The AICS Group

Podium Space Limited, Ealing Cross, 85 Uxbridge Road, London W5 5TH
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9.4 6 Reviews
  • The AICS Group, London
The AICS Group: Bespoke Care and Rehabilitation Across England

The AICS Group delivers high-quality, personalised care and support nationwide, proudly serving both adults and children for over 14 years. Their primary goal is to empower clients to live independently in their own homes with dignity and control, regardless of the complexity of their needs. They specialise in acquired brain injuries, spinal injuries, mental health, learning disabilities, and complex care, ensuring that every care package is tailored to the individual.

Their services range from short visits to fully customised live-in care, offering support in homes, residential settings, and rehabilitation facilities. They work alongside a dedicated team of clinicians and specialised therapists to ensure every aspect of care and rehabilitation aligns precisely with each client’s goals and needs.

The AICS Group carefully selects and trains the team of Rehabilitation and Support Workers to the highest standards. A holistic approach, combined with ongoing supervision, ensures that all care provided is of exceptional quality and adapts to the evolving needs of clients and their families. Whether it’s companionship, personal care, or specialised rehabilitation, the highly skilled carers are committed to making a positive difference.

Their dedication to providing the very best care has positioned The AICS Group as a trusted provider of comprehensive, nationwide support, helping clients achieve independence, improved well-being, and a fulfilling life.

Care Provided by The AICS Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • AICS (Acquired Injury Care & Support) Ltd
  • Person in charge
  • Sharon Osborne (Managing Director)

Funding & Fees Guide for The AICS Group

  • Prices
  • Fees are available on request, which cover day shifts, sleep-ins and waking nights.


    Contact us via our contact details as listed on the Homecare site.


    We provide bespoke packages based on client need.


9.4

The AICS Group has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time The AICS Group has 6 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My wife receives care from The AICS Group, and we couldn't be more pleased. After trying several providers, The AICS Group has proven to be far superior. They genuinely listen to our needs and tailor their services perfectly. The carers are professional, compassionate, and truly amazing. Their dedication
has been a godsend, significantly improving my wife's quality of life. The consistent and high-quality support they provide is unmatched. We highly recommend The AICS Group for anyone seeking reliable and exceptional care.

Reply from Charul Midha, Recruitment Coordinator at The AICS Group

Thank you so much for your kind words and motivation!


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Overall Experience  Overall Experience 5.0 out of 5

I am happy with the phone and emails that I had received. There was regular updates and communication timeline was smooth. I wanted a good relationship with the care agency being provided to my family member and I can state that I have.

Reply from Grace Faure-Bryan, External Consultant at The AICS Group

Thank you for your feedback, your time is truly appreciated. At The AICS Group, we aim to provide the best service possible through clear and efficient communication, ensuring that we listen to and respond to all requests. Our aim is to keep communication channels open for all parties involved. We are delighted that we have established a good relationship with you and your family member and we aim to build on this now and in the future.


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Overall Experience  Overall Experience 5.0 out of 5

I have been using The AICS Group for three and a half years and one person has been my package manager and given me good people to help me. They told me I’ll never walk again and now I’m jumping and dancing and always happy.
AICS is A+ the best company

Reply from Grace Faure-Bryan, External Consultant at The AICS Group

Thank you for your feedback. We are delighted that you are happy with the service we provide. At The AICS Group, we do our best to match and allocate package managers and rehabilitation support workers to our service users, to provide consistency and support to meet individual needs. You have exceeded your original rehabilitation goals, well done and we will continue to work with you towards achieving your new goals in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Across May, I have been really happy with the care The AICS Group has provided me. All the staff has really supported me with life experiences. I love cooking and going to the gym and without the support workers and management team I would not be able to achieve my goals. Everyone I have met through
the company has been caring, helpful and lovely. I have been working with them for nearly 2 years and I really enjoy the service provided. All round, excellent.

Reply from Grace Faure-Bryan, External Consultant at The AICS Group

Thank you so much for your feedback. We are delighted to know that you are happy with the rehabilitative support that our rehab support workers provide. It is good to know that you are able to enjoy your hobbies and work towards your personal goals, with the support of our rehab support workers. At The AICS Group, we aim to provide care and support of the highest standard for our clients and are so pleased to hear of your positive experiences.


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Overall Experience  Overall Experience 5.0 out of 5

The AICS support workers are caring, friendly and very supportive.
I really like my support workers.
The management team are good, and communication is great.
The staff are well trained and professional.

Reply from Grace Faure-Bryan, External Consultant at The AICS Group

Thank you for your positive feedback. We want to ensure that our support workers and management team are well-trained, communicative and supportive. We are always working towards meeting your needs.


