Baxters Homecare Ltd

319 Farnham Road, Slough SL2 1HU
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10 78 Reviews
  • Baxters Homecare Ltd, Slough
Baxters Homecare Ltd provides complex homecare in Berkshire, Buckinghamshire and Surrey areas.

This homecare service offers hourly care, respite care, complex homecare, specialist care, dementia care and palliative care, to name but a few.

Baxters Homecare is committed to creating care packages in collaboration with GPs, CCG, social workers and other healthcare organisations, where necessary.
   
Staff are polite and caring and ready to advise families on any issues. The service is monitored 24 hours per day by a registered general nurse (RGN).

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Care Provided by Baxters Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Baxters Homecare Ltd
  • Person in charge
  • Andrea Baxter (Manager)

Funding & Fees Guide for Baxters Homecare Ltd

  • Prices

  • Starting from £29 per hour

  • Prices varies based on complexity

Baxters Homecare Ltd Reviews (78)

Total of 78, showing 61-78
10

Baxters Homecare Ltd has a Review Score of 10 (9.961) out of 10, based on 28 reviews in the last 2 years. Over all time Baxters Homecare Ltd has 78 reviews.

Overall Experience

  • 74
  • 3
  • 1
  • 0
  • 0

Date Published

78
5
9
27
51

Review from L F (Niece of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers at Baxters have worked seamlessly with the Hospice Community Team to provide care and support to our family. The working practices make the checking of carte, medication and issues easier for all concerned. All round friendly, professional and available service makes a difficult
time less stressful. Thank you.

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Review from B W (Husband of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters has been caring for my wife since May 2018. It has been such a great relief for me and the family. They always have a smile on their face. It helps that we always have the same group of ladies.

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Review from Fabian (Grandson of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Baxters Homecare for being so reliable and professional with my Granddad. The carers were reliable and I cannot thank them enough for helping us out in a temporary urgent situation.

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Review from Diana W (Daughter of Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy to leave mum in the hands of the Baxters team. All the girls were very kind and patient with mum. The Whatsapp site was also excellent. It alerted us to any concerns which could then be quickly dealt with. They are a caring and conscientious team and we, as a family, are sorry to
lose them.

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Review from Adrian (Son of Client) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carer has looked after my mum with very great care and with personal kindness. At all times she is ready to help should I need her. I am very happy and thankful to have her. Thank you!! Baxters.

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Review from Jane (Daughter of Client) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very distressing time for the family when mum got ill. Baxters Homecare was tasked with providing end of life care for our mother. The care workers were sensitive, compassionate and perform every task dignity and efficiency. That indicates how well trained they were, the manager will ring
us from time to time to ask if the family was ok. I cannot fault the care or the company. Well done Baxters.

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Review from Linda L (Daughter of Client) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency helped me get a much-needed break by providing a live-in carer for my parents, at very short notice. The carer was friendly, hardworking and efficient, having to care for my father with dementia, my mother who is very frail and needs all personal care and the family dog. My parent's likes
and dislikes were respected and I could go away knowing they would be well looked after.
Importantly they liked the carer and on my return, my mother said she and my father ( and the dog ) had been well looked after. My mother also told me that the manager had come and done a spot check, checking they were both happy. I would use this agency again.

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Review from S J (Friend of Client) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very ill and needed support and Baxters was recommended. They have done an excellent job as my friend sings them nothing but praises. She said they were extremely professional and often go beyond what is expected to make her comfortable.

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Review from Elizabeth H (Client) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my carers are the kindest, most friendly group of people one could meet. In fact, it's a pleasure to have them in my home. They really cheer me up.

Reply from Andrea Baxter at Baxters Homecare Ltd

Thank you Elizabeth, it is a pleasure


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Review from S F (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the team from Baxters Homecare have provided an excellent support service to my 95-year-old mum who is desperate to remain in her own home. The care provided has allowed her to do this and the support and kindness of all the carers are much appreciated by the family. Living a distance
away, it has helped to know that Mum is in safe hands. We are constantly kept up to date of any issues that might arise and it is reassuring to know that Mum is so well looked after. I would have no hesitation in recommending the agency.

Reply from Andrea Baxter at Baxters Homecare Ltd

Thank you. She is an absolute delight to care for.


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Review from Vince (Husband of Client) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

End of Life care was provided for my wife during her final days. The team were sympathetic and cheerful providing some light relief during this difficult time whilst attending to her necessary requirements.

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Review from Jill O (Wife of Client) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the carers who visit my husband on a daily basis.
It seems nothing is too much trouble, and we are always greeted with a smile.
The Care Policies held at Baxters Homecare Ltd, I am confident in saying, are second to none.
I can confidently recommend this company.
They
have shown constant support, attention to detail, and kindness when it is most needed.

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Review from Penny K (Daughter of Client) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare Ltd has been exceedingly professional, helpful and responsive in their work, but also genuinely sympathetic and sensitive towards their client, our terminally ill mother in her suffering and pain. Every individual carer was kind and thoughtful and did her utmost to ease our mother's
pain and to make her as comfortable as possible.

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Review from E E (Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality care. Caring, sensitive, talkative and a pleasure to see every morning. Willing to be flexible around hospital appointments. Always ask how I am feeling, show genuine concern. All really fabulous, lovely ladies, would highly recommend.

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Review from Gordon W (Brother of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent, they always turn up on time with smiles on their faces. They interact with us and was very knowledgeable about all aspects of care. The manager came to check on things and was always polite.

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Review from Sue J (Partner of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three visits a day we received helped me to keep my partner at home until she died, as we had both wanted. Not only did the carers look after her beautifully but their visits were very helpful and reassuring to me. I was especially impressed by the way the manager made regular visits herself and
kept a close eye on everything. Thank you so very much.

Reply from Andrea Baxter, Manager at Baxters Homecare Ltd

It was a pleasure, we love and enjoy what we do.


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Review from D R (Husband of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints whatsoever. Great team of carers.

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Review from Clare C (Daughter of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baxters Homecare Ltd have been caring for Mum for just over a month now. The standard of care has been exceptional. All carers are highly professional but always deliver their care with warm compassion and a smile. As well as looking after Mum so well, they have also actively made life easier for both
me and my dad during this challenging time, providing both practical and emotional support. Many, many thanks.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Baxters Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Baxters Homecare Ltd is calculated as follows: ( (147 Excellents x 5) + (6 Goods x 4) ) ÷ 153 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Baxters Homecare Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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