A & L Enablement Services (Care & Support) Ltd

Unit 20 West Park, 211 Torrington Avenue, Coventry CV4 9AP
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9.7 27 Reviews
  • A & L Enablement Services (Care & Support) Ltd, Coventry
The agency is a small, family run organisation, which has been operating for over 10 years in Coventry and surrounding areas.

The team are committed to providing high quality, individualised care and support that puts customers at the centre of their service.

The agency is committed to providing bespoke care packages, tailored to meet individuals needs and wishes, using small groups of suitably trained staff to deliver services.

The agency works in partnership with other organisations/individuals involved in their customers care, to support the best possible outcomes for each individual.

The agency operates a secure call planning, logging and recording system, which can be accessed by funders and family members (subject to suitable permissions).

As an Employer, the agency is committed to providing quality employment and training, and pays the ‘real living wage’ or above as well as travel between calls and mileage payments. Employees are supported and encouraged to gain nationally recognised qualifications.

Show A & L Enablement Services (Care & Support) Ltd on the Map

Care Provided by A & L Enablement Services (Care & Support) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • A & L Enablement Services (Care & Support) Ltd
  • Person in charge
  • Laura Anderson (Manager)

Funding & Fees Guide for A & L Enablement Services (Care & Support) Ltd

  • Prices

  • Monday to Friday £23.35 per hour, £20.76 per 45 minutes and £15.57 per half hour
    Saturday and Sunday £25.95 per hour £23.35 per 45 minutes and £18.11 per half hour

  • Please contact to request further information
    Our Fees are reviewed and uplifted in April annually

A & L Enablement Services (Care & Support) Ltd Reviews (27)

Total of 27, showing 1-20
9.7

A & L Enablement Services (Care & Support) Ltd has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time A & L Enablement Services (Care & Support) Ltd has 27 reviews.

Overall Experience

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Review from N I (Friend of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working as a support worker at A & L Enablement Services (Care and Support) Limited was an incredibly fulfilling experience. The organization is committed to providing exceptional care, ensuring that both clients and employees feel valued and supported.
The management was highly supportive, always
encouraging growth through excellent training and career development opportunities. Their leadership fostered a positive and collaborative work environment, where employees felt appreciated and motivated. My colleagues were dedicated, kind, and always willing to help, creating a strong sense of teamwork.
I highly recommend A & L Enablement Services to anyone looking for a professional and supportive workplace in the care sector. I will always be grateful for the invaluable experience, skills, and relationships I gained during my time there.

Reply from A&L enablement Services (Care and support)ltd ., manager at A & L Enablement Services (Care & Support) Ltd

Thank you so much. It has been a pleasure seeing you grow in confidence and to see you progress in your chosen career. We wish you well in your future wherever it may take you.


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Review from R W (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided by A & L Enablement Services for my dad. Very helpful, supportive staff and very easy to communicate with the office so that we can update Dad's care as needed. Would definitely recommend this organisation to anyone looking for a small company that cares.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind review, it's good to hear that we are providing a good service to your Dad. Thank you for your recommendation it's greatly appreciated.


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Review from Richard D (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & L are always available to discuss my father's needs, both personal, social and medical. They are diligent in all that they do and their care standards are the highest available.
All of the staff have developed lasting relationships with my father and I am grateful for their kindness, honesty and
their professionalism.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your review. We always do our best to provide the services our customers need and it's lovely to know that we're getting it right for your dad.


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Review from Kath D (Wife of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband has now had to go into residential care. During his time with A & L carers, he was happy, relaxed, and had a good friendly relationship with them. As the dementia got worse they were very kind and caring towards him. They were also very kind and caring to me. I cannot recommend them
highly enough. So sad the time has come to say goodbye to them.

Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your kind words. It has been such a pleasure to care for him and to be able to build a relationship with you both. We wish you both all the best. You know where we are if you ever need us!


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Review from Josie C (Daughter-in-law of Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A&L Enablement provided care for my mother-in-law for just under three weeks before her death. All of the staff that visited her were absolutely marvellous - very kind, caring, respectful and professional. All visits and times were scheduled weekly so we knew when to expect them. Their tracking app
was very useful, keeping us informed of their visits while we were away from home. I would highly recommend A&L Enablement, a wonderful care team.

Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you so much, Josie. We hope you and the family are well.
She was a real character which made it such a privilege to look after her even for a short time. We appreciate your kind words.


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Review from Vicki W (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by this company was absolutely brilliant. They provided increased care for my mother-in-law as her general well-being deteriorated and her needs increased and were always caring and supportive towards her and us as family members. They were empathetic with our concerns and offered
solutions and additional support as required. Communication was key and they always phoned/emailed depending on the urgency of their concern and were always happy to discuss any issues. I would totally recommend them and have recommended them to others.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your generous review. We really enjoyed working with you to support your mum-in-Law and we miss seeing her. We are happy that the support we provided met her needs and supported you in your caring role. Thank you so much for your recommendations we really appreciate it.


