Gabriel's Angels Ltd - Wokingham

1 Millars Brook, Molly Millars Lane, Wokingham RG41 2AD
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10 56 Reviews
  • Gabriel's Angels Ltd - Wokingham, Wokingham
Gabriel’s Angels Ltd was founded in May 2012 by Jacky & Jason Payne with the aim of providing the highest quality of care to the people of Wokingham.

They are a CQC (Care Quality Commission) regulated family-run care company delivering high quality, person-centred care to clients who are at the heart of their business.

Gabriel's Angels can provide care from 30 minutes a week right up to 24-hour care or live-in care.

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Care Provided by Gabriel's Angels Ltd - Wokingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jason Payne (Managing Director)

Funding & Fees Guide for Gabriel's Angels Ltd - Wokingham

  • Prices

  • Prices start from £22

Gabriel's Angels Ltd - Wokingham Reviews (56)

Total of 56, showing 41-56
10

Gabriel's Angels Ltd - Wokingham has a Review Score of 10 (10.000) out of 10, based on 45 reviews in the last 2 years. Over all time Gabriel's Angels Ltd - Wokingham has 56 reviews.

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Review from Kurt W (Son of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Gabriel's Angels for the last couple of months and am delighted with the service. I have noticed a marked improvement with Mum since the carers are visiting her and now I have peace of mind that she is being well looked after by the Gabriel's Angels team in support of the care the rest of
the family is providing. I would highly recommend.
Thanks so much!

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Kurt, for taking the time to write this review.


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Review from Elizabeth B (Sister of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was unwell and needed help while travelling, Gabriel's Angels provided a carer to travel with her and provide help with chores and care for the duration of her holiday. She found the experience to be very positive and would have no hesitation in using this company again, if the need arises.
It was very reassuring for me to know she had a professional carer with her at all times for the duration of her stay.

Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you, Elizabeth, for your kind words. The carer had a lovely time as well!


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Review from Matt B (Son-in-law of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, a lovely carer placed.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks for your review, Matt, it is very much appreciated.


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Review from Anna C (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for Alzheimer's/dementia care for your family, I strongly recommend using Gabriel's Angels, having used a couple of other agencies in the Wokingham area. There are many agencies who will attempt to care for dementia but I think few actually have the experience and professional approach
to enable them to support your family or you. Where dementia is concerned, simply being a carer isn't always enough. Gabriel's Angels provide their own training onsite at their offices and the managers not only thoroughly know what they are doing, but also provide support and guidance to the carer on site constantly as well as support and guidance to the family.
Picking an agency takes so much time and effort and you have no guarantee of getting it right, even with a lot of research. You can't go wrong with Gabriel's Angels - they are worth every penny. I really hope this review helps anyone seeking dementia/Alzheimer's care in Wokingham and the surrounding area.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Dear Anna, thank you very much for this review - it is very much appreciated.


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Review from H T (Daughter of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel’s Angels have been, and continue to be, the most fantastic agency. Their care team are thoughtful, kind, skilled and well-trained, providing all the support my mum requires. The office staff are super helpful and responsive. As Mum’s needs have been changing Gabriel's Angels have been proactive
and flexible in working with her. Mum loves them and that is, of course, the main thing.

Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you so much! It is so kind of you to do a review for us, I know how busy you are, you do so much for your mum as well! The carers all love visiting your mum and your dad.
Jacky


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Review from Deborah A (Daughter of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service and care which is provided.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Deborah for your kind review. Very much appreciated.


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Review from Michele G (Daughter of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, fabulous service.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Michele for your kind words. Much appreciated.


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Review from Katherine T (Daughter of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father received from everyone at Gabriel's Angels was amazing. The care, kindness, compassion and friendship that they showed him meant the world to him as his family. They enabled him to live an independent life, full of support from the amazing carers, who supported him in and out
of the home. Dad enjoyed the social aspect of Gabriel's Angels too - social events, pub lunches, trips out. Not only did Gabriel's Angels support Dad, they supported us as a family too. The support and kindness they showed us all was always amazing and we couldn't recommend Gabriel's Angels highly enough. Thank you, everyone.

Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you so much Katherine, your dad was much loved and is still dearly missed at our pub lunches, we talk about him and raise a glass to him often, thank you for your kindness to one staff member, she was very upset when he passed away.


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Review from Brian W (Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Gabriel's Angels when they looked after my late wife during February and March 2020. She was very ill, and the staff were very kind until she passed away; she could not have been cared for better. I also used them for post-operative care in August 2022, and again, all thirteen girls were very
good and understanding. I will recommend their services at any time if asked.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for your kind words, Brian - from all of the team here at Gabriel's Angels.


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Review from James P (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a personal visit by the senior management team of Gabriel's Angels to celebrate my mother's 95th birthday and my mother has been very well supported by her carers and the management team - their caring approach is very personal and from the heart. Very professional service with a personal touch.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, James, it's an absolute pleasure to care for your mother and have the honour to be invited to her 95th and hear and learn so much about her life.