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Overall Experience  Overall Experience 5.0 out of 5

My review for the whole of 2022.
The staff are caring, friendly and very supportive.
The management team are great and, again, incredibly supportive and efficient.
Excellent communication.
Staff are trained really well and are professional.

Reply from Charul Midha, Recruitment Coordinator at The AICS Group

Thank you so much!
Appreciate the kind words, we endeavour to serve all clients with empathy and dignity, at the same time creating bespoke packages to suit their requirements.


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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for The AICS Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for The AICS Group is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The AICS Group is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The AICS Group

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Meet the Team (5)

Sharon

Sharon Osborne

Job Title: Managing Director

Joined: 2020

Sharon has worked in early years for 40 years, with 28 years as an Operational Manager in early years in the voluntary sector, private sector, and social care.


Previously, she was elected as chair to a board of trustees, for a charity, and for a Local Authority Community Centre. She is also a qualified Counsellor.


Sharon has been appointed as the Managing Director for The AICS Group and is passionate about not only learning from others but providing professional services that support people with brain injury that promotes independence and community access.


In her free time, she enjoys spending time with her family, friends, and her dogs. She loves the outdoors and visiting places of interest.


Ria

Ria Kaur

Job Title: Service Manager

Joined: 2016

In the last 3 years, Ria has been appointed as the Service Manager, and recently the Registered Service Manager at The AICS Group which specialises in traumatic brain injury, and complex needs.


As the Registered Manager Ria is a healthcare professional that manages staff providing services to service users. Her primary responsibility is to oversee the operation of the agency and the care and safeguarding of service users.


She enjoys meeting new people, hearing new perspectives, and adapting to new learnings. Her favourite quote is “Mental strength is not just hoping that nothing ever goes wrong. It is believing that we have the capacity to handle it if it does.”? Brianna Wiest, The Mountain Is You


Ria takes pleasure in reading psychology books and understanding human behaviour. She also enjoys hiking and being near oceans.


Chris

Chris Asumadu

Job Title: Operational Financial Manager

Joined: 2018

In 2018, Chris began his career at The AICS Group to bring organisation and control to the finances of the then-embryonic company.


Though pressurised, he has found it a more fulfilling role where he can take pride in his team, peers, and work.


His previous career involved working in the not-for-profit sector, but Chris has found that working specifically for, The AICS Group, a private limited company, gives him greater focus with clear uncomplicated objectives. His empathy for the acquired brain injury extends to learning to lead with his left hand to stimulate the right side of his brain (his more creative side).


Fun Fact: He does Pilates every morning with the hope of improving his golf swing. Alas, Chris is a perpetual optimist in this regard.


Raman

Raman Johal

Job Title: Quality Assurance Manager and Safeguarding Lead

Joined: 2021

Raman is currently working as a Senior Manager at The AICS Group in the role of Quality Assurance Manager and manages the Recruitment, Compliance and Training departments.


She has worked with vulnerable people for 20 years in a range of different settings. She has completed a Law degree at university but decided not to practice. Her passion lies in supporting people to make a significant difference in their lives. Raman’s started with supporting homeless people in emergency accommodation, facilitating housing needs, benefits, move-on accommodation and general life skills. She later managed a project working with vulnerable children at risk of exclusion from school, this was challenging at the best of times but taught her skills that enhance her knowledge and practice.


Raman has also managed a safehouse working with victims of Human Trafficking which again highlighted the vulnerability of some of the people the social care sector works with.


Raman is a qualified teacher and has taught ESOL, English Literacy, Numeracy, and ICT to adults for 16+ years.


Raman enjoys travelling the globe and exploring new places. She loves to read to enhance her knowledge and her favourite films are those based on true stories.


Grace

Grace Faure-Bryan

Job Title: External Consultant

Joined: 2021

Grace is currently working as an External Consultant at The AICS Group, which she enjoys immensely.


She has worked in education for forty-plus years, teaching children and adults. She also has managerial experience: running her own educational consultancy, as Program Chair at a university and currently as an executive board member for a charity. She has recently transferred her skills to the personal and social care sector and works in a consultancy role as part of a senior management team. Personal growth and development are important for her!


Grace enjoys contributing to making a difference in the lives of others - which is reflected in her voluntary work with widows and young women. She enjoys the outdoors, particularly new cultures, and countries and in her spare time, she travels extensively. She is becoming a keen cyclist and preparing for a charity cycling event. When she can, she enjoys writing poetry and playing her guitar.


Frequently Asked Questions about The AICS Group

What Type of Services does The AICS Group offer?

The AICS Group offers Home Care.

How many Carers does The AICS Group employ?

The AICS Group employs 80 carers.