Caremark Harlow & Epping Forest

Office 2-3, Circle line House, No 8, East Road, Harlow CM20 2BJ
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8.9 19 Reviews
  • Caremark Harlow & Epping Forest, Harlow
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Care Provided by Caremark Harlow & Epping Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kovida Dahanayake (Managing Director)

Funding & Fees Guide for Caremark Harlow & Epping Forest

  • Prices

  • Starts from £21.50 . personal care , Medication management , Companionship care.

  • Please call for the rates.
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Caremark Harlow & Epping Forest Reviews (19)

8.9

Caremark Harlow & Epping Forest has a Review Score of 8.9 (8.948) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Harlow & Epping Forest has 19 reviews.

Overall Experience

  • 10
  • 7
  • 2
  • 0
  • 0

Date Published

19
1
5
5
14

Review from Debbie S (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care we have received for my elderly mother.
My mum has Alzheimer's Dementia and can be quite tricky.
Caremark really take notice of our requests, these include as much as possible providing the same carer, visiting times and still enabling my mum to have as much independence
as possible.
The carers are very kind, help my mum with tasks around the house and along with being very caring have a lot of patience.
Would highly recommend Caremark Harlow & Epping Forest.

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Review from Donna C (Daughter of Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Caremark carers are professional, kind, punctual, polite and work to a very high standard.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with Caremark (Harlow and Epping Forest) carers has been exceptional. Our team takes great pride in delivering professional, kind, and punctual care to all of our clients. We truly value your feedback and are grateful for the opportunity to serve you.


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Review from Peter A (Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers have been helpful and they soon know my routine, they are always polite and friendly. Now and again a carer hasn't washed up my evening meal plate or picked up litter. Generally this is a rare occasion.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with Caremark carers has been exceptional. Our team takes great pride in delivering professional, kind, and punctual care to all of our clients. We truly value your feedback and are grateful for the opportunity to serve you.


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Review from Valerie O (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant, helpful, and nice to have a little chat.

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Review from Loraine B (Daughter of Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff polite and friendly and give time to sit and chat with Mum and me. When I call to cancel a visit, staff are curious and obliging with my requests.
Overall, Mum's care is working well and having not been informed of any issues during the visits. I am confident that all is working positively.

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Review from Michelle P (Granddaughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident that my grandmother is safe and cared for by the carers that visit her. We have been lucky as a family to have a care agency support my grandmother that are accommodating and work in unison with the families as best as possible.
Timings are sometimes too close together, for example,
lunch visit between 12.30 and 1.30 pm and tea visit between 3.30 and 4.30 pm, however, we can appreciate the pressures on the carers currently, with increased clientele and changes in members of staff.
The carers treat my nan as a person and create an uplifting environment when with her. I am thankful to the efforts and continued provision of care that has been provided throughout Covid-19.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the lovely feedback. We aim to give outstanding care to all our clients with their preferred visits times as much as possible.


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Review from Paul C (Client) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is brilliant. The caregivers and others are superb. Unlike the prior caregivers I had, I look forward to them arriving. They are genuinely interested in me and my goals. They are diligent in caring for me.
I couldn't imagine a better group of people and I am sure their training ensures all
of their employees are good. I have met the managing director and he leads by example.
Caremark is super.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the positive feedback. We look forward to working with you.


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Review from Steve G (Son-in-law of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Caremark (Harlow & Epping Forest) in November 2020, after my father-in-law returned home from a period in hospital. From the very first contact I had with Caremark, I was at ease and felt the care required would be delivered with the utmost care and professionalism and this turned
out to be the case. Every member of staff we have met or been in contact with have been brilliant and my father-in-law's care has been second to none. I would have no hesitation in recommending Caremark to anyone requiring a care provider.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the lovely comments. Here at Caremark (Harlow and Epping Forest), we strive to deliver the very best care for our clients at all times.