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Review from Vera C (Mother of Client) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been with my relative for about five years. In all this time, I have found her a great help, she knows exactly how my relative thinks. I do not drive and she makes sure I see my relative regularly. She is able to help with any money problem. I cannot speak highly enough of Gabriel's Angels,
they are always there if is a problem and so is her carer. I haven't seen her other carer as she sees her at night.

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Review from John W (Husband of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel's Angels have been providing excellent care for my wife since January this year following her hip replacement. I would highly recommend them to anyone needing friendly and expert care.

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Review from Cathy C (Daughter of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gabriel's Angels looked after my mum for five weeks when she could no longer manage on her own. It was a huge change for her having people come into the house after Covid and being housebound. Without exception, every carer was wonderful, caring and took the time to get to know Mum. Nothing was too
much trouble. The office team were brilliant too, always on hand to help. I would not hesitate to use Gabriel's Angels again and would happily recommend them to others. They made a difficult time a little easier - thank you.

Reply from J P, Manager at Gabriel's Angels Ltd - Wokingham

Hello Cathy, thank you very much for your kind words - we are so pleased we were able to make a difficult time a little easier for you all.


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Review from Kelvin P (Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Gabriel's Angels a very helpful and professional company. All their ladies have been very helpful and kind, one member of staff was beyond amazing. I would always recommend Gabriel's to anyone.

Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Kelvin, for your kind words. It was always a pleasure for us to care for you.


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Review from Suzanne O (Daughter of Client) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my mother. So reassuring to know she has excellent care when I live so far away.

Reply from Jason Payne at Gabriel's Angels Ltd - Wokingham

Thank you, Suzanne.


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Review from Nuala (Aunt of Client) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this service. They provide professional care for their clients and they are always there if you need them any time day or night.

Reply from Jason Payne at Gabriel's Angels Ltd - Wokingham

Thank you, Nuala.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Gabriel's Angels Ltd - Wokingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Gabriel's Angels Ltd - Wokingham is calculated as follows: ( (267 Excellents x 5) ) ÷ 267 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gabriel's Angels Ltd - Wokingham is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (8)

Jason

Jason Payne

Job Title: Managing Director

Joined: 2012

I founded Gabriel’s Angels in 2012 with my wife Jacqueline. Our reasons and ‘why’ for starting the company were very similar despite having very different backgrounds. I always had a strong desire to start a business but struggled to come up with an idea that would really make a difference and have a strong purpose. In the spring of 2012, the circumstances were right for us to do so and the idea of creating a company that truly cares with a passion for the local community was born. Our passion for the business remains as strong today as it was then and have met so many amazing people during the journey so far, we will continue to look after our staff as if they are part of our extended family whilst doing everything we can to continue to deliver outstanding care to our customers.


Jacqueline

Jacqueline Payne

Job Title: Registered Manager

Joined: 2012

I started Gabriel's Angels with my husband Jason in May 2012, we wanted to create a company that would provide the same loving care a family member would give and to be a happy, fun place to work. My inspiration came from my grandmother, as a child, she brought me with her when she volunteered for St Vincent de Paul at our local mental health hospital in Mullingar, Ireland. Granny used to bring chocolate bars, sweets and cigarettes to the patients in St Loman's hospital. When she entered the ward all the patients flocked around her for treats and a chat. It was a little overwhelming the first time I went with her but then after a while I loved it, she was so loved and chatted to people who wanted to chat, she would ask them how they were feeling. If there was anyone who she was worried about she used to ask the nurses about that person - in a way she was advocating for them (although I didn’t realise that at the time!) . She used to bring dinners, plum pudding and Christmas cakes to her neighbours in need or vulnerable people. Her 7 daughters used to bake lots of cakes that she could share. She always championed the underdog. I feel in a small way all of us at Gabriel's Angels are carrying on the work she did, it is very rewarding! I love looking after people, not only the people we care for but our staff as well! I like people to work the hours they want to work, to feel safe, trained, happy and to enjoy their work, to progress and share knowledge and care about each other as well as the community. If our carers are happy and feel looked after and listened to - they will look after our vulnerable people in a loving way, everything is connected. Granny used to say the prayer to archangel angel Gabriel with me every night when I was young this is where our name has come from Gabriel's Angels.


Jemma

Jemma Tommins

Job Title: Registered Manager Designate

Joined: 2014

Jemma joined Gabriel's Angels in 2014 as an apprentice and has progressed to become or RM Designate.


Lauren

Lauren Morgan

Job Title: Interim Care Operations Manager

Joined: 2023

Lauren joined Gabriel's Angels in 2023 as a care coordinator and has since moved on to become our operations manager covering maternity leave.


Leigha

Leigha Marchant

Job Title: Care Manager

Joined: 2021

Leigha joined Gabriel's Angels in 2021 as a care support worker and has progressed to become one of our care managers.


Robyn

Robyn Smith

Job Title: Business Administration Manager

Joined: 2024

Robyn joined Gabriel's Angels in 2024 as our business administration manager


Roshni

Roshni Chawla

Job Title: Care Manager

Joined: 2024

Roshni joined Gabriel's Angels in 2024 to strengthen our care management team.


Jessica

Jessica Luxton

Job Title: Care Coordinator

Joined: 2024

Jess joined Gabriel's Angels in 2024 and looks after all of our scheduling requirements.


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