Gabriel's Angels Ltd - Wokingham

1 Millars Brook, Molly Millars Lane, Wokingham RG41 2AD
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10 56 Reviews
  • Gabriel's Angels Ltd - Wokingham, Wokingham
Gabriel’s Angels Ltd was founded in May 2012 by Jacky & Jason Payne with the aim of providing the highest quality of care to the people of Wokingham.

They are a CQC (Care Quality Commission) regulated family-run care company delivering high quality, person-centred care to clients who are at the heart of their business.

Gabriel's Angels can provide care from 30 minutes a week right up to 24-hour care or live-in care.

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Care Provided by Gabriel's Angels Ltd - Wokingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jason Payne (Managing Director)

Funding & Fees Guide for Gabriel's Angels Ltd - Wokingham

  • Prices

  • Prices start from £22

Gabriel's Angels Ltd - Wokingham Reviews (56)

Total of 56, showing 21-40
10

Gabriel's Angels Ltd - Wokingham has a Review Score of 10 (10.000) out of 10, based on 45 reviews in the last 2 years. Over all time Gabriel's Angels Ltd - Wokingham has 56 reviews.

Overall Experience

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Review from Michael T (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels call two days a week to ensure I haven't fallen!

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us.


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Review from Amanda S (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, Gabriel’s Angels have been friendly, informative and reassuring whilst guiding us through the process of setting up live-in care at home for my mum. Without exception, every member of the team has been professional, and has gone above and beyond our expectations. The manager
and team even liaised with the hospital to get Mum out of hospital and back home. They genuinely care about their clients and families, and have been so supportive. Our lovely carer who looked after Mum really was an Angel. Not only was she compassionate and caring; her experience/knowledge allowed us to relax knowing that Mum was safe and receiving excellent care. It was always Mum’s wish to stay in her own home. Thanks to Gabriel’s Angels and her amazing carer, she was able to remain at home being looked after with dignity and respect. For which I am truly grateful. I would highly recommend Gabriel’s Angels to anyone who needs home care. This company is, beyond doubt, a rare find!

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Amanda for your review of our services.


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Review from K M (Husband of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel's Angels are wonderful compared to the previous care company, I am very pleased we made the change. The ladies are all very helpful and cheerful.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write this review.


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Review from E C (Daughter of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always when there is a problem, I always get a helpful, friendly help, whatever the issue. Am always happy to recommend.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for writing this review.


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Review from Karen L (Daughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started having two visits a day after my father passed away recently. She has a small team caring for her and they have all been so kind at this difficult time, helping her to adjust. I can honestly say that they cannot do enough for her and she really looks forward to her daily visits. I am
so glad we chose Gabriel's Angels for my mum as I have peace of mind that she is in good hands!

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for your kind review regarding our services.


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Review from Ivy D (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory - excellent care and service.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to complete this review.


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Review from Max C (Daughter-in-law of Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the level of care provided by the girls. My mother-in-law has benefitted so much since they have taken over.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to complete this review.


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Review from Jonathan E (Friend of Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visit are very friendly and chatty. Any tasks carried out are done with great care and keep the client entertained and mobile.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write this review for us.


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Review from Brian H (Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and would recommend anybody to you.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for writing this review for us.


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Review from Susan R (Daughter of Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the services that we have received today. Love and kindness from all our carers for Mum.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for completing this review.


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Review from Sara H (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gabriel's carers are second to none. Joining Gabriel's saved my life. Love all the carers and have been with them since 2014.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for completing this review for us.


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Review from R T (Friend of Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Previous company supplied by social services were very poor, so Gabriel's Angels were a vast improvement and I would recommend them.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us.


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Review from M W (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, reliable and friendly.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us. Kind regards.


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Review from Peter H (Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, Peter, for taking the time to review our service.


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Review from David R (Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. All I could ask for. Thank you.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, David, for writing the review regarding our service.


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Review from Karen B (Great-Niece of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel's Angels have provided live-in care for my uncle for the last four years until his passing last month. During that time, he received exceptional care, and Gabriel's Angels were always there to listen when we needed to talk things through. His main carers have been excellent - engaging, caring,
interactive and considerate of his needs. They have also helped us to navigate the care system and to understand how we could ensure that my uncle could continue to receive live-in care when his personal savings ran out. We will always be grateful and glad we chose them.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, Karen, for taking the time to review our service.


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Review from K L (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel’s Angels have been looking after my father for two years now. He has declined over this time, and they have catered for his changing needs at every stage. The carers show dignity and respect whilst having fun and laughter with him. He enjoys the carers visiting, and if I have any concerns or
need to ask for changes to be made, the office staff are very helpful and always action requests promptly.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks for taking the time to review our service.


