Aroma Care People Ltd

Koco Community Resource Centre, 15 The Arches Industrial Estate, Coventry CV1 3JQ
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8.5 16 Reviews
  • Aroma Care People Ltd, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.

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Care Provided by Aroma Care People Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marshall Yose (Branch Manager)

Funding & Fees Guide for Aroma Care People Ltd

  • Prices

  • Home care services are £26/hour;
    Sleeping nights are £160 per night;

  • Fees for Live-in-Care and any specialist care are discussed on an individual basis.
    We also accept funding via Social Services.

Aroma Care People Ltd Reviews (16)

8.5

Aroma Care People Ltd has a Review Score of 8.5 (8.461) out of 10, based on 13 reviews in the last 2 years. Over all time Aroma Care People Ltd has 16 reviews.

Overall Experience

  • 3
  • 9
  • 1
  • 0
  • 3

Date Published

16
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13
3

Review from Terry L (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your feedback, we are delighted that our team are looking after you well and value your feedback.


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Review from James H (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service was good, didn't always know who was coming or when.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your feedback, we are sorry to hear that you were not aware of your regular care staff and care times your feedback will help us to improve our service ongoing.


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Review from Peter L (Husband of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff is generally very good but sometimes you put two learners together that do not know all of the procedures and the client has to show them what to do. Not good recommendation.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review. We value all feedback to help us improve our services and we are always keen to improve any shortfalls. Your feedback will be most helpful.


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Review from L D (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is getting really good care. Happy with the carers. Always been happy with what they do.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review, we are delighted to hear that our dedicated team are supporting Mum with the best care.


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Review from A V (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Experience overall care from someone, the care and the support I am receiving from these carers are poor, staff always late to appointment sometime I will be finishing my appointment they called management, one day I called 27 times at office, no one pick up my phone to speak to me. 2025, the
the carer comes on and off on time, Too much to say so no space. I do not know if it's value for money.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review, we are sorry to hear you are not satisfied with your care. We will review your feedback and a member of the team will be in touch to see if your issues can be rectified.


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Review from M K (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service all around by Aroma Care.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your feedback, we are so pleased to hear your happy with the care being received.


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Review from J S (Daughter of Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been clients for 1 week. The carers who assisted us have been polite, friendly and caring.
The help and assistance have been appreciated.
We did have a Sunday morning visit which had a problem. The carer didn't arrive until 13:00. Visitors who came at 11:00 gave my Father breakfast, but
he remained in his nightwear until 13:00.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your valued feedback, we are always striving to improve our service and your feedback is imperative to this. On occasion, the service can be disrupted through events out of our control but we try wherever possible to minimise disruption wherever possible.


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Review from R H (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls who come to shower me and help with other jobs are excellent carers. I am very happy with them. The management is not great. This winter is the longest I've had the same 2 carers almost every time.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your feedback, we are always striving to improve our service. Please feel free to contact me directly and I will look into any concerns you have.


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Review from Suzanne S (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy seeing my regular carer, she is kind and thoughtful. She goes above and beyond to make sure I have everything I need and am well cared for. She is always friendly and smiley. I understand that carers are busy people but it is helpful when they can arrive at regular times. This has been OK recently.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review, we are always striving to improve our service and thank you for your positive comments.


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Review from L M (Daughter of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always well presented in their uniforms, wearing a name badge would be helpful for the client and anyone else who is present when carers are there. Carers are helpful when a urine sample has been requested by the GP for example. Ideally, if carers had more allocated time they might have
time to chat.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your reply, we are always striving to improve our service and your comments are most welcomed.


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Review from Pamela E (Mother of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has carers, he is autistic so finds it very difficult trying to build a relationship with the carers, one carer in particular he has taken to, I cannot fault her she does a wonderful job.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review, we are always looking to improve our service and ensure all of our service users receive the best care possible, please feel comfortable to raise any shortfalls within our performance to me directly for my immediate attention.


