Alina Homecare Lancing

Modern Moulds Business Centre, 2-3 Commerce Way, Lancing BN15 8TA
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9.9 35 Reviews
  • Alina Homecare Lancing, Lancing
Alina Homecare Lancing is a high-quality home care agency that helps people to remain living independently at home for as long as possible.

Person-centred care services are offered to provide flexibility for clients. Services include general home care, live-in care, disability and complex care. Respite care is also available for those who require a break.

The care professionals cover Aldrington, Broadwater, East Worthing, Findon Valley, Fishersgate, Goring-by-Sea, Hove, Lancing, Mile Oak, Offington, Patcham, Portslade, Seven Dials, Shoreham-by-Sea, Sompting, Southwick, Steyning, West Hove, Withdean & Worthing.

Staff are selected that have the best possible care experience, and they are then DBS and reference checked before undertaking extensive training.

Staff treat individuals with respect and dignity at all times.

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Care Provided by Alina Homecare Lancing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ian Day (Registered Manager)

Funding & Fees Guide for Alina Homecare Lancing

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Lancing Reviews (35)

Total of 35, showing 21-35
9.9

Alina Homecare Lancing has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Lancing has 35 reviews.

Overall Experience

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Review from S A (Daughter of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Alina Homecare by my parent's next-door neighbours as their grandmother had experienced your carers before she went into a home.
I am extremely happy with your care and support, not only for my mum but for my father and myself. Fantastic service. Highly recommended.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Such lovely comments. Thank you so much for taking the time to write a review. It is always so humbling to receive positive feedback and feel that we are making a difference. Much appreciated.


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Review from R P (Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and listening if you have a problem. Kind in every way, always ready to help and listening when you have a problem or need someone to talk to.
A group of very kind people and always ready to listen.

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Review from B B (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very consistent levels of care but capable and compassionate staff. All appointments attended and no 'no shows'. Thank you for your consistency and reliability.

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Review from George L (Daughter of Client) assisted by family/friend published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very kind and considerate. I feel safe in their care. All carers have arrived on time and seem very well trained.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time, particularly at the moment, to submit such a lovely review. I will ensure that the team are all made aware.
Best Wishes


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Review from S T (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is very pleasant, friendly and efficient.

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Review from C S (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are excellent. Very helpful at all times.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time to write a review. We are very proud of our team of wonderful carers and it is always much appreciated when we receive lovely comments.


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Review from P R (Son of Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide excellent care.
Mum has various health and age-related issues; a solution is always found to move things forward.
Emergencies are always dealt with promptly and with humour.
I have always found the staff to be polite and friendly.
I feel happy to leave her in their care.

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Review from Dennis C (Husband of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been caring for my wife for just over a year now and I can offer nothing but my utmost praise for the way they do their job. Nothing is ever too much for them even though it can be quite challenging at times. The ladies are always extremely polite and treat my wife with the greatest level
of respect and dignity at all times.
The carers will always let me know if they notice anything out of the ordinary. My review covers all members of staff including working behind the scenes.
I fully recommend Alina Homecare to anyone in need of a care package.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you so much for taking the time to post your review. It is always lovely to hear compliments and we are delighted that we can make a difference. I will pass your lovely comments onto the team.


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Review from Arthur F (Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent service from this agency. The staff (from office to carers) all pleasant, helpful and well trained. I can't thank them enough for the time I was helped - most impressive company.

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Review from Simon H (Son of Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A group of carers from Alina Homecare Lancing looked after my father (aged 81) after my mother passed away in 2018. Different carers came every afternoon each day of the week, to look after him, talk to him, go for walks, take him on trips and to appointments etc. The carers were all fantastic: warm
and caring, prompt, reliable, and very generous with their time and attention. They wrote detailed notes after every meeting and kept me and my sister informed of everything. Also, the managers of the agency were really friendly and reliable, and always on call by phone and e-mail. I could not recommend them strongly enough.

Reply from Mary Dearie at Alina Homecare Lancing

Thank you so much for your kind words and taking the time to complete a review at this difficult time. It was an absolute pleasure to have had the opportunity to look after your father - a true gentleman.


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Review from Carol D (Client) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I switched to Alina Lancing for care six months ago after researching online. All agencies say they put the needs and wishes of clients first. Alina Lancing actually do it. I think one of the secrets is that local managers lead from the front being out and about, providing clients with care themselves.
Any carer new to a client is introduced by one of the managers who then shows the new carer (however experienced) how this particular client likes things done; again the emphasis is on the client's wishes and a lot of importance is placed on client and carer getting on well. Like all the Alina carers I have met my regulars are absolutely lovely with a way of making even the most intimate and potentially difficult, upsetting situation easy and acceptable. I'm quite seriously disabled and rely on them a great deal. They are all so good-humoured and a pleasure to have around
To sum up, I would say my Alina helpers not only care about meeting all my physical needs, they also care about me as a person.

Reply from Mary Dearie at Alina Homecare Lancing

Thank you for your lovely review, greatly appreciated. I will ensure that your comments are passed onto the team.


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Review from Vikki E (Client) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client with the Lancing branch of Alina since July 2018, I want it to be noted how much they have changed mine and also my family's lives since then. All my family have noticed the change in myself with the care and support I have been receiving. It has taken so much pressure off family
life, knowing I am cared for. My children are very protective of me and feel completely at ease and comfortable with the carers who visit me. They don't now feel the need to be so protective.
The carers are excellent and I don't feel I need to tell them every time what I need, they understand my conditions, which are many and complex. They have gone out of their way to find out more about my conditions and thought "out of the box" to find solutions to daily issues. The care plan has been written in such a way that there is a complete understanding. They found the right people that match my needs straight away. I no longer feel like a "burden" due to them. I couldn't be happier.

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Review from Helen B (Partner of Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this particular company for the care and attention they have given my partner.

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Review from D R (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt and reliable. I have experienced no problems at all. Very good.

Reply from Mary Dearie at Alina Homecare Lancing

Thank you very much for the lovely review. Its good to hear that you are happy with our service.


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Review from Shirley O (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased with my covers from Alina. Although mostly young, they act responsibly - nothing is too much trouble at the time, they are cheerful and always ready for a laugh! I would certainly recommend them to anyone in need of care.

Reply from Mary Dearie, Manager at Alina Homecare Lancing

Thank you for the lovely review. Great to hear that you are happy with our service.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Alina Homecare Lancing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Alina Homecare Lancing is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Lancing is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Ian

Ian

Job Title: Branch Manager

Joined: 2018

Ian has years of experience in social care and home care specifically and manages a dedicated team. Ian feels it’s inspiring to make life easier for clients and their families every day.


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