Baxters Homecare Ltd

319 Farnham Road, Slough SL2 1HU
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10 78 Reviews
  • Baxters Homecare Ltd, Slough
Baxters Homecare Ltd provides complex homecare in Berkshire, Buckinghamshire and Surrey areas.

This homecare service offers hourly care, respite care, complex homecare, specialist care, dementia care and palliative care, to name but a few.

Baxters Homecare is committed to creating care packages in collaboration with GPs, CCG, social workers and other healthcare organisations, where necessary.
   
Staff are polite and caring and ready to advise families on any issues. The service is monitored 24 hours per day by a registered general nurse (RGN).

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Care Provided by Baxters Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Baxters Homecare Ltd
  • Person in charge
  • Andrea Baxter (Manager)

Funding & Fees Guide for Baxters Homecare Ltd

  • Prices

  • Starting from £29 per hour

  • Prices varies based on complexity

Baxters Homecare Ltd Reviews (78)

Total of 78, showing 21-40
10

Baxters Homecare Ltd has a Review Score of 10 (9.961) out of 10, based on 28 reviews in the last 2 years. Over all time Baxters Homecare Ltd has 78 reviews.

Overall Experience

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Review from Simi P (Wife of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxter team members came to my house for three months. I needed someone desperately to help me to help my husband. Team was very good. They look after my husband very nice and carefully. They always cared for him the way it suits him. Me and my husband really appreciated their effort and help. Thank
you all and God bless you all. Thank you. With love.

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Review from Hannah B (Daughter of Client) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dear mum was devastatingly diagnosed with brain cancer in March this year, our whole world got turned upside down and life as we knew it has suddenly changed forever overnight. The dreadful news hit us like a ton of bricks, we all felt completely lost and helpless, not knowing where to turn
and had no idea what the future would look like or how we were going to cope. But we were thankfully blessed with the Baxters Homecare family who entered our lives and have been there for us from the very beginning by showing endless support, care, comfort and loyalty. We cannot believe how lucky we have been to have such caring, loving and kind people not only look after Mum's every single need but also provide such amazing emotional support to me, my dad and our whole family. All the carers who have looked after Mum have massively enriched our lives so much and have brought us huge amounts of joy and happiness during this very difficult and challenging time. We are forever grateful.

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Review from Gavin B (Husband of Client) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare carers have been wonderful, looking after my wife, over this month. I am impressed by the high level of competency and empathy shown. Nothing is too much trouble for them.
Thank you so much.

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Review from Emily M (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One was Dad's carer for the two weeks before he passed away peacefully, in his own home, listening to his classical music. She was Dad's full-time carer, day and night, and was absolutely brilliant with him, and Dad loved her. When the family visited and made any suggestion, such as, 'would you like
a hot water bottle?' Dad would reply, 'don't interfere, you're just a visitor now'. Our family had been caring for Dad, staying over at night and being there during the day, but we couldn't cope any longer, and we couldn't have hoped for a better carer than her. As well as being very caring and meeting Dad's every need, she was very professional, keeping in close contact with her supervisor. She enabled Dad to have a happy and comfortable final two weeks of his life, and we are very grateful to her and the team at Baxters for this.

Reply from Andrea, Manager at Baxters Homecare Ltd

Thank you, Emily. I will pass your kind words on to the staff. I am glad to know that the live-in care worker made a difference and follows through with our mission of caring with compassion.


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Review from Andrea H (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare provided care at home for my mum during the last few months of her life. It was such a relief and gave me peace of mind to know that she had lovely carers with her whilst I was working. The standard of care from the Baxters team, along with their caring and compassionate natures is
excellent. All of the carers are well-presented and very professional. I would have no hesitation in recommending this home care provider.

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Review from Elaine F (Next of Kin) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the manager and all the team who supported with the double ups and waking nights at Baxters Home Care.
We wanted to thank you very much for the support you gave my husband and I. It ensured he could safely be cared for in the comfort of his own home. I could have a rest and some time away. A win-win.
From
the introduction to assessment and delivery, all the team were professional, experienced and very cheerful. This was all wrapped up in a can-do attitude.
When we first met the manager, her words were, we are good. We can honestly say this is definitely the case and the service we experienced during our 2-week respite.
We look forward to working with you in the future.
All the best.

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Review from Rachel F (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were brilliant with my Mum, and she loved seeing them, always made sure mum was okay and often made her laugh, very good with letting me know any issues, also able to speak to someone, to the manager and team Thank you x

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Review from Shelagh B (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare looked after my mum in the last 3 months of her life. The standard of care and compassion was first class not only for my mum but myself as well.
I cannot recommend this company enough. It truly gave me peace of mind to know that someone kind and considerate was with my mum when I
could not be there. I will never forget their kindness and compassion - it was absolutely first class

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Review from Karen O (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I cared for my father at home for 5 weeks - which would not have been possible without the carers helping every day - ensuring our father was comfortable. Each and every one of them was kind, considerate, polite and cheerful.
Over that period of time we got to know so many of them -
and while the focus was on our father - they were always concerned for us too.
The team at Baxter's were consistently professional with communication and we felt all our needs and requests were met.
We would highly recommend Baxter's Homecare for any family needing caring support at home.

