AA Nursing Care Ltd

1 Elmfield Park, Bromley BR1 1LU
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9.9 67 Reviews
AA Nursing Care Ltd provides reliable care from highly trained staff 24 hours a day, 365 days a year.

Since 2013, the company has been committed to offering a full care service that is affordable, reliable, and available to anyone in need of support. The main aim is to put smiles on people's faces through a fully personal, kind, considerate, and caring service.

Whether you need domiciliary care, such as help with daily activities, or live-in care, AA Nursing Care is there for you. They also offer palliative and end of life care, companionship as well as a range of specialist nursing care services.
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Care Provided by AA Nursing Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A A Nursing Care Ltd
  • Person in charge
  • Lebouet Kone (Manager)

Funding & Fees Guide for AA Nursing Care Ltd

  • Prices

  • From £21.50 per hour

AA Nursing Care Ltd Reviews (67)

Total of 67, showing 21-40
9.9

AA Nursing Care Ltd has a Review Score of 9.9 (9.865) out of 10, based on 26 reviews in the last 2 years. Over all time AA Nursing Care Ltd has 67 reviews.

Overall Experience

  • 57
  • 9
  • 1
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  • 0

Date Published

67
5
8
26
41

Review from D C (Daughter of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two male carers that came to support my mum in her final days were very caring, punctual and efficient and dealt with my mother with dignity and respect.

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Review from J B (Husband of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed when the carers first introduced themselves with their level of competence, reassurance and treatment of my wife. At all times, they were polite, gentle, patient and sympathetic. I was offered advice and support when I needed it. My wife was at ease with them all the time.

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Review from A H (Wife of Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two carers are two of the nicest efficient professionals I have known throughout my own career as a nurse. They have shown great care and compassion to my husband and I could not speak more highly of them.

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Review from Maureen R (Wife of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service provided. The carers are very efficient, very caring and very amenable. Could not wish for better.

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Review from Gillian G (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that were sent to care for my dad were absolutely amazing, they are so passionate about what they do, and it is not just a job for them - they really do actually care.
They take time, care and make my dad smile and even me, which is so much more than I ever imagined.
I would thoroughly
recommend this agency to anyone - absolutely amazing.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

The team at AA would like to thank you for your kind and positive feedback.


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Review from M H (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are wonderful. So caring and helpful and make me so comfortable. They are very kind and cannot do enough for me. I am so comfortable and grateful.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Thank you for your kind feedback.


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Review from Deborah S (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. The manager came out to meet us when my husband was discharged and introduced the staff that would be looking after him. The staff were very considerate and knowledgeable and treated my husband with dignity and respect. I would not hesitate to recommend them.

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Review from J R (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AA Nursing Care is providing care for my mother, enabling her to pass her last days in as much comfort as possible and in her own home. The staff are polite, considerate, thorough, experienced and patient. They show ingenuity in resolving minor, practical problems, I was impressed that a manager with
nursing experience visited and provided valuable advice. It is touching that the staff recognise my mother as an individual, not just a client, for instance, they have noticed that she is reassured by communicating as a miaowing cat, even though she can speak English perfectly well.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Hi J,
Thank you so much for the review.
It was an absolute pleasure looking after your mother.


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Review from Diane K (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have confidence in the team who care for my mother. The carers are conscientious in their role, competent and caring. They are keen to learn about my mother's particular needs and they treat her with respect. Several carers are now familiar with my mother's situation. Sensibly-managed low frequency
of staff changes and rota ensures good continuity of care. My mother and I both enjoy chatting with the friendly carers during their visits.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Thank you very much for these kind words. I will pass this good feedback on to the carers.


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Review from Mark O (Son of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose AA Nursing Care from a multitude of reviews that I had read and I thought that they would be good. I rang them on a Monday to arrange a meeting, we had the meeting the following day and they started caring for my Mum on the Wednesday. What a service, I did not see that coming. My Mum has dementia
and is 87 years old and quite challenging, even for me and my wife. At first, she was very much against having carers because in her mind she did everything herself and didn't need carers, so wrong and in the end, I had to insist. My mum has two visits a day and the service provided is first class, even when she pushes back, which she does occasionally. I am kept informed if there are any problems, which are few, because of the skill levels of the carer who appears to know how to deal with my mum in a very professional and caring way. I have to say that I am sure that I have chosen to right team to look after my mum. Thank you AA Nursing Care.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Dear Mark, we are happy to read that you are pleased with our services and we appreciate you taking the time to leave a positive feedback.


