24/7 Helping Hands Service Ltd

52-54 Brabazon Road, Oadby, Leicester LE2 5HD
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9.6 8 Reviews
  • 24/7 Helping Hands Service Ltd, Leicester
24/7 Helping Hands Services are dedicated to providing you the best quality care in the comfort of your own home.

The staff are compassionate and experienced, promoting your independence, privacy, dignity, choice and respect. All of the staff at 24/7 Helping Hands Services are trained on an ongoing, regular basis and have received a satisfactory enhanced Disclosure and Barring Service (DBS) certification.

Care packages are tailored to meet your individual needs.

24/7 Helping Hands Services provides the following care services:

- Personal support (assistance with toileting, bathing, grooming, dressing)
- Meal preparation (this can include cooking and assistance with eating and drinking)
- Medication assistance (help with prompting and administering medication)
- Light housekeeping (the care staff can help with laundry, ironing, changing bed linen, washing dishes, and other housekeeping tasks)
- Social inclusion (escort for shopping, appointments, visits to religious places of worship)
- Continuing care
- Dementia/Alzheimer's care
- Caring for adults with learning disabilities
- Caring for adults with physical disabilities

24/7 Helping Hands Services is inspected and regulated by the Care Quality Commission (CQC) and is rated as Good (January 2020).

For more information please do not hesitate to contact 24/7 Helping Hands Services.

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Care Provided by 24/7 Helping Hands Service Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 24/7 Helping Hands Service Ltd
  • Person in charge
  • Paramjit Waraich (Manager)

Funding & Fees Guide for 24/7 Helping Hands Service Ltd

  • Prices

  • Private Rate: £22.50

  • Please contact the team for more information about fees & prices. They welcome private and council referred clients.

24/7 Helping Hands Service Ltd Reviews (8)

9.6

24/7 Helping Hands Service Ltd has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time 24/7 Helping Hands Service Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
2
7
8
0

Review from Lyn G (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

24/7 are a friendly very well ran company, nothing was to much trouble in extra support when needed.
The careers that cared for my dad were all lovely, kind, considerate and efficient and my dad really liked all.

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Review from Angela H (Wife of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers go beyond expectations of their care, support and observations of what is needed to ensure my husband's needs are met and also allowing me to be completely comfortable when I'm not there! They are a lovely, friendly group of people who I now class as friends as well. Very thorough, dedicated
and reliable. They listen well and are approachable if we need to alter anything. Thanks.

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Review from A S (Daughter of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad always seems pleased with the service and enjoys the company of the staff. He says they always do what he asks them. Always show him respect. We have only just started using carers and I feel relaxed when I know they are helping me look after Dad.

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Review from Nick N (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been very satisfactory. Carers are good at their job. Timekeeping has been very good. I relate to the carers and the owners very well.

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Review from S W (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time and respectful of my husband's needs. They treat him with dignity and are very friendly and helpful.

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Review from Satish B (Husband of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service.

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Review from C S (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and caring.

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Treated with Dignity

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Review from Brenda B (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after brilliantly and reliably by this company for eight years with a slow decline of dementia. May this year, she was ebbing away, nearly age 98 and treated with kindness, professionalism and standing with the family at this sad time.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for 24/7 Helping Hands Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for 24/7 Helping Hands Service Ltd is calculated as follows: ( (39 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 24/7 Helping Hands Service Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Paramjit Waraich

Job Title: Registered Manager

Paramjit is the registered manager and owner of 24/7 Helping Hands Services.


No image found

Sara Mughal

Job Title: Office Administrator

Sara is based in the office and is responsible for creating care plans, risk assessments, etc. and can help with all care enquiries.


Frequently Asked Questions about 24/7 Helping Hands Service Ltd

What Type of Services does 24/7 Helping Hands Service Ltd offer?

24/7 Helping Hands Service Ltd offers Home Care.

How many Carers does 24/7 Helping Hands Service Ltd employ?

24/7 Helping Hands Service Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 24/7 Helping Hands Service Ltd to verify any information. View our terms and conditions. 24/7 Helping Hands Service Ltd has an Enhanced Service – more info.