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Review from Barry T (Grandson of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a poor experience with another provider A & L was recommended to me to provide the care and support required. I have nothing but praise for all of the staff from management through to the superb carers. Rota details were always prompt and any changes were emailed through if required so
we were always up to date with times and carer names. They also suggested improvements to help with the individual caring needs and carers would keep me up to date with any important issues. I cannot thank them enough.

Reply from , Director at A & L Enablement Services (Care & Support) Ltd

Thank you so much for taking the time to review our service. It is always a privilege to be invited into people's homes to provide support and we were happy to provide support to your aunt and yourself. We are really pleased that you were happy with the service and wish you well for the future


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Review from Stephanie L (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & L provided care for my Mum and Dad for six years. At first, it was Dad, and then when Mum needed care, they provided it for them both. I can highly recommend them as a care company. The carers are consistent, and the staff have worked there for many years. The care is a good standard, with staff
going above and beyond. The office respond to queries and were flexible if we needed to adjust the rota for a special event. Mum needs to move to a care home, and we are sad to say goodbye to the carers who we have got to know well.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your review. It was an absolute pleasure to help support both your Mum and Dad. We really hope Mum has settled into her new home well. She is missed.


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Review from Noreen Q (Daughter-in-law of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by the A & L Enablement team for around 6 months. I would highly recommend their care to anyone who needs support caring for a loved one. Their timekeeping and consistency of care never faltered. They took the time to get to know my father-in-law and his needs and did
their very best to support him with those needs. They always kept the family updated on any changes in his health and were very quick to let us know when they had concerns about his welfare. The whole team (management especially) were very proactive in their approach to his care, often taking the initiative and phoning for medical support if they felt it was needed and always if they could not get hold of a family member. If my father-in-law needed simple items like milk or bread etc. they very kindly got these items for him rather than wait for the family to. Thank you to the manager and your team for your professionalism. We would highly recommend you to anyone wanting excellent care.

Reply from A&L Enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your wonderful review. It was a pleasure to support your father-in-law and the family while we were needed. We try to ensure we are getting things right for our customers and we are so pleased this was your experience.


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Review from J Y (Son of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and admin at A&L Enablement Services were very professional and excellent to work with. They responded quickly to a changing care situation without fuss and were there to support me. They provided excellent care to my dad. Highly recommended.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your review. We are glad we were in a position to help for the time we were needed. Wishing you both all the best for the future.


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Review from A H (Wife of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have used the services of A & L Enablement Services (Care & Support) for his personal care for several years now. Over this time he has been treated with respect and kindness by all the carers he sees, even though on occasions he can be a little grumpy when he has an off day. The carers
try hard to maintain his dignity at all times whilst being friendly but professional. They also take the time to listen to and show an interest in what my husband has to say and have a laugh with him.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It is our absolute pleasure to provide support to your husband (even when he is grumpy).


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Review from T P (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & L is an extremely well-led service putting clients' needs first with outstanding compassion. All staff are professional, friendly and caring individuals. The service we receive is outstanding and caters for the needs of my mum empowering her to make decisions about the type of care received. Any
amendments to carers' schedules are dealt with in a timely manner. Nothing is too much trouble. It is the best care provider we have experienced and we are very grateful for the dedication and support aligned to a CQC rating of good. Many thanks to all.

Reply from A&L Enablement Services (Care and support)ltd ., Laura - Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It is an absolute pleasure to help support your Mum.


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Review from Mark B (Son of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service currently provided has been first class, with staff completing all tasks as requested within the time frame of their visit. Where ever additional support or help has been requested, these tasks have been taken on with ease.

Reply from A&L Enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your review. It's such a pleasure to provide care that meets people's needs and expectations.


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Review from John B (Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are consistently good and never let me down. They are very caring and efficient and always helpful towards myself and my wife. I would not be able to stay at home without them visiting me every day.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind review. It is always good to receive feedback and to know that our service is meeting your needs. It is our pleasure to continue to support you at home.


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Review from R T (Son of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A&L have looked after my Mum for the last 4 years. Almost without exception, their choice of the care staff employed has been brilliant, as has the management and office team. Even during the pandemic, there wasn't a single time where they didn't manage to get to see mum. I can't tell you how grateful
I am to every single one of them. Sadly Mum now requires care from a nursing home following a number of falls and a worsening state of dementia. I will miss all the girls - they made my mum laugh. She even received a trophy from them, "Best loo in Coventry 2021"! Priceless. Thanks again everyone.

Reply from A&L Enablement Services (Care & Support) Ltd, Manager at A & L Enablement Services (Care & Support) Ltd

It has been an absolute pleasure helping support your Mum. She is very much missed (as is her loo). Please keep us up to date with how she is getting on in her new home.


