Alina Homecare Lancing

Modern Moulds Business Centre, 2-3 Commerce Way, Lancing BN15 8TA
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9.9 35 Reviews
  • Alina Homecare Lancing, Lancing
Alina Homecare Lancing is a high-quality home care agency that helps people to remain living independently at home for as long as possible.

Person-centred care services are offered to provide flexibility for clients. Services include general home care, live-in care, disability and complex care. Respite care is also available for those who require a break.

The care professionals cover Aldrington, Broadwater, East Worthing, Findon Valley, Fishersgate, Goring-by-Sea, Hove, Lancing, Mile Oak, Offington, Patcham, Portslade, Seven Dials, Shoreham-by-Sea, Sompting, Southwick, Steyning, West Hove, Withdean & Worthing.

Staff are selected that have the best possible care experience, and they are then DBS and reference checked before undertaking extensive training.

Staff treat individuals with respect and dignity at all times.

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Care Provided by Alina Homecare Lancing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ian Day (Registered Manager)

Funding & Fees Guide for Alina Homecare Lancing

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Lancing Reviews (35)

Total of 35, showing 1-20
9.9

Alina Homecare Lancing has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Lancing has 35 reviews.

Overall Experience

  • 33
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Date Published

35
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24

Review from Laura S (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very pleased with the service. All the carers were very kind and helpful and prompt on time keeping, the carers cooked lunch, made sandwich for tea time, took all rubbish out, washed up and dried up and sat and chatted with mum.

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Review from A L (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Alina since April 2023, we have found the staff very accommodating and caring, some of them going the extra mile to make my husband's illness more bearable. They have been punctual, always presented well and cheerful and give him time to be able to ask for anything. He has no problem understanding
them either. The only comment would be he would like to get up earlier but has a time slot of 8:40 because of requiring two carers.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your lovely review. Our carers really enjoy visiting you and your husband, and we are so pleased that you are both happy with the care we provide.


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Review from Peter S (Husband of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a hospital appointment and required cover to look after my wife. Within about half an hour of me phoning my request to the Lancing office, I had a reply letting me know it was all covered for the hours requested.
On the day, the carer arrived on time and I was able to go knowing my wife would
be well looked after as it was a young lady well known to my wife.
On my return, all had gone well and my wife was in good spirits.
I was most happy with the service we had received.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your lovely review, Peter. We are very happy we have been able to help you with your hospital appointment on this occasion and also with your wife's ongoing care and we would, of course, be happy to do so again should a similar situation happen in the future.


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Review from Colin F (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been amazing, nothing has been too much for them to sort, we have had to change things at short notice, and add things, which have been sorted with no fuss, the whole team have taken to my mum, and the rapport between them all is lovely to witness. I am so grateful for the way Mum has been
cared for, the team are all friendly and have been supportive for the family as well.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your lovely review and kind words.


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Review from Liz E (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself very lucky to have found Alina Homecare. My dad was very reticent about the idea of care and so it was important for me to find people he'd feel happy and relaxed with (especially as he has some very personal care needs). The carers, manager and admin team have done everything they can
to make life easier for us. Following our initial phone call, the Team Manager came to Dad's house to meet us and to tell us all about Alina. I could tell he was really listening to Dad and me and genuinely wanting to create the best care plan he could for meeting Dad's needs and wishes. Then the Senior Care Supervisor came to explain to us how the team would be putting the care plan into practice. The Alina Lancing Team are a highly professional and caring team of people. They're committed to treating clients and loved ones with respect, empathy and patience. I can absolutely recommend them to anyone needing care!

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your lovely review. It's been a pleasure for myself and our team to get to know your Dad and support him at home, and it's really pleasing to hear that you are happy with the care we have provided.