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Review from G D (Husband of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark came on the scene at a critical time in my wife's final treatment. That is to say, the last few months of her life when she and, in fact, the family, were becoming more and more dependent on professional help to keep her comfortable and allow some semblance of normal life to be achieved by
all. Her carers quickly established a rapport with her and us and laughter and smiles became the order of the day in what after all, can rightly be described as much of the time, very trying circumstances. For a month or two our carers became a valued and necessary part of our home and this continued right up to my wife's passing, which was handled with the utmost support and sympathy.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the lovely feedback, we are very passionate about what we do every day, caring for our clients. Clearly your wife touched a soft spot in our wonderful carers' hearts and many more to care in such a professional way.


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Review from Brian H (Son of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided for our mother is very good. The carers always speak to her very nicely - like she is one of their own family. They seem to like her (perhaps she does not give them much trouble) and Mum likes them; it gives her company.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the feedback, at Caremark Harlow we strive to deliver the best care without limitations.


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Review from D W (Son of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mum receives are excellent. The staff and management are very caring, going above and beyond with personal and professional support. Lockdown 1 and 2 have been testing times for everyone and all the staff have been excellent and continue to ensure my mum is well looked after.
I can highly recommend Caremark and all the staff to anyone who is looking for a care company to meet their care needs.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the feedback, at Caremark Harlow we strive to deliver the best care without limitations.


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Review from Jeanette W (Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this company. I find the staff very caring and they treat me with dignity and respect. They are also happy to chat with me and make me feel special. They are also very accommodating when needed, for example, rearranging times etc.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for the kind response. We really enjoy looking after our clients well.


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Review from Christine P (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a client of Caremark for over two years now and I can honestly say that the care and support that she receives is excellent. The carers are all kind, considerate and very caring which is so reassuring for me as I do not live locally and have been unable to visit her for a while because
of the current lockdown. I would not hesitate to recommend Caremark to any of my friends or family.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for your kind appreciation. We take pride in the way we support our clients to be happy and healthy.


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Review from Jacqueline K (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having had this service in place for just a month. The care staff I had interaction with appeared polite at the early stages of getting to know the service user. However, they each in their own way assisted to support the service user in a sympathetic nature.

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Review from Louise V (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Harlow and Epping Forest came to my mum some time ago - we were very dubious about having a care company in as we’d never needed it. The management and team made us feel very relaxed and made us feel important, not just a number. The care and support they give is absolutely fantastic, not only
to my mum but to me too as a carer. There is always someone at the end of the phone and each and every one of them bend over backwards to make life as easy and pleasant as they possibly can.

Reply from Kovida Dahanayake, Managing Director at Caremark Harlow & Epping Forest

Thank you for lovely review. We are delighted to hear your feedback, as a company, we always thrive to provide outstanding care for our clients and their families in difficult times.


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Review from R B (Son of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caremark has provided an adequate service in accordance with their contract.
The standard of carer ranged from trainee to experienced and was therefore mixed. However overall they were pleasant and considerate.
Management has been generally helpful throughout.

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Review from Joanne B (Daughter of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum likes all of the carers, often commenting on their kindness. She has one main carer, with whom she has developed a very good relationship. Having the same person visit most days has really helped Mum. I have found the office staff and those who conduct reviews friendly and knowledgeable. It is reassuring
that the manager is both efficient and responsive, as well as knowledgeable about Mum's condition.

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Review from Lorraine S (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer I have is very good, always on time, always turns up. Very nice lady.

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Review from David B (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with everything and everything is fine. The carer comes in the morning as arranged.
The carers sit with me and chat with me. They look after me well.

Reply from Kovida Dahanayake at Caremark Harlow & Epping Forest

Thanks for your feedback.


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Current Review Score: 8.9 (8.948)

Overview of Review Score

The Review Score of 8.9 (8.948) out of 10 for Caremark Harlow & Epping Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.448 for Caremark Harlow & Epping Forest is calculated as follows: ( (14 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.448

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harlow & Epping Forest is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Caremark Harlow & Epping Forest

What Type of Services does Caremark Harlow & Epping Forest offer?

Caremark Harlow & Epping Forest offers Home Care.

How many Carers does Caremark Harlow & Epping Forest employ?

Caremark Harlow & Epping Forest employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Harlow & Epping Forest to verify any information. View our terms and conditions. Caremark Harlow & Epping Forest has a Basic Service – more info.