Kindly contact our office for information on service pricing. Our team will be delighted to assist you.
Kindly contact our office for information on service pricing. Our team will be delighted to assist you.
Bluebird Care Sutton Coldfield & Birmingham East has a Review Score of 9.3 (9.283) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Sutton Coldfield & Birmingham East has 38 reviews.
Review from M H (Wife of Client) published on 18 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for such a fantastic 5-star review! Our team are incredibly grateful and so pleased to hear how happy you are with the care your husband receives. Great to hear that you also feel supported - please let us know if there is anything more we can do to help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Client) published on 13 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for such a fantastic review - you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah W (Daughter-in-law of Client) published on 27 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for such a fantastic 5-star review! Our entire team is so pleased to know how satisfied you are with the service. Consistent care is so important and it's great to know that your father-in-law's regular care expert has formed a caring relationship with him - it makes all the difference. Thanks again!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Client) assisted by family/friend published on 9 October 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for taking the time to share your views on our service - We appreciate your feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara P (Client) published on 9 October 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you so much for taking the time to share your positive feedback about your care. We are so pleased to know you find your care experts to be polite and helpful. We appreciate the importance of continuity of care and always strive to provide consistent and timely care to all of our customers. We will be sure to share your feedback with the rest of our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joseph M (Client) published on 22 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for your fantastic 5-star review! We are so grateful to know how pleased you are with the quality of care and reliability of our team, and of course, there is no bigger compliment than recommending our services to others. We really appreciate it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie L (Daughter of Client) published on 31 July 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for taking the time to share your thoughts on the service provided for your father. Our entire team is so pleased to know that you are happy with the care and support received.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian T (Wife of Client) published on 22 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East
Thank you for your kind words and five-star review! Our entire team at Bluebird Care are committed to delivering high-quality care and we are all so pleased to know you are happy with the service received. Thanks again, Ranjot.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Wife of Client) published on 29 March 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the review and kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I C (Client) published on 17 February 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for your review and feedback. Christmas presents is something we do for all the staff and customers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W S (Daughter of Client) published on 25 January 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the lovely comment and review. We will work hard to maintain the high standard of care and quality of service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Son of Client) published on 23 December 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for your lovely comment and review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J G (Daughter of Client) published on 21 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for your review. We will continue the good service ...
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S R (Client) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the Review Shirley .... Much appreciated ....
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R P (Client) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the Review .... Much appreciated ..........
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Client) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the Review .... Much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Client) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the Review. We will keep up the high standard of care we provide .....
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D V (Client) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks for the Review .... Much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P Q (Daughter of Client) published on 14 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thanks, Patricia, for your kind words. I will share the review with the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Les N (Son of Client) published on 9 March 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East
Thank You Les for your review ... Much appreciated .......
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.3 (9.283) out of 10 for Bluebird Care Sutton Coldfield & Birmingham East is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Bluebird Care Sutton Coldfield & Birmingham East is calculated as follows: ( (33 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Sutton Coldfield & Birmingham East is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Care Manager
Joined: 2024
Minnie joined the team recently as the Care Manager, bringing with her a wealth of knowledge from both the Social Care and Nursing sectors. Having started in domiciliary care 17 years ago, Minnie’s determination and passion led to her continuing her studies and obtaining a Master’s Degree in Adult Nursing. This career journey has included working in A&E and in Community Nursing as a Senior Registered Nurse, therefore bringing a trove of knowledge, skills and experience to Bluebird Care.
Minnie says “I always aim high and ensure that the quality of care and service being provided by me and those around me is first class. Furthermore, I use my initiative to ensure the smooth running of the care service which is fundamental to the overall functioning of the organisation.
I have worked in partnership with various community services such as District Nurses, GPs, Occupational Therapists, Physiotherapists, Continence teams and Speech and Language Therapy teams. This experience will help both our team and Customers at Bluebird Care (Sutton Coldfield & Birmingham East), as working in collaboration with our local Health Care professionals will ensure the best outcomes for those we support. It also opens future opportunities to develop the scope of care we provide at Bluebird Care such as complex care, allowing those with additional needs and requirements within the community to still fulfil their wishes of remaining in their own homes.”
Minnie is looking forward to implementing her management and leadership skills to ensure Bluebird Care Sutton Coldfield & Birmingham East continues to deliver the highest standards of care to all customers, both current and future, delivered by our approachable and dedicated team of professional Care Experts and office staff.
Job Title: Care Coordinator
Joined: 2020
Sian joined Bluebird Care in 2020 as a Care Expert, and despite being new to care, she excelled and impressed the team and was soon promoted to ‘Lead Care Expert.’ Sian went on to complete her Level 3 in Health and Social Care and is currently working towards her Level 5 qualification, developing her management skills within the sector to continue her career with Bluebird Care. Sian is also the in-house trainer for Medication, Moving & Positioning and Basic Life Support.
Sian ensures the standard of care provided by Bluebird Care Sutton Coldfield & Birmingham East always remains high, through high-quality training and support for staff and regular quality and compliance audits.
Sian says “I have always wanted to be in a profession where I help others and make a real difference to their lives. I had previously worked in childcare settings and found the skills and experience I had built up helped me in my role at Bluebird Care. Bluebird Care is a lovely company to work for; the staff are all very friendly and the management team offer lots of support and development opportunities. I am looking forward to bettering myself and gaining more qualifications as well as being a part of the growth and success of Bluebird Care."
Job Title: Care Coordinator
Joined: 2022
Krysty started her career in the care sector in 2007 and fell in love with the job from the very first client she visited. She joined Bluebird Care in 2022 where her experience, skill set and passion for providing the very best care were quickly recognised and she was promoted to ‘Lead Care Expert’ within the first year. Krysty went on to complete her Level 3 in Health and Social Care and Adult Lead Care Worker in 2023 and soon after was promoted to the Care Coordinator position. In this role, Krysty ensures that the call times are met and that continuity of care.
Krysty says “I love all aspects of my role. I believe everyone deserves the very best care possible and that we should all be the ones to provide that. I have the utmost respect for my team and what we collectively achieve on a daily basis. The Care Experts are all very kind, caring and compassionate, whilst being adaptable to change in every situation.
I have managed to build up a very good rapport with my team on both a professional and personal level; they know we are only a call away. Our customers and their families also know we are always there for them, whether that be via a phone call or popping in to see us for a cup of tea and a chat in the office.”
Job Title: Lead Care Expert
Joined: 2018
Desi joined the Bluebird Care family in 2018 as a Care Expert where her passion and commitment to providing the highest quality care saw her soon be promoted to ‘Lead Care Expert.’ Desi is keen to showcase Care as a career and has completed her Level 3 Health & Social Care NVQ as part of her career journey.
As well as continuing to provide great care to her customers, Desi also supports the office team with observations and supervisions out in the field, along with supporting new starters whilst beginning their journey with Bluebird Care. She also assists the office team with audits and compliance checks to ensure everything continues to run smoothly.
Desi says “I have always wanted to work in a job where I can help people and I received this great opportunity to do so within Bluebird Care. My hard work was appreciated by the management team and I was promoted to ‘Lead Care Expert.’ I find it incredibly rewarding to know that I am part of a service where we are committed to keeping our Customers safe and as independent as possible, whilst still remaining in the comfort of their own homes.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sutton Coldfield & Birmingham East to verify any information. View our terms and conditions. Bluebird Care Sutton Coldfield & Birmingham East has a Platinum Service – more info.
