Age UK Wakefield District - Home Support Services Reviews (1)
Age UK Wakefield District - Home Support Services has a Review Score of 3.7 (3.667) out of 10, based on 1 reviews in the last 2 years. Over all time Age UK Wakefield District - Home Support Services has 1 review.
Review from R P (Daughter of Client) published on 10 March 2025
Submitted via Website •
Report
Overall Experience
3.0 out of 5
There was good and bad
The team that does the support work are amazing; most of the carers did their job well, and they were all friendly and supportive. My mum thought highly of most of them.
The admin is shocking!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 3.7 (3.667) out of 10 for Age UK Wakefield District - Home Support Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.667 for Age UK Wakefield District - Home Support Services is calculated as follows: ( (1 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 6 Ratings = 3.667
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Age UK Wakefield District - Home Support Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