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Review from Ruth C (Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible company, no care plan ever put in place. Most carers were rude, never spoke to me and a particular person was very rough and pushed me around. Have cancelled after trying for a few weeks but things got worse. Cares! they do not have a caring bone in their body. Beware at all costs.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

We are sorry to hear your experience with Aroma was not a positive one and I will review with the branch manager to see what improvements can be made in the future. We wish you every happiness in the future.


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Review from A R (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Met with a lady to do care plan, the plan was amazing. But not once was the care plan ever followed. Pads not changed, wet beds not changed. Bedding not changed. Double up carers turned up with just one but billed me for two carers. Dirty pads left on floor, poo left on floor. My mums house was a mess.
Did not stay full time they were being paid for, when complaint put in the manager was very rude, complaints were not always followed up properly. Even social services was not happy with them. Medication problems. Personal care not done properly. Instead of sorting out a complaint over carers lying to distract nurse and other issues they gave me 28 days notice. They are poorly managed, carers blame management, management just would not listen. I left them before there end date as was not suitable for mums needs. Got an email today admitting I have been charged 7 hours for carers in March that were not there. Would not recommend.

Reply from Alison Bullous, Head of Service at Aroma Care People Ltd

Thank you for your review. We are sorry our care delivery did not meet your expectations, despite every effort being made by ourselves. Your feedback is welcomed and we will look at further improving our service.


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Review from Kate B (Daughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Social Services allocated their disgusting limit of 30min call in care to my Dad in his 90's with a broken hip. Lucky we got Aroma Care Coventry who looked after Dad and then Mum 98, in their last months of life between Oct 20 and July 21. The carers were excellent. Not an endless pool of different
people turning up at all times of the day as we had previously experienced with another company, but two stable teams of a male and a female working together. Brilliant. If occasionally they were later than expected I knew it was because they had spent extra time on another client in need. When my father needed extra time on a call they gave that to him. My father passed in December. Then they provided call-in care for my mother until a live-in could start. Having the same staff that had attended my Dad helped my Mum in her grief. The amazing live-in carer they sent us cared for my Mum like I, her daughter would have until Mum died. Aroma Care staff you are dedicated, bless your hearts.

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Review from A B (Daughter of Client) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We are currently taking up our issues with this agency with them - they are responding in line with their complaints procedure - and with social services.


My review relates to the last 6 months.


In relation to staff, this review template requires that you select one category. I have therefore

had to select 'poor'. However, many of the staff we have encountered are caring people, who deal with my relative with dignity and respect, however, this is not consistent, and we do not blame the staff for the failings of the management.

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Review from Sally C (Daughter of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Aroma Care Coventry were assigned by social services in March after my father left rehabilitation care and came home following a stroke. After a short period of different carers, he was provided with a main carer who was excellent. He was a very gentleman who treated my father with dignity and respect.
When his main carer had days off all the other people sent to look after Dad were lovely. After a number of months Dad’s main carer left and was again quickly replaced with another main carer who again treated Dad with such gentleness and respect. If occasionally they were later than normal for their call it was because they needed to spend extra time with a previous call, which we understood and appreciated as when my father needed extra care on a call they provided that to him. My father passed away in September, but I can’t thank the Aroma Care staff enough, as the care they gave my father was excellent and enabled him to spend his last months at home.

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Current Review Score: 8.5 (8.461)

Overview of Review Score

The Review Score of 8.5 (8.461) out of 10 for Aroma Care People Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.461 for Aroma Care People Ltd is calculated as follows: ( (20 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 76 Ratings = 3.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care People Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Aroma Care People Ltd

What Type of Services does Aroma Care People Ltd offer?

Aroma Care People Ltd offers Home Care.

How many Carers does Aroma Care People Ltd employ?

Aroma Care People Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care People Ltd to verify any information. View our terms and conditions. Aroma Care People Ltd has a Platinum Service – more info.