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A&R Guardian Services Ltd has a Review Score of 9.2 (9.236) out of 10, based on 6 reviews in the last 2 years. Over all time A&R Guardian Services Ltd has 6 reviews.
Review from Sarah M (Mother of Client) published on 20 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Admin Team, Administration Team at A&R Guardian Services Ltd
Thank you for sharing your experience. We are so grateful for your kind words. We are happy that the hours of staff training and electronic visit management system used have helped in improving the quality of care & visits time keeping. We aim to keep high standards of care. *We Provide *We Protect *We Care
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Treated with Dignity
Value for Money
Review from Martin H (Husband of Client) published on 20 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Admin Team, Administration Team at A&R Guardian Services Ltd
Caring for your wife was an honour and you were such a loving couple. It was heart-breaking when your wife passed away. We shared good times and bad times together just like a close family. The passing away of your wife touched many of our care staff as they had cared for her since July 2017. You were there for your wife through out and you honoured her wishes to the very last day. Thank you for taking your time to leave this review.
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Review from Clare E (Daughter of Client) published on 20 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth, Manager at A&R Guardian Services Ltd
Thank you Clare for your feedback. We're glad you're satisfied with the care provided for your dad. It's wonderful to hear that our carers have been kind, patient, and understanding, and that our managers have been responsive to your needs.We truly appreciate your support and we remain committed to providing the best care possible
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Review from Karen G (Daughter of Client) published on 20 March 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Ruth, Manager at A&R Guardian Services Ltd
Thank you Karen for sharing your feedback with us. We're pleased to hear that you found the overall care for your dad to be good, and we appreciate your thoughtful insights on consistency and the importance of continuity. We also take note of your concerns and we will ensure that these aspects receive careful attention in the care we provide moving forward. Your comments are invaluable, and they motivate us to uphold the highest standards of care for our service users. Please feel free to reach out if there's anything else you'd like to share.
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Review from G L (Client) published on 11 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd
Thank you very much for your kind words. We endeavour to maintain consistency with our carers as well as the care we provide. We are pleased to hear that your experience with us has been fulfilling.
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Review from Jo G (Niece of Client) published on 3 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd
Thank you for your kind words. It was truly a privilege for our staff to spend time with your Auntie, always respecting and supporting the independence she valued. We feel honoured to have been part of her journey.
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The Review Score of 9.2 (9.236) out of 10 for A&R Guardian Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.636 for A&R Guardian Services Ltd is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 33 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for A&R Guardian Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2022
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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