A & L Enablement Services (Care & Support) Ltd

Unit 20 West Park, 211 Torrington Avenue, Coventry CV4 9AP
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9.7 27 Reviews
  • A & L Enablement Services (Care & Support) Ltd, Coventry
The agency is a small, family run organisation, which has been operating for over 10 years in Coventry and surrounding areas.

The team are committed to providing high quality, individualised care and support that puts customers at the centre of their service.

The agency is committed to providing bespoke care packages, tailored to meet individuals needs and wishes, using small groups of suitably trained staff to deliver services.

The agency works in partnership with other organisations/individuals involved in their customers care, to support the best possible outcomes for each individual.

The agency operates a secure call planning, logging and recording system, which can be accessed by funders and family members (subject to suitable permissions).

As an Employer, the agency is committed to providing quality employment and training, and pays the ‘real living wage’ or above as well as travel between calls and mileage payments. Employees are supported and encouraged to gain nationally recognised qualifications.

Show A & L Enablement Services (Care & Support) Ltd on the Map

Care Provided by A & L Enablement Services (Care & Support) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • A & L Enablement Services (Care & Support) Ltd
  • Person in charge
  • Laura Anderson (Manager)

Funding & Fees Guide for A & L Enablement Services (Care & Support) Ltd

  • Prices

  • Monday to Friday £23.35 per hour, £20.76 per 45 minutes and £15.57 per half hour
    Saturday and Sunday £25.95 per hour £23.35 per 45 minutes and £18.11 per half hour

  • Please contact to request further information
    Our Fees are reviewed and uplifted in April annually

A & L Enablement Services (Care & Support) Ltd Reviews (27)

Total of 27, showing 21-27
9.7

A & L Enablement Services (Care & Support) Ltd has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time A & L Enablement Services (Care & Support) Ltd has 27 reviews.

Overall Experience

  • 27
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Date Published

27
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7
20

Review from D B (Client) assisted by family/friend published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Alerted my family when I had a fall. Accommodated extra care as necessary.

Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you for your review, it’s our absolute pleasure to support you.


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Value for Money

Review from H P (Client) assisted by family/friend published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided is excellent. There is a true partnership between you as the care provider and service user. Opinions, views, and feedback is taken on board and acted upon. As a service user, the client feels valued and respected. A robust relationship has been formed since your support
has been provided in 2018. We continue to recommend A&L as an excellent care provider, as the best in Coventry.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It has been our pleasure and privilege to help support you and your family over the past few years and look forward to the continuation of this relationship.


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Review from M P (Daughter of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always respectful and caring. They notify me if they have concerns. Management are easy to contact and show empathy at all times. They go the extra mile at all times.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It is lovely to know we are having a positive impact and look forward to continuing to do so in the future.


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Review from Penny D (Daughter of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very kind and caring and treated mum with respect and dignity. They offered suggestions for improvements eg easy meals and gave feedback regularly on the daily visits. The service was very flexible in terms of length of visit eg staying on if deemed necessary to finish the visit/task.
The app used to record the daily visits was very easy to use and gave an instant update.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for the lovely review, Penny. It was our pleasure and privilege to be able to help with your Mum's care.


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Review from Tracy S (Daughter of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used the sitter service for a short time before Dad had to go into care. The help, support, and care shown was outstanding. Not only for Dad but towards me and Mum.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind words. We hope all is well with you, your Mum and Dad.


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Review from Stuart J (Husband of Client) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring for my wife in the early stages of early-onset Alzheimer's, I require two main qualities from a caring agency - reliability, and continuity. Prior to A & L, I found it very difficult to find both in any agency. I have been with A & L now for eight years and have found both in abundance both in
the staff and the company. The fact that the company retains staff over such a period says a lot about them as an employer but it has to be reassuring for my wife as her condition deteriorated to be surrounded by familiar faces and in a routine she understands. The quality of care and interaction is excellent.

Reply from Laura Anderson, Registered Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your generous review. It is a privilege and a pleasure to support you both and to be part of your lives.


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Review from Brenda H (Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & L are a brilliant care agency led by the owner and her manager daughter. They have a wonderful caring staff who go way and beyond to help. I would thoroughly recommend them having been with them for some years before being taken into hospital in February 2021 and now decided to remain in the residential
home. I have one regret and that is not knowing about A & L earlier.

Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you Brenda for your review. It was a privilage to be able to support you whilst you were at home and you are missed by all.


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Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for A & L Enablement Services (Care & Support) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for A & L Enablement Services (Care & Support) Ltd is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & L Enablement Services (Care & Support) Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Laura

Laura Anderson

Job Title: Registered Manager

Joined: 2011

Hi, I'm Laura, Registered Manager at A&L. I have been with A&L full time since June 2011 and have been the registered manager since 2020.


I hold a level 5 qualification in Management of health and social care and have undertaken specific training in first aid, medication management, moving and handling and training the trainer


I am passionate about customer care and enabling customers to live their lives, their way safely and happily at home. I am extremely proud of the quality of care and support we at A&L provide to our customers.


Jan

Jan Malosti

Job Title: Director/responsible individual

Joined: 2010

Hello, I'm Jan and I've been with A&L Enablement Services since August 2010.


I qualified as a social worker in 1987, although I no longer practice, and have worked in Adult Social Care since 1975 in a variety of roles from admin to senior management for Coventry City Council, I 'retired' in March 2010.


I have undertaken specific training in dementia, end of life care, equality and diversity and medication management as well as the mandatory training we undertake annually.


I am passionate about providing, high quality, individualised care and support to people and believe that is what we do here at A&L.


My daughter, Laura, has taken over as manager and I am looking towards retirement in the next two years knowing that the company is in extremely safe hands.


Joanie

Joanie Hanna

Job Title: Care Manager

Joined: 2013

I am Joanie, I have been with A&L for 12 years going from a support worker to now being the Care manager. I am really proud of the work we do and to be part of this fantastic team.


Ashleigh

Ashleigh Smith

Job Title: Care Coordinator

Joined: 2017

Hi, I'm Ashleigh. I am a care coordinator here at A&L. I have been with the company since 2017 and am passionate about the care and support we provide to our customers.


I have my Level 3 diploma in health and social care and am just starting my level 4.


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