Nest Homecare Ltd

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
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9.9 58 Reviews
  • Nest Homecare Ltd, Windsor
Nest Homecare is a privately-run home care provider based in Windsor covering Berkshire and South Buckinghamshire.

They specialise in providing professional, exceptional quality care and support to enable clients to remain independent, safe and happy in the clients' own homes. Their person-centred approach is totally unique and bespoke to each individual client's needs. They provide hourly visits, overnight (sleeping nights and waking nights) and Live-in (see areas covered below).

They offer a range of services including personal care, management and administration of medication, meal preparation, shopping and trips out, domestic chores and companionship. They are able to offer support for complex care including Catheter Care, Stoma an PEG. The care staff are experienced, highly-trained and Enhanced-DBS-checked.

They are proud to provide a specialised dementia service with experienced and well-trained carers who can provide practical advice, help and support on all aspects of living with dementia.

Nest Homecare is proud to be rated as 'Good' by the CQC (July 2023).

Areas they cover include Ascot, Bray, Datchet, Eton, Holyport, Maidenhead, Old Windsor, Sunningdale, Sunninghill, Wentworth, Windsor, Virginia Water and Wraysbury. They also provide line-in care services in the South Buckinghamshire area including Amersham, Beaconsfield, Chalfont St Peters, Denham, Henley, Gerrards Cross, Marlow, Taplow.

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Care Provided by Nest Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nest HomeCare
  • Person in charge
  • Afsheen Mughal (Registered Care Manager)

Funding & Fees Guide for Nest Homecare Ltd

  • Prices

  • £POA

  • To be confirmed during enquiry and /or assessment stage. No charge will be made if care is cancelled with 24 hours notice.

Nest Homecare Ltd Reviews (58)

Total of 58, showing 41-58
9.9

Nest Homecare Ltd has a Review Score of 9.9 (9.877) out of 10, based on 14 reviews in the last 2 years. Over all time Nest Homecare Ltd has 58 reviews.

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Review from Doreen T (Friend of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help that has been given has been very good. I can't fault the care.

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Review from Susan (Wife of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance we have required have been very good. Being on time has been excellent. Last minute changes and a near to midnight phone call have all been dealt with, with a kind response.

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Review from Janette M (Cousin of Client) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care that Nest offers is really quite unique. Not only does it enable and facilitate clients being able to stay at home, but it also provides sensitive care and friendship to the client, especially when there is no family nearby. It offers care and continuity that other providers would be totally
unable to offer in a home-based environment. The helper appears to be matched very carefully to the Client they are visiting so that there can be empathy and professionalism offered at all times, whatever the individual needs. When I have spoken and met Nest Representatives. I have felt happy and confident that my Cousin was in the best care possible.
I know it made her look forward to their visits. and lifted her spirits, especially as she was becoming less mobile and isolated. Their Office Management and telephone service is also very helpful and efficient.

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Review from Ann (Niece of Client) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise Nest Homecare enough. They have been caring, helpful, professional and shown compassion and great respect to my aged Aunt.
The management team have been really fantastic. So very willing and able to do all they can to assist my Aunt in any way they can. They keep me informed of any
developments and offer valued advice, guidance and assistance.
Value for money? Oh yes, 10/10!

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Review from Caroline (Client) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care by everyone at Nest has been exceptional. All of the carers are kind, professional, engaging and cheerful. They are really helping my father through a very difficult time and giving me absolute peace of mind.

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Review from Hilary S (Daughter of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the most amazing care and kindness from all of the staff from Nest. They all went above and beyond what was required of them and treated Mummy with the utmost respect and affection. I will always be immensely grateful to Nest for their support and kindness.

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Review from Linda G (Daughter of Client) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been professional and totally reliable in their contact with my parents. They have quickly established strong, positive relationships with my parents based on mutual respect and trust. The company is very effectively managed and the welfare of the client is the main priority.

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Review from K T (Daughter of Client) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very fast, responsive, professional service with carers of the calibre and personality that quickly won acceptance from a very challenging individual. I would highly recommend Nest.

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Review from Jason S (Son-in-law of Client) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Nest Homecare by a friend who works in the community care setting.
From start to finish I’ve been very impressed with the service. The management team understood the specific needs of my father-in-law, along with his reticence to receive care of any kind, including in the home setting.
They have built a care package around his needs and were careful to involve him in the decision making.
The direct team who rotate care with my father-in-law have been excellent, and have individually built up a good rapport with him, which continues to go from strength to strength. My father-in-law has moved from not wanting people in his home, to now looking forward to their visits. He allows the carers to undertake a number of tasks that previously he refused with the local authority carers.
Nest Homecare and their field based carers provide an excellent all round care service, and I have no hesitancy in recommending the company for any individual requiring care in the home.

