Baxters Homecare Ltd

319 Farnham Road, Slough SL2 1HU
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10 80 Reviews
  • Baxters Homecare Ltd, Slough
Baxters Homecare Ltd provides complex homecare in Berkshire, Buckinghamshire and Surrey areas.

This homecare service offers hourly care, respite care, complex homecare, specialist care, dementia care and palliative care, to name but a few.

Baxters Homecare is committed to creating care packages in collaboration with GPs, CCG, social workers and other healthcare organisations, where necessary.
   
Staff are polite and caring and ready to advise families on any issues. The service is monitored 24 hours per day by a registered general nurse (RGN).

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Care Provided by Baxters Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Baxters Homecare Ltd
  • Person in charge
  • Andrea Baxter (Manager)

Funding & Fees Guide for Baxters Homecare Ltd

  • Prices

  • Starting from £29 per hour

  • Prices varies based on complexity

Baxters Homecare Ltd Reviews (80)

Total of 80, showing 41-60
10

Baxters Homecare Ltd has a Review Score of 10 (9.962) out of 10, based on 29 reviews in the last 2 years. Over all time Baxters Homecare Ltd has 80 reviews.

Overall Experience

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Review from M I (Husband of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, empathetic and punctual. Providing a very good service, employing best practice. Excellent system at head office for recording the assistance their carers give to the patient on a continuing basis, and their administering of medication, food and beverage.
They have proved to be of great
service in ensuring the well being of the patient suffering from a terminal illness.
They have proved to be pro-active in assessing and anticipating the needs of the patient and planning for it.
Good at listening to constructive criticism and acting on it.
I have no hesitation in recommending them for domiciliary care.

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Review from S F (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we met the manager and her team, they were reassuring, sensitive, caring, discreet and supportive during an incredibly difficult time for me and my family. I would highly recommend their services.

Reply from Andrea Baxter, Registered manager at Baxters Homecare Ltd

Thank you. It was a pleasure caring for your loved one.


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Review from K H (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t have asked for better care for my mum in her last few weeks. Our carer was so kind and became part of the family in just 3 weeks. She gave us peace of mind that while we were at work or away from mum for a little while she was being beautifully and respectfully cared for, it made a very difficult
time a little bit easier. Thank you

Reply from Andrea Baxter, Registered Manager at Baxters Homecare Ltd

Thank you, Mum was so lovely and it was a pleasure to care for her.


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Review from Toby J (Son of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Baxters cared for my mum for 18 months. Mum's main carer and the various daily carers were excellent, professional, well presented, and kind.
The communication between myself at head office was a little strained due to the repressive management style. Some very odd rules of not allowing carers to talk
with clients or to share information were inhibiting. Our carers also had little time off, with sometimes only an hour's notice of a break, which didn't allow for any personal planning. In summary, there's little care towards the welfare of the carers.
Pay the carers more as I believe it's more profitable to be nice and trusting of your staff.

Reply from Andrea Baxter, Registered manager at Baxters Homecare Ltd

Hi Toby, thank you for your review. I am happy you believe your mum received 5-star care, that is the aim. The care staff "excellent, professional, well presented, and kind" these are the basic attributes all our care staff must have, thank you for the feedback. I was not aware that there was a strained relationship between you and management. I assume there was a good working relationship with management, as management was available to you seven days per week. There are no rules prohibiting staff from speaking with service users and family. However, the staff is reminded to maintain professional boundaries. Staff time off is planned with staff and at no time was staff given one hour notice for breaks. The statement "there's little care towards the welfare of the carers" is categorically untrue. All our staff is paid well above the national living wage. Please feel free to ring me to discuss any unclarified issues.


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Review from Elitha W (Daughter of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my mother was exemplary. Baxters Homecare came into my mother's life at a time when she needed them the most, in January 2021 up until her death in June 2021. From the start care was person-centered. Staff got to know the essence of my mother and that positively influenced
how care was delivered. The registered manager was proactive and spoke to various health professionals on our behalf, especially as my mother's health was taking a 'turn for the worse'. This was of tremendous help to the family. Although the pain of my mother's death is still raw, the care, support, and attention Baxters Homecare provided have created good memories for the family to hold on to.