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Review from Emma M (Daughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has the biggest heart and has the soul of an angel. He has treated mum with respect and dignity and has made her laugh and smile in the last days. He is amazing.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Thank you so much for the review. We are pleased to hear that the carer made her smile and happy.


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Review from Stuart M (Son of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the first few days, we have found the caring team to be kind, patient and attentive.

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Review from Louise R (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be very professional. They attended to my father with care and respect. They were thorough but careful when giving him personal care. It was difficult because my father was bedridden but they showed him such dignity in his last days. They were friendly and supportive. I am extremely
grateful.
Thank you!

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Dear Louise, thank you for the feedback, and it was a pleasure looking after your father.


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Review from Christine W (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a live-in carer looking after my dad for four months. He kept my dad safe, clean and well-fed. My dad was previously very independent and wouldn't always do as he was told but they got on very well mainly due to the carer's compassion. The only slight issue we had was around communication when
the carer didn't answer his phone, this was frustrating at times but didn't cause any significant problems. Overall it was an excellent relationship between all parties.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Dear Christine, thank you for the positive feedback.


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Review from Charlie T (Son of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers are very friendly and great at their job.
My father likes both of them and feels very looked after.

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Review from Jenny M (Daughter of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, friendly, polite and very courteous of Mum's needs. Very informative of anything to do with Mum. Really nice genuine people that care for the whole family.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Hi Jenny, thank you very much for the lovely comments.


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Review from Meta W (Daughter of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must write to tell you how grateful we are as a family to receive such loving care from the nurses who looked after our mum before she passed away. Very professional in manner and always ready to listen to family members. Any concerns from the family were taken seriously and looked into. Mum always
looked comfortable after their visit. Thank you to those nurses who looked after our mum.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

It was a pleasure caring for your mother. Thank you for the kind words.


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Review from Debbie P (Daughter of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father received was very welcome and we were very happy with the care provided and for that, we are very grateful.
However, there were a couple of occasions which we felt were unnecessary and would like to feedback.
1. One carer spoke in detail and showed photos of other clients who
had passed in the hours before coming to care for my father. This concerned us regarding protection of other people's information as we were provided names, locations and photos of other clients, it felt uneasy that our father may be being discussed with others.
2. Carers made comment on a few occasions about the medical treatment that my father was receiving, particularly around the end-of-life medication which he needed to receive, stating that they didn't like these medications. This made it quite difficult for our mother who was then put into doubt as to whether it was the right thing to do, and caused distress.
We hope that this feedback is useful and thank you for the care given.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Dear Debbie, I'm sorry to hear that one of the staff was unprofessional. I can assure you that this will be investigated as we take allegations very seriously. A member of the team will contact you shortly.


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Review from M S (Son of Client) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the level of care given to my father to be excellent, not just from the carers themselves but also from the management team as well. They were highly professional, reliable and took the time to get to know my father so as to better understand his requirements. They were also happy to keep the
family informed of any changes to his condition, to assist with any medical needs and would go that extra mile if need be. We were very grateful for the support they showed towards both my father and the family.

Reply from Lebouet Kone, Manager at AA Nursing Care Ltd

Dear Mike, thank you for the kind feedback. Regards.


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Review from Michael D (Husband of Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with our contact with all staff from AA Nursing Care. We have in-care visits on three occasions each day. These are always congenial occasions for my wife and myself. They provide a wider social contact as well as daily support. This is written after only a 7-day first experience
to put in perspective.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for AA Nursing Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for AA Nursing Care Ltd is calculated as follows: ( (133 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 148 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AA Nursing Care Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for AA Nursing Care Ltd

News (0)

News

Previous Events

There are no previous events for AA Nursing Care Ltd

Meet the Team (1)

No image found

Rolf Bauer

Job Title: Director

Joined: 2018

My name is Rolf; I'm the Director of AA Nursing. I joined the team in 2018.

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