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Review from Sarah M (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly outstanding in every way. I couldn't recommend Gabriel's Angels highly enough. Since my dad moved to be under their care my dad has really improved. The carers really give true quality time to him forming a friendship. That's tough with someone with Dementia too. Reliable, trustworthy and approachable.
Thank you!

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Dear Sarah, thank you very much for your review of our services much appreciated.


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Review from Frances W (Friend of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate and supportive response was made after I made an inquiry on behalf of the client, with the full consent of the client. There was an urgent need for overnight care and none was available through the normal (local authority) providers. With a mobile phone conversation on loudspeaker with the
doctor, including the client, it was agreed Gabriel's Angels would be engaged. Their service throughout was caring and considerate, very professional.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Hello Frances, thank you very much for your kind words.


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Review from Diane F (Daughter-in-law of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel's Angels have been providing care for my mother-in-law and it has made a huge difference. The team are kind and compassionate towards her whilst allowing her to still have independence.
It has also taken some of the 'stress' away from the family knowing that she is being looked after. What
that means is that we can spend more quality time with her; taking her out for meals, days out as a family. It has given back our time with her which is precious - thank you.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Diane, for writing a review for us. Much appreciated.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Gabriel's Angels Ltd - Wokingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Gabriel's Angels Ltd - Wokingham is calculated as follows: ( (267 Excellents x 5) ) ÷ 267 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gabriel's Angels Ltd - Wokingham is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (8)

Jason

Jason Payne

Job Title: Managing Director

Joined: 2012

I founded Gabriel’s Angels in 2012 with my wife Jacqueline. Our reasons and ‘why’ for starting the company were very similar despite having very different backgrounds. I always had a strong desire to start a business but struggled to come up with an idea that would really make a difference and have a strong purpose. In the spring of 2012, the circumstances were right for us to do so and the idea of creating a company that truly cares with a passion for the local community was born. Our passion for the business remains as strong today as it was then and have met so many amazing people during the journey so far, we will continue to look after our staff as if they are part of our extended family whilst doing everything we can to continue to deliver outstanding care to our customers.


Jacqueline

Jacqueline Payne

Job Title: Registered Manager

Joined: 2012

I started Gabriel's Angels with my husband Jason in May 2012, we wanted to create a company that would provide the same loving care a family member would give and to be a happy, fun place to work. My inspiration came from my grandmother, as a child, she brought me with her when she volunteered for St Vincent de Paul at our local mental health hospital in Mullingar, Ireland. Granny used to bring chocolate bars, sweets and cigarettes to the patients in St Loman's hospital. When she entered the ward all the patients flocked around her for treats and a chat. It was a little overwhelming the first time I went with her but then after a while I loved it, she was so loved and chatted to people who wanted to chat, she would ask them how they were feeling. If there was anyone who she was worried about she used to ask the nurses about that person - in a way she was advocating for them (although I didn’t realise that at the time!) . She used to bring dinners, plum pudding and Christmas cakes to her neighbours in need or vulnerable people. Her 7 daughters used to bake lots of cakes that she could share. She always championed the underdog. I feel in a small way all of us at Gabriel's Angels are carrying on the work she did, it is very rewarding! I love looking after people, not only the people we care for but our staff as well! I like people to work the hours they want to work, to feel safe, trained, happy and to enjoy their work, to progress and share knowledge and care about each other as well as the community. If our carers are happy and feel looked after and listened to - they will look after our vulnerable people in a loving way, everything is connected. Granny used to say the prayer to archangel angel Gabriel with me every night when I was young this is where our name has come from Gabriel's Angels.


Jemma

Jemma Tommins

Job Title: Registered Manager Designate

Joined: 2014

Jemma joined Gabriel's Angels in 2014 as an apprentice and has progressed to become or RM Designate.


Lauren

Lauren Morgan

Job Title: Interim Care Operations Manager

Joined: 2023

Lauren joined Gabriel's Angels in 2023 as a care coordinator and has since moved on to become our operations manager covering maternity leave.


Leigha

Leigha Marchant

Job Title: Care Manager

Joined: 2021

Leigha joined Gabriel's Angels in 2021 as a care support worker and has progressed to become one of our care managers.


Robyn

Robyn Smith

Job Title: Business Administration Manager

Joined: 2024

Robyn joined Gabriel's Angels in 2024 as our business administration manager


Roshni

Roshni Chawla

Job Title: Care Manager

Joined: 2024

Roshni joined Gabriel's Angels in 2024 to strengthen our care management team.


Jessica

Jessica Luxton

Job Title: Care Coordinator

Joined: 2024

Jess joined Gabriel's Angels in 2024 and looks after all of our scheduling requirements.


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