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Review from Diana (Sister of Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nest Homecare have been absolutely marvellous helping us to look after my 91-year-old sister so that she has been able to stay in her home, which she loves. If Nest Homecare had not looked after her so well she would have had to go to a home.


We live 250 miles away from my sister who lives in Windsor

and so it is impossible to help her when she is in difficulties.


Nest Homecare goes several steps beyond what they are employed to do. They have helped in emergencies, such as when my sister's phone was cut off, taken her to her favourite shop when it was not in the carers hours to do so and generally become like family to her.


They are totally honest, help my sister pay her bills and we have no hesitation in letting them sort out private matters for my sister.


In short Nest Homecare are a team sent from heaven. My sister having been rather depressed is happy again and looks forward to seeing the carers who come 3 times a week.


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Review from Theresa C (Daughter of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional organisation with well-trained staff who have taken the time to build a great relationship with my mother.

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Review from Chris B (Client) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since appointing Nest Homecare to look after my elderly grandmother I have been relieved to find a care company that is caring and attentive to my grandmother's needs. During the initial meeting with the care manager the team were quick to understand the needs of my grandmother and have been incredibly
supportive whilst she recuperates to full health.
The carers show up on time, are warm and friendly and go the extra mile when necessary.
There is an online portal which allows us to log in and see the notes from each visit. This was new to us but has proved to be invaluable, we can monitor from a distance medications, eating patterns and general wellbeing.
Highly recommended.

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Review from P W (Friend of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the kindness and full care given to my very elderly disabled friend. The girls from Nest Homecare Ltd are all very friendly, thoughtful and have put my disabled friend at ease. She looks forward to their calls. They cope with difficulties and demands well.

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Review from Keith E (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 91-year-old Mum became ill over Christmas 2017 and she is never ill, very worried about leaving her to look after herself in her beloved flat.
The manager from Nest Homecare came to see myself (son) and my Mum, we also invited another company.
The reason we chose Nest Homecare was a recommendation
from another family but mainly because they asked what we wanted and provided it!
Timings, care coverage etc, all exactly what we wanted.
Highly satisfied, and I now have peace of mind my Mum is looked after so I can go to work happy :)

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Review from J B (Granddaughter of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who've been giving care to my grandfather have been amazing! They genuinely care and encourage him, they talk to him with kindness, assertiveness, and positivity. They always check if everything is up to his standard (they go above and beyond! and always check with us, the immediate family,
even though we have total faith and know they're doing a fantastic job!


Absolutely adore the carers and management!


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Review from Richard R (Power of Attorney of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we spoke to Nest Homecare it was clear that their offer was superior to other 'carers' that we had encountered.
More importantly, this expectation has been followed through to the delivery, as they have fulfilled every promise made.
Their client has received first class treatment
with dignity and compassion.
This has made the world of difference.
Thank you.

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Review from Karen (Daughter of Client) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers that looked after my mum to be very kind and helpful and will give more than 100%. I am so pleased and it gives me and my family peace of mind that Mum is being well looked after. I would highly recommend this company.

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Review from A C (Friend of Client) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the first interview was very long, NEST had made a note of everything we had discussed and the carer was more than aware of the needs and so she was prepared and able to give excellent care with TLC and common sense. Thank you.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Nest Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Nest Homecare Ltd is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) ) ÷ 81 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nest Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Finalist

Recipient: Nest Homecare Ltd

Date: Friday 22 Sep 2023 More details

Best SME 2022 at the Thames Valley Business and Community Awards 2022

Recipient: Nest Homecare Ltd

Date: Thursday 08 Dec 2022 More details

Shortlisted as

Recipient: Nest Homecare Ltd

Date: Thursday 29 Apr 2021 More details

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Meet the Team (2)

Nikki

Nikki Willcock

Job Title: Owner / Director

Joined: 2018

Nikki is one of the co-founder's of Nest Homecare - her passion for caring is borne out of helping support her elderly father who lives with dementia to stay at home. By helping her father, Nikki realised that there were so many improvements that could be made to his life, and that is her focus on a daily basis.
Nikki lives in with her family in Windsor, holds a BA (HONS) Business Studies degree and many qualifications within the care sector including Level 2 in Dementia Care. Nikki is also a Dementia Friends Champion and an active member of the local Dementia Action Alliance.


Afsheen

Afsheen Mughal

Job Title: Registered Care Manager

Joined: 2024

Afsheen joined Nest in 2020 as a Care Coordinator and has risen through the ranks to become a Registered Care Manager. Afsheen is responsive, kind and so passionate about Nest staff and clients. Afsheen is studying for her Level 5 in Health and Social Care.


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