Alina Homecare Winchester & Basingstoke

Office 116, Devonshire House, Aviary Court, Wade Road, Basingstoke RG24 8PE
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10 26 Reviews
  • Alina Homecare Winchester & Basingstoke, Basingstoke
Alina Homecare Winchester & Basingstoke provides the best possible care to the whole wider area.

The field care team locations covered include Alresford, Alton, Andwell, Ashe, Basingstoke, Bramdean, Brighton Hill, Chineham, Compton, Crawley, Deane, Dummer, Easton, Four Marks, Holybourne, Hook, Kingsclere, Kings Worthy, Lychpit, Micheldever, Monkwood, Nately Scures, New Alresford, North Warnborough, Oakley, Odiham, Old Basing, Overton, Ropley, Shawford, Steventon, Stockbridge, Tadley, Twyford, Whitehall & Winchester

Highest quality visiting home care services and live-in care are offered to those who wish to remain living independently at home for as long as they possibly can. More specialist home care services such as disability care and complex care are also offered, as is respite care.

Staff are carefully selected by strict vetting with Enhanced DBS and reference checking. The dignity and respect of individuals are promoted by staff at all times.

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Care Provided by Alina Homecare Winchester & Basingstoke

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anna Gregory (Branch Manager)

Funding & Fees Guide for Alina Homecare Winchester & Basingstoke

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Winchester & Basingstoke Reviews (26)

Total of 26, showing 21-26
10

Alina Homecare Winchester & Basingstoke has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Winchester & Basingstoke has 26 reviews.

Overall Experience

  • 20
  • 4
  • 0
  • 1
  • 1

Date Published

26
3
6
11
15

Review from Florence K (Mother of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased for what they do/could do no better in their job. Hope this will always be that way.

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Value for Money

Review from P G (Client) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Alina Homecare for six months and find it excellent in every way. The carers are just great - very helpful and really happy in their work.

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Review from Barbara T (Wife of Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very concerned about my husband's frailty (4 falls in 6 months). After using another service, we have used Alina Homecare Basingstoke. Very pleased and relieved for the service provided once a more regular time is arranged for weekend care, there will be no complaints made. The manager came and
I expressed my concern which she accepted. Thank you to the staff of Alina Homecare Basingstoke.

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Review from Pat S (Daughter of Client) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum only had them for two weeks, the first week was not too bad but the second week the carer was training someone. All they did was wash her hair in the kitchen sink and then sat around talking about their love life. My mum is 86, what does she want to hear about that for? Then we had an invoice
charging us more for them to sit around doing nothing. So we are not happy, I did phone and tell them to cancel. Please do not go with them, there are better ones which we have found and cheaper.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Winchester & Basingstoke

We are extremely saddened and disappointed to read this review. We have spoken to the client's family and expressed our sincere apologies. We do not believe that this experience is reflective of our usual excellent service where high quality and compassionate care is delivered as noted in our recent CQC Report. We have reiterated to the branch team our expectation of professionalism at all times.
We are an organisation which prides itself on integrity and transparency and we believe it is of the utmost importance to accept and learn from times when we should have done much better.

We send our very best wishes to both the reviewer and her mother.


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Review from J R (Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just got used to the carers, it is a shame to see that some of them are leaving, but this is no fault of Alina Homecare. The carers have always treated me with respect and helped me keep my dignity. They have always been very professional and wore aprons and gloves. They are always prompt on
time and they take care with my personal things. I will be sad to see some of them leave.

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Review from Esi H (Client) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Alina Homecare for 6 months. Since then my circumstances and care requirements have changed dramatically. Alina HC has done everything possible to meet my needs and provide me with a brilliant customer service. They are flexible and agile to no end with sometimes very little notice.
The PAs are brilliant. I am used to hiring my own personal assistants and the main PAs that support me are people that I would hire myself. I have been with a number of care agencies over the last 15 years and I haven't been treated as well as I have over the last 6 months. Alina Homecare treat me as a customer and not a service user. When I think where the agency can improve, I honestly cannot think of anything. Thank you very much to all the staff.

Reply from Jackie Learwood, Registered Manager at Alina Homecare Winchester & Basingstoke

Such lovely comments. PA's / care staff will made aware of the feedback and praise will be given for always putting customers first and for consistently providing person centred care.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Alina Homecare Winchester & Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alina Homecare Winchester & Basingstoke is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Winchester & Basingstoke is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Anna

Anna

Job Title: Branch Manager

Joined: 2023

Anna understands the importance of ensuring your loved ones are being provided with high-quality, personalised care.


Her Team take great pride in the high-quality care they deliver for their clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Winchester & Basingstoke to verify any information. View our terms and conditions. Alina Homecare Winchester & Basingstoke has a Platinum Service – more info.