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Review from Giuseppe A (Son of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to have Baxters Homecare Ltd help us with my father during a difficult time. The staff were polite and caring and took great care of my father's needs. The staff kept us in form of any changes and also provided advice. Without their help, we could not have looked after my father at
home. A big thank you.

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Review from S L (Next of Kin) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the service received from Baxters Homecare highly enough. From our first telephone conversation I felt confident and at ease with the level of caring and professionalism portrayed - this was cemented on our first physical meeting and continued thought the time of care. Each member of
the team was gentle, kind and respectful showing interest in their client with a caring nature. The care provided was premium and I would be a priority contact should we require it again.

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Review from Pamela S (Wife of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxter's Homecare took care of all my husband's needs from the last few days of December until the time John died on the 12th of January 2023. He had expressed the wish to stay at home and Baxter's carers made sure that his request to die at home was honoured. Two carers arrived 4 times a day and took
care of all his needs right up to the moment he actually died. He always said he wasn't in pain and I'm sure that was because the kindness, compassion and professionalism of the carers meant he always felt comfortable and cared for. It also meant the family could relax knowing that he was being so well looked after. The carers were also very kind and showed concern for members of the family and making what could have been a very sad and worrying time easier to bear.
It would be impossible to say just how grateful all our family are to Baxter's Homecare for the quite amazing and compassionate care they gave to my husband. We are just so grateful that it was the NHS who recommended them to us.

Reply from Nickelle Moor, Admin at Baxters Homecare Ltd

Thank you for your kind words. We will continue to deliver great care. Our job is made so much easier with a supportive family like yourselves.


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Review from Natalee T (Wife of Client) published on 25 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters helped care for my husband in the last few months of his life. It was a really sad time for our family, however, the ladies' daily visits were welcomed. During those dark days, there were snippets of my husband's cheerful side as you would often hear him laughing with the ladies. They were kind
and gentle, very smart in their presentation and nothing was ever too much. I would definitely recommend them

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Review from David F (Husband of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Baxters Homecare Team helped care for my wife for the last three weeks of her life, helping to fulfil the family's promise to her that she would be able to die at home. Without Baxters that would have been very difficult to achieve. They took a huge burden and responsibility off my shoulders.
Each
and every member of staff who attended my wife three times a day were courteous, caring, supremely professional and above all kind. I and my family will be forever grateful for their gentle compassion.
Thank you all.

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Review from Ann M (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homcare's team cared for my husband for a year as he battled with motor neurone disease until he sadly passed away. I cannot fault their expertise, professionalism and the care they provided. Not only did they provide the care he needed to an extremely high standard, which made him feel safe
and comfortable in his own home, they made him laugh and he enjoyed their company which was important to his quality of life. Our carers were very supportive and kind to me as well and always considerate. I view them as friends. I cannot praise them enough and highly recommend them for the superb care they provide.

Reply from Andrea Baxter, Manager at Baxters Homecare Ltd

Sorry for your loss. He was a pleasure, you both made the team feel welcome in your home.


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Review from Simon S (Father of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Baxter’s Team provided home care for our daughter as she recovered from major spinal surgery. Our daughter has complex special needs. The team were extremely professional and flexible, integrating into our house effortlessly whilst still providing very professional care for our daughter during her
recovery. They kept her entertained and engaged to prevent her focussing on her discomfort. They were also very mindful that they were in our house and sought to adapt their work to work with us. Thank you.

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Review from Colin H (Husband of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxter's provided home care for my wife for nearly 4-years (from May 2018 to January 2022) as she underwent a slow decline from Primary Progressive MS. (She has now moved to a new residential facility, which Baxter's have recently opened). I have always found the service professional and well organised
- for instance, the care plan is fully online and easy for all staff to access. The manager is extremely diligent in monitoring service performance and proactive in suggesting changes that may be needed. The carers are fantastic - not only well trained and supportive, but above all, kind, and that has made a huge difference to my wife's palliative journey. As someone who is paralysed and has limited communication, she is completely reliant on 24x7 support, and it is only through their efforts that she could stay at home for so long and in reasonable comfort.

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Review from Celene S (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare provided support for our terminally ill mother during the nights over a 4 week period. It was hard for us as a family to care for her during the day and also at night. It gave us the much break we needed. We had two named staff who were caring and attentive, we cannot fault their care.

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Review from M I (Husband of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, empathetic and punctual. Providing a very good service, employing best practice. Excellent system at head office for recording the assistance their carers give to the patient on a continuing basis, and their administering of medication, food and beverage.
They have proved to be of great
service in ensuring the well being of the patient suffering from a terminal illness.
They have proved to be pro-active in assessing and anticipating the needs of the patient and planning for it.
Good at listening to constructive criticism and acting on it.
I have no hesitation in recommending them for domiciliary care.

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Review from S F (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we met the manager and her team, they were reassuring, sensitive, caring, discreet and supportive during an incredibly difficult time for me and my family. I would highly recommend their services.

Reply from Andrea Baxter, Registered manager at Baxters Homecare Ltd

Thank you. It was a pleasure caring for your loved one.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Baxters Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Baxters Homecare Ltd is calculated as follows: ( (147 Excellents x 5) + (6 Goods x 4) ) ÷ 153 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Baxters Homecare Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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