Caring Hands East London Ltd

Imperial House, 41 York Road, Ilford IG1 3AD
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8.9 11 Reviews
  • Caring Hands East London Ltd, Ilford
Caring Hands East London Ltd offers home care services for anyone who needs it including people with dementia, eating disorders, physical disabilities and sensory impairments.

Staff offer flexible support services for people - anything from help once a week to 24 hours a day.

Whether it be cooking, cleaning, personal care, weekly shopping or a walk in the park, staff at Caring Hands are happy to help.

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Care Provided by Caring Hands East London Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Caring Hands East London Ltd
  • Person in charge
  • Mohammed Rafiq Ahmed (Manager)

Caring Hands East London Ltd Reviews (11)

8.9

Caring Hands East London Ltd has a Review Score of 8.9 (8.933) out of 10, based on 7 reviews in the last 2 years. Over all time Caring Hands East London Ltd has 11 reviews.

Overall Experience

  • 9
  • 0
  • 0
  • 1
  • 1

Date Published

11
3
5
7
4

Review from J M (Friend of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Hands East London agency is very professional, the care givers are given excellent training. They are highly skilled. The team work and spirit is highly appreciated. My thanks to the coordinator and the caregiver for rendering flexible and genuine care to the client. Highly professional with
lots of empathy and compassionate service.

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Review from O M (Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I spoke to the managers about my health problems and what care I needed during an assessment and they completely disregarded that information. Then they gave me a carer that was not capable of doing anything that I needed her to do. I would ask the carer to do something and she would simply not do it.
Sometimes I wondered if she understood English. She did. She simply did not do what I asked. She would huff and seem fed-up with me, and would not do it. This made me feel guilty for asking her to do, what I had paid her to do! I am paying for this with my own money because the NHS has abandoned me, yet again. I asked her to wash my hair a certain way, she didn't want to. She kept pulling it roughly and causing more breakage than necessary. I asked her if she has experienced wheeling people to places, using public transport, planning and following journeys, setting up the wheelchair, etc., and she said "yes" but did none of it.

Reply from Mohammed Ahmed, Director at Caring Hands East London Ltd

Hi O M, Thank you for bringing this to our attention. We will be looking into this claim of yours. But what upsets me is that you never bought this up earlier before going out to your excursion. if you had informed the coordinator that you're not happy with the carer we would have changed them for you, but instead you have come straight onto here. We will as mentioned look into this claim of yours and get back to you.


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Review from Annette H (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has become worry free due to the quality and concern of her carers and the vigilance and support of her care coordinator. Their interest in her well being is ongoing and active so I don't have to feel like I'm alone in supporting her. Great team and even the management team, all the
way to the owner know her name and issues and are helpful and knowledgeable too.

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Review from Salmaan S (Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service provided by Caring Hands. My carers are both very compassionate, caring, and responsible, they take good care of me! My coordinator is also brilliant and keeps me up to date if there are any changes with the care staff. He always responds to my texts and calls
promptly even when I contact him in the middle of the night, which is impressive. Overall both my carers and coordinator are brilliant and I am satisfied with their service.

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Review from Andre P (Son of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is amazing staff are brilliant taking care of my mother need a lot of support anything I need they support me best they can what I can ask they deliver best they can from coordinator Syed Zeeshan very happy services for my mother

Reply from Mohammed Ahmed, Director at Caring Hands East London Ltd

Thank you very much we hope to be able to continue the care for your mum.


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Review from A H (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Hands are an excellent agency. They have been providing care for my mum for nearly 18 months. The main carers are caring, conscientious and thorough. They provide a high level of care. The care coordinator, along with the management, is responsive and helpful, with excellent communication. I
am very appreciative of all of their help and support.

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Review from S P (Sister of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service my sister is getting. I have no complaints about anything. My sister is used to the carer, and the carer knows how to handle my sister's everyday needs. Getting my sister ready when it's time to go to the day centre.
The care coordinator is the one I get in touch
with when I have any issues regarding the timetable for my sister's carer. He is changing things around to accommodate my sister's needs. The care coordinator always contacts me for feedback on how the carer towards my sister is going.

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Review from Harjot D (Client) published on 14 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional and apply great care and diligence in their work. They are highly experienced and provided the utmost detailed information and training to their staff.
All the processes and procedures were explained thoroughly as possible and I am very happy to be in contact with
the organisation. The managers and all other staff members demonstrated excellent knowledge and professionalism.

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Review from Jamshed K (Son of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now passed away and the company have followed up on me since. The services provided were very good with minimal disruptions. I would like to say a big thank you to everyone involved.

Reply from Mohammed Ahmed, Director at Caring Hands East London Ltd

Hi Jamshed, once again sorry for your loss and hope every day makes it easier for you and your family. Take care.


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Review from Sue J (Client) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers don’t come on time and the care coordinator does not contact me to inform me. Most times they can’t send another carer when the one carer lets them down. This leads to many hours left uncovered, and greatly affects my quality of life.

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Review from Rosemary B (Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful.

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Current Review Score: 8.9 (8.933)

Overview of Review Score

The Review Score of 8.9 (8.933) out of 10 for Caring Hands East London Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Caring Hands East London Ltd is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) + (6 Very Poors x 1) ) ÷ 42 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Hands East London Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Caring Hands East London Ltd

What Type of Services does Caring Hands East London Ltd offer?

Caring Hands East London Ltd offers Home Care.

How many Carers does Caring Hands East London Ltd employ?

Caring Hands East London Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands East London Ltd to verify any information. View our terms and conditions. Caring Hands East London Ltd has an Enhanced Service – more info.