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Review from K A (Son of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A&L had been providing my mum with weekly support/domestic help which was greatly appreciated and gave my mum additional company. Unfortunately, my mum's dementia worsened dramatically whilst I was not around to help. A&L stepped up and, despite their own pressures on time, etc, provided a daily visit
to my mum to check that she was taking her medication correctly and that she was contented for the day. We have now moved to live-in care which A&L do not provide but they were able to recommend a carer agency which has been very good. All of the A&L staff members who provided support to my mum were really caring and helpful to her. Thank you so much for all your support.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your wonderful review. We are so please we were able to help support your mum, and that she benefited from the service. We are pleased to hear things are going well with the live-in care and that this is the right option for your mum and your family.


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Review from Tina B (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff and carers at A&L have been absolutely wonderful, caring for my 75-year-old Mum who has mid-stage dementia, for 2 years until she has now moved into a care home. The carers are all so cheerful and happy and really brightened up Mum's day. The managers have been extremely helpful and
flexible and able to adapt and adjust Mum's caring needs as they changed. I very highly recommend A&L! Thank you A&L.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review, Tina, it’s been a pleasure to support your mum and also great to know she is happy and settled in her new home.


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Review from Ann P (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first used A & L to help Mum, and as her need increased, they gave her more support. Always found them all to be excellent in both care and communication. Sadly Mum passed away in April 2020.
When Dad then needed some extra help in late 2021, we had no hesitation in contacting A & L, who once again
were marvellous. Dad always enjoyed a bit of banter with the staff, and they were all very professional, caring and kind just as you would want. The staff are obviously treated well by the company as the same carers came to Dad as had come to Mum some 18 months earlier, which I know is not the case with a lot of other employers. So I would most certainly recommend A & L to anyone needing care at home.

Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your lovely review. It is our privilege to support people at home, and reviews like this, let us know that what we do is valued and worthwhile.


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Review from K B (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially chose A & L as Mum only needed a medication visit and their pricing structure meant we didn’t need to pay for more time than necessary. However, as her needs increased we are so glad that we chose them as their care and support have been brilliant. They have always communicated any concerns
and have made extra or longer visits at very short notice whenever they or I felt it was necessary. They also made practical suggestions as to how we could help Mum at home, and knowing that they obviously cared so much gave me peace of mind as I live some distance away. If A & L ran a care home we would have chosen that for Mum with no hesitation! Thank you to you all.

Reply from A&L enablement Services (Care and Support) Ltd, Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It was a pleasure and privilege to help support your Mum at home. We do miss her.


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Review from S H (Next of Kin) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A&L Enablement carers have been supporting my friend for around a year and we are delighted with the service. The staff are kind, caring, and considerate. Communication is very good - carers ring me with appropriate queries. My queries to them are replied to promptly. I would not hesitate to recommend
A&L to others.

Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind review. It was our pleasure to provide support.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for A & L Enablement Services (Care & Support) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for A & L Enablement Services (Care & Support) Ltd is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & L Enablement Services (Care & Support) Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Laura

Laura Anderson

Job Title: Registered Manager

Joined: 2011

Hi, I'm Laura, Registered Manager at A&L. I have been with A&L full time since June 2011 and have been the registered manager since 2020.


I hold a level 5 qualification in Management of health and social care and have undertaken specific training in first aid, medication management, moving and handling and training the trainer


I am passionate about customer care and enabling customers to live their lives, their way safely and happily at home. I am extremely proud of the quality of care and support we at A&L provide to our customers.


Jan

Jan Malosti

Job Title: Director/responsible individual

Joined: 2010

Hello, I'm Jan and I've been with A&L Enablement Services since August 2010.


I qualified as a social worker in 1987, although I no longer practice, and have worked in Adult Social Care since 1975 in a variety of roles from admin to senior management for Coventry City Council, I 'retired' in March 2010.


I have undertaken specific training in dementia, end of life care, equality and diversity and medication management as well as the mandatory training we undertake annually.


I am passionate about providing, high quality, individualised care and support to people and believe that is what we do here at A&L.


My daughter, Laura, has taken over as manager and I am looking towards retirement in the next two years knowing that the company is in extremely safe hands.


Joanie

Joanie Hanna

Job Title: Care Manager

Joined: 2013

I am Joanie, I have been with A&L for 12 years going from a support worker to now being the Care manager. I am really proud of the work we do and to be part of this fantastic team.


Ashleigh

Ashleigh Smith

Job Title: Care Coordinator

Joined: 2017

Hi, I'm Ashleigh. I am a care coordinator here at A&L. I have been with the company since 2017 and am passionate about the care and support we provide to our customers.


I have my Level 3 diploma in health and social care and am just starting my level 4.


Frequently Asked Questions about A & L Enablement Services (Care & Support) Ltd

What Type of Services does A & L Enablement Services (Care & Support) Ltd offer?

A & L Enablement Services (Care & Support) Ltd offers Home Care.

How many Carers does A & L Enablement Services (Care & Support) Ltd employ?

A & L Enablement Services (Care & Support) Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A & L Enablement Services (Care & Support) Ltd to verify any information. View our terms and conditions. A & L Enablement Services (Care & Support) Ltd has a Platinum Service – more info.