Agincare Nottingham (Home Care & Live-in Care)
1st Floor Goeland House, 178 St Albans Road, Daybrook,
Nottingham
NG5 6GP
£12.23 - £25.47
Agincare Nottingham (Home Care & Live-in Care) has a Review Score of 7.7 (7.682) out of 10, based on 2 reviews in the last 2 years. Over all time Agincare Nottingham (Home Care & Live-in Care) has 2 reviews.
Review from D O (Client) assisted by family/friend published on 2 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anne-Marie Bromley, Manager at Agincare Nottingham (Home Care & Live-in Care)
Thank you for your kind comments, I'm glad our care workers are helping with some symptoms that may cause you discomfort.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R L (Client) published on 20 November 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anne-Marie Bromley, Manager at Agincare Nottingham (Home Care & Live-in Care)
Thank you for your feedback; we take your feedback as an important way of trying to make improvements to our service. We will look into the concerns and look at a way of communicating when care workers are running late. If there are times when you feel we have not taken due care and attention and have not been careful when delivering our service, please let us know as close to the time as possible, as some of our care workers may be new and may need further training or some coaching and mentoring in specific areas we can ensure this is carried out by being able to identify individuals. We do aim to put newer workers with more experienced staff so we can develop their experience and skills, and all new staff complete three days of training and three days of shadowing; however, we do recognize that individual learning can take longer.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.7 (7.682) out of 10 for Agincare Nottingham (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.182 for Agincare Nottingham (Home Care & Live-in Care) is calculated as follows: ( (5 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 11 Ratings = 4.182
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Agincare Nottingham (Home Care & Live-in Care) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2020
Caring
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Job Title: Registered Manager
Joined: 2021
Anne-Marie joined the Nottingham branch as a Registered Manager in September 2021 and has been working in care since 1996.
Before Anne-Marie began her career in care, she completed her GNVQ and then went on to work for a UK-based residential college for people with disabilities.
Anne-Marie started as an apprentice and fell in love with providing care.
Remaining at Portland College for 20 years, Anne-Marie had many opportunities to progress within her
role, starting as an apprentice, and then progressing to Care Worker, Senior, Team Leader and Residential Service Manager. Along the way, Anne-Marie met a lot of diverse, courageous people all with the shared aim to support young people with disabilities. After 20 years, Anne-Marie decided to venture further into the care sector, gaining employment with Nottinghamshire County Council as a Community Care Officer, then moving on to becoming a Registered Manager for Autism East Midlands, managing two small homes for people with autism.
Working in the care sector for over 20 years has meant Anne-Marie has gained many qualifications, including NVQ 2 Supporting Disabled People, NVQ 3 Promoting Independence, NVQ 4 Health and Social Care, CSKO2, CSTO2, Diploma Level 3 in Customer Care and a Diploma Level 5 in Leadership and Management.
In her spare time, Anne-Marie loves to chill out at home and spend time with her French Bulldog whom she adores. Anne-Marie also loves spending time with her friends and family and enjoys going out socialising.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Nottingham (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Nottingham (Home Care & Live-in Care) has a Platinum Service – more info.