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Review from M H (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken ill last year and was very poorly for a couple of months. I stayed with her until she was on the road to recovery but then needed to return to my own home. Alina Homecare was recommended to me by a friend and they have made it possible for me to live my own life confident that Mum has
someone competent and caring keeping an eye on her. Mum is a very independent lady but she looks forward to their visits and is happy to have the carers in her home.
Alina Homecare has been willing to change the level of care as needs have changed and I am so glad we found them.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your kind words and lovely review of our service. I have passed your comments on to your mum's regular carers. We are very pleased to hear you and your mum are so happy, and we hope that this will continue for a long time to come.


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Review from Susan M (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (94), and another elderly lady (97) living with my mother, had been receiving increasing amounts of home care over the last 4+ years until recently when they both moved into residential care. From the very first conversation with Alina Homecare I was confident that their excellent reviews
were justified. Staff were very caring yet professional, both to mother and myself. It was easy to contact and communicate with Alina Homecare and they made every effort to provide additional hours as needs increased. There were many tears all round when my mother needed additional care that could not be provided at home. I would thoroughly recommend Alina Homecare. Many thanks to everyone.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your heart warming review. We are so pleased to hear your kind words. They will both be missed and we would like to wish them all the best in their new homes.


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Review from Jim B (Son of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have used Alina Homecare Lancing for several years. When my mother (my dad's main carer) went into hospital on Boxing Day because of a fractured hip, we had to increase the homecare for my father substantially. My mum is now recovering from the hip operation at home and so they have Alina
Homecare come in four times a day to do everything from personal care to preparing meals and administering medication. Alina are always professional and kind and willing to fit in with my parents' schedule of hospital visits, my dad's dialysis days, and even my brother's wedding for which they have gone beyond the call of duty. I recommend Alina Homecare Lancing without any hesitation, every one of their carers has been fantastic.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you for your lovely review and compliments, we are so pleased to hear this and are happy that we've been able to help more while your mother has been recovering.


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Review from Caroline L (Niece of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team provide an amazing service for my elderly aunt. I feel confident and reassured that my aunt is extremely well looked after and all her needs attended to. My aunt is always happy and finds her carers warm, friendly and kind. The manager and the team are very approachable and
nothing is too much trouble. They use the online system to log details of their visits and have allowed me access to this which is so helpful. I would totally recommend them to anyone looking for extra help with loved ones. I know that my aunt is given all her medications appropriately and that any new health issues are reported to me immediately which is very comforting as I am unable to visit my aunt as often as I would like. Her home is always clean and her clothes and appearance neat and tidy thanks to their diligence. We are very lucky to have them in my aunt's daily life.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your really lovely review. All our staff enjoy visiting your lovely aunt and will be delighted to hear your compliments about them and the care they provide.


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Review from S G (Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Alina Homecare to be a well-managed care company with cheerful and caring staff. Having looked after my mother for over ten years I had no hesitation in employing them for myself when I needed extra support over five years ago. Needless to say, I continue to be impressed with their services
and would not hesitate to recommend them.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your kind review, we are very pleased that you are happy with the care provided.


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Review from Graham W (Son of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service provided by Alina Care. The management are excellent and happily facilitate any late changes to requirements if they can. I have met some of the carers personally and they are all very personable and professional. Their involvement with my mother has been
a source of great comfort and relief to me, and she enjoys their visits too.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you for your kind review. All our carers enjoy visiting your mum and we hope we can continue to provide a high level of support for a long time to come.


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Review from Blake L (Son of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Lancing has been really efficient in managing the service for my elderly father, and the staff are extremely caring and professional. The field coordinator is very accessible, and it is easy to make changes. I would definitely recommend this company for home care.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you for your kind review. Our carers have loved meeting your dad and your mum; they're a really lovely couple, and we're very happy that both they and you have been pleased with our service.


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Review from Valerie L (Wife of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am deeply impressed by the warm, friendly and professional approach of all the staff members who have helped me and my husband with his mixed dementia. They offer help whether for a few hours or full time with equal commitment and relational response. They treat their clients with dignity, knowledge,
warmth and humour.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you for your lovely review. We are so happy that your husband is back home with you, and we hope to be able to continue to support you both for a long time to come.


