research and reading the reviews of a lot of agencies. The care is for my 95-year-old Dad who has Alzheimer's and who is recovering from a hip replacement. From management through to the carers we have absolutely no complaints! Two members of staff in particular got
the care plan spot on and all the paperwork was in place before care started. As for the carers they are professional and tidy in their work and very good with my Dad, the laughter that comes out of the bathroom is a lovely thing to hear. We really don't have any complaints whatsoever. Thank you all.

Reply from Meredith Waldron, Team leader at Alina Homecare Winchester & Basingstoke

Thank you for your review, I am so pleased that you are happy with our service. I will pass this lovely compliment on to the rest of the team! We try and go that extra mile for all of our clients.


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Review from Julian T (Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a registered blind person, I came out of hospital in October and didn't want to go back to the care agency that I was with as I didn't think much of them, so while I was in there I was introduced to Alina Homecare who came in and did all the paperwork and assessment, the reason I like Alina Homecare
is that I have the same person nearly all the time and because I am registered blind that is very important to me, I think that they are wonderful as they go the extra mile for me like bringing me a Christmas dinner, helping me to sort out my new mobile phone, helping me to sort out my problems with my internet and emails, going to click and collect my shopping a couple of times, doing my washing a lot of times nearly every day. So all in all I am really glad that I changed and went with Alina Homecare as they are all really lovely and wonderful going the extra mile a lot of times.

Reply from Meredith Waldron, Team leader at Alina Homecare Winchester & Basingstoke

Thank you for your review. I am so pleased that you are enjoying our service, we always try and go above and beyond for our clients and make their days easier. I will let the team know about your feedback, they will be very pleased.


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Review from G C (Client) assisted by family/friend published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My treatment has been polite, caring, and considerate.

Reply from Zoe Pearson-Smart, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for your review, I will make sure the girls are aware of this.


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Review from A E (Client) assisted by family/friend published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mainly we are pleased with the service Alina provides. The carers are very good and always willing to help. Occasionally the rota causes a problem. We know it is inevitable that sometimes there have to be changes but often not informed of the amendments to timings in the rota.

Reply from Zoe Pearson-Smart, Branch Manager at Alina Homecare Winchester & Basingstoke

Thank you for your review, I'm glad to hear that the staff are always willing to help. We are aiming to improve the rotas problem and will ensure that you are kept up-to-date with any changes that may be made.


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Review from A F (Mother of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Alina Care had only been assisting my disabled daughter for a short time when they told Adult Services they could no longer care for her due to staff leaving. We were told her care would end on 21st November. However, on 5th November no one turned up to help my daughter with her evening meal. After
waiting one hour past the time the carer was due, my daughter rang them and was told they were no longer providing her care. No notice was given to my daughter. Don't think this is acceptable. Whilst I appreciate the care system is in crisis people should not be left without care with no notice. Care companies need to find out why so many staff are leaving.

Reply from Charlotte Wells, Operations Support Manager at Alina Homecare Winchester & Basingstoke

We are deeply saddened to read about the poor service your daughter received from us and we apologise unreservedly for this experience. We would like to assure you this falls very short of the high standards we are committed to providing to all our clients and will be undertaking a thorough investigation into this case. Again, please accept our most sincere apologies.


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Review from Colin D (Son of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By the time Alina Homecare Basingstoke became involved in helping with the care of my father he had extremely limited mobility and was almost bed-bound. Without exception, I found the carers professional, kind and easy to deal with. They were concerned to maintain the greatest amount of dignity for
my father whilst getting on with the necessary care. They arrived promptly, communicated information well to the rest of the family and did a wonderful job of making my father comfortable in his final few weeks. He himself loved chatting to them and getting to know their various personalities. It was a sad and challenging time for our family, but Alina's involvement was so much appreciated. I would like to say how grateful our family was for the way they cared for my father, who was 93.

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Review from Carol S (Daughter of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers are wonderful caring and understanding they go above and beyond what's expected of them. They do the job because they generally care and not just for the money. I would recommend Alina Homecare to anyone looking for genuine carers.

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Review from Irene L (Client) assisted by family/friend published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall experience has been one of satisfaction. Carers have been well trained and very respectful of our situation.

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Review from Linda H (Daughter of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the help the carers have given my mum. They have looked after Mum in a lovely kind way and also always let me know if anything is not right straight away.
I am very thankful for all they have done.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Alina Homecare Winchester & Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alina Homecare Winchester & Basingstoke is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Winchester & Basingstoke is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Anna

Anna

Job Title: Branch Manager

Joined: 2023

Anna understands the importance of ensuring your loved ones are being provided with high-quality, personalised care.


Her Team take great pride in the high-quality care they deliver for their clients.


Frequently Asked Questions about Alina Homecare Winchester & Basingstoke

What Type of Services does Alina Homecare Winchester & Basingstoke offer?

Alina Homecare Winchester & Basingstoke offers Home Care.

How many Carers does Alina Homecare Winchester & Basingstoke employ?

Alina Homecare Winchester & Basingstoke employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Winchester & Basingstoke to verify any information. View our terms and conditions. Alina Homecare Winchester & Basingstoke has a Platinum Service – more info.