Reply from Andrea Baxter, Registered Manager at Baxters Homecare Ltd

Thank you for your kind words, we will continue to always try and deliver the best.


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Review from David P (Grandson of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Baxters team cared for my Grandmother, when she returned from hospital (after a fall and then COVID) in Feb 2021, until she had to leave home and move into a care home in May. My Grandmother had used an alternative provider for a lot of 2020, but the standards of care from the Baxters team, along
with the professional administration/organisation were a massive upgrade on our previous experience. The team showed empathy and made every attempt to go over and above in terms of caring for my Grandmother's safety and hygiene.

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Review from A B (Wife of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare Ltd has proven to be a great asset in my husbands care. The carers are meticulous and caring and always quick to notice if he needs anything. There is fun and laughter and singing during personal care which he has joined in and enjoyed. The wrist exercises have been done every day and
the wrist is improving. Thank you Baxters.

Reply from Andrea Baxter, Registered manager at Baxters Homecare Ltd

Thank you we will continue to aim high in the delivery of care.


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Review from Philip B (Grandson of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have been providing care to my grandmother for the past two months. I find them to be very caring and reliable. They are very approachable and easy to communicate with. Getting to spend her final days at home has always been her wish.

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Review from John P (Son of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is currently providing care for my dad for the last few months. I cannot fault their care and attention to detail, nothing is too much trouble for them. They send the same group of staff that is familiar with dad needs.

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Review from Julia G (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare agency were extremely helpful with all aspects of my dad's care. I found all their members of staff to be professional but still friendly and approachable. Baxters made the last months of my dad's life easier and allowed him to spend them in his own home.

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Review from Nina L-M (Daughter of Client) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great agency. All the staff were very friendly and helpful. True professionals. So happy they were looking after my Dad in his last few weeks. They made a huge difference to the end of his life, allowing him to stay at home with 24/7 care. Would highly recommend them to anyone wanting the best care
for their loved ones.

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Review from Beverley C (Wife of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional, efficient and caring. They have been very supportive, and I would not hesitate to recommend them to others.

Reply from Andrea Baxter, Registered Manager at Baxters Homecare Ltd

Thank you, we try to deliver the highest standard at all times.


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Review from Alan W (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters have provided care since my leaving the hospital and have exceeded one's expectations.

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Review from Nordia D (Daughter of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team of care workers have been looking after my dad since discharge from hospital. As a family we were unsure how having people in our house would help. The team has been amazing, the workers always friendly and willing to help. The manager ensures she checks in on my dad to ensure he is happy
with the care.

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Review from Stephen G (Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are great, they help me stay out of hospital. The guys are very kind and caring, I have been able to remain in my flat and not go to a nursing home as first thought

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Review from A W (Wife of Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having carers before we were very wary, but our experience with Baxters Ltd is beyond our expectations. The carers coming into our house are both respectful, polite and diligent in their care of my husband. Every detail of care is covered. The proprietor works along with the carers, training them
and aiding us with any problems we may have

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Review from Janet (Mother of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care provided to my son, everyone goes above and beyond what their normal duties are to make sure my son is happy and comfortable.

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Review from B S (Son of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxter's have been caring for my father for the last 18 months. I have found the carers to be well trained, experienced and empathetic to my father's needs. The service is well managed and well led, I would recommend them to others.

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Review from Glynis (Daughter-in-law of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been looking after my 90-year-old Mother-in-Law, who suffers from Onset Alzheimer’s, for quite a few months now. We find that they are extremely passionate about their jobs and very attentive, offering sound advice on safety issues which helps our peace of mind. Bringing them on board
has eased a lot of pressure on us and we are extremely grateful for the service they provide. Would highly recommend.

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Review from Kamlesh R (Daughter of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has worked with Baxters and specifically the Manager for over a year now. There ehave been some very difficult times for us as a family as our Father's condition deteriorated significantly but her patience and skill get us through those difficult times and we have confidence and trust in
her ability to care for our father and support us. It is vital in this relationship to know that our views are considered and to consult us throughout.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Baxters Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Baxters Homecare Ltd is calculated as follows: ( (150 Excellents x 5) + (6 Goods x 4) ) ÷ 156 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Baxters Homecare Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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