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Review from Nadir M (Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a service user that receives live-in care. My first initial assessment with Alina Homecare was great, I was made to feel comfortable expressing myself as the lady that assessed me made me feel at ease and made me feel she understood me. We had laughs as well as times I felt uncomfortable explaining
what I will need, I was reassured that my needs were going to be met and so far they have. My field care supervisor has been so understanding and supportive so much so that she makes sure I am allocated to a carer that is best suited for my needs. She also has gone above and beyond to make sure those needs are met. Thank you to all of those at Alina Homecare Lancing!

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your kind review. We hope that we can continue to support you to the same high level, and keep having a laugh with you at the same time.


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Review from D H (Client) assisted by family/friend published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a very thorough, caring process when attending me.
They ask what I would like and listen to my requests/needs.
They leave my home tidy and ensure I'm happy before they leave. They reassure me while I'm transferred via hoist and make me comfortable in my recliner or bed always.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your lovely review, and I hope we continue to provide such a pleasing service.


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Review from M H (Son of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from Alina. Everything about them is great from management to the frontline carers. The quality of care to Dad in his last few weeks was special and the subsequent care of my Mum is frankly amazing. Seeing as I live so far from home, it's very reassuring to know she is being well cared
for.

Reply from Ian Day, Branch Manager at Alina Homecare Lancing

Thank you for taking the time to leave us a review. We are delighted to hear that we have been able to help support your parents and also to provide you with reassurance.


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Review from Laura (Daughter-in-law of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Alina staff and carers enough. They stepped up when we needed care for my mother in law after a fall, just before a holiday and got a care package in place in less than a day! What was initially was going to be a temporary arrangement for a couple of weeks became a normal package caring
on a daily basis. One of the main reasons for this was the ladies who cared for her were empathetic, tender and reliable. They treated her with great respect and they became her friends and she looked forward to their visits. They made her last few months of independent living much easier and we do not hesitate to recommend their services for future clients.

Reply from Ian Day, Branch Manager at Alina Homecare Lancing

Thank you for taking the time to leave a review of our services. We are delighted to hear about your positive experience of Alina Homecare. We have passed on your kind words to our care team who were involved, and wish you and your family all the best.


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Review from Matthew M (Son of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed my mother's care to Alina (Lancing) 5/6 months ago and wish we'd done so sooner. The office staff are friendly and very responsive to extra requirements arising from time to time. The small team of carers for the local area are clearly of a much higher standard than those from our previous
agency. We do not live locally and need a reliable service, which Alina clearly provide. The cost is slightly higher but well worth the difference. All in all, we are very pleased with Alina's professional and personal service.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time to post a review. We are delighted that you are happy with the standard of support provided for your mother. We are very lucky to have such an exceptional team and I will ensure that your comments are passed on to them. Best wishes.


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Review from P B (Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and cheerful.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time to submit a review. Your positive comments are very much appreciated.


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Review from Katharine H (Daughter of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum likes all of her carers. Alina Homecare Lancing try to give her the same carers so she has got to know a small number well and formed trusting relationships with them. Mum has especially enjoyed social visits to church and knitting, talking and watching films when church has closed during Covid.
The
carers keep the family up to date with Mum’s needs.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time to write a review. Greatly appreciated. I am glad that we have been able to provide continued support and companionship at this difficult time.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Alina Homecare Lancing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Alina Homecare Lancing is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Lancing is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Ian

Ian

Job Title: Branch Manager

Joined: 2018

Ian has years of experience in social care and home care specifically and manages a dedicated team. Ian feels it’s inspiring to make life easier for clients and their families every day.


Frequently Asked Questions about Alina Homecare Lancing

What Type of Services does Alina Homecare Lancing offer?

Alina Homecare Lancing offers Home Care.

How many Carers does Alina Homecare Lancing employ?

Alina Homecare Lancing employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Lancing to verify any information. View our terms and conditions. Alina Homecare Lancing has a Platinum Service – more info.