Private Domiciliary Care Rates are as follows;
Weekdays - from £21.57 per hour
Weekends - from £22.68 per hour
Care at Home ranging from 15 minutes up to 1 hour visits. Support tailored to suit your needs within the comfort of your own Home.
Specialised End of Life Care; with Support provided for Clients and their Families, from 30 minute visits up to 24 hours per day by highly qualified and specifically trained Palliative Care Staff.
Domestic & Companionship Services are also available.
Fees may differ based on the service type or on Bank Holidays.
PCS (Personal Care Services) Ltd has a Review Score of 9.9 (9.941) out of 10, based on 17 reviews in the last 2 years. Over all time PCS (Personal Care Services) Ltd has 48 reviews.
Review from Jane G (Client) published on 10 March 2025
Submitted via Website •
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Treated with Dignity
Value for Money
Review from B M (Client) published on 16 January 2025
Submitted via Postal Card •
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Daughter of Client) published on 13 January 2025
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tony B (Husband of Client) published on 29 November 2024
Submitted via Postal Card •
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individual managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Allison A (Client) assisted by family/friend published on 29 November 2024
Submitted via Postal Card •
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individual managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kath O (Wife of Client) published on 19 November 2024
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your husbands care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
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Review from Elaine P (Daughter of Client) published on 12 November 2024
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially the staff members supporting you. If there is anything else we can help with don't hesitate to contact us.
Staff
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Management
Treated with Dignity
Value for Money
Review from Keith B (Client) published on 6 November 2024
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially the staff members supporting you. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline S (Daughter of Client) published on 21 March 2024
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially that one staff member. If there is anything else we can help with don't hesitate to contact us.
Staff
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Review from Yvonne S (Daughter of Client) published on 30 August 2023
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michelle S (Daughter of Client) published on 26 July 2023
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Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your dad's care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Donna B (Client) published on 19 June 2023
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and we are honoured to provide you with the care and support you deserve, your feedback will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.
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Review from G S (Client) published on 17 May 2023
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rita Margaret G (Client) published on 16 May 2023
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing yours and your husband's care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Denise H (Daughter of Client) published on 12 May 2023
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing your mum's care package. If there is anything else we can help with don't hesitate to contact us.
Staff
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Management
Treated with Dignity
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Review from C C (Daughter of Client) published on 11 May 2023
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your mum's care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqui D (Wife of Client) published on 1 May 2023
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Reply from Chantelle Wilson, Graphic Design, Web and Marketing Manager at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing your husbands care package. If there is anything else we can help with don't hesitate to contact us.
Staff
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Management
Treated with Dignity
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Review from Christine B (Daughter of Client) published on 3 March 2022
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing Mum’s care package. If there is anything else we can help with don't hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Husband of Client) published on 3 March 2022
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Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
We can't thank you enough for such a kind, openhearted comment. To be a part of such a special lady's life, was truly our honour, we will hold her memory close within our hearts.
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Review from Denise H (Daughter of Client) published on 23 February 2022
Submitted via Website •
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I must also say that if for any reason they don't stay for the agreed allocation of time (this will be guided by my mother in law!) the monthly invoice reflects this, amazing. Our 1st experience of care service and boy did we drop lucky with PCS!
Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much for taking the time out and posting a review. Your kind words are truly appreciated. If there is anything else we can help with don't hesitate to contact us. Kindest Regards, The PCS Team
Staff
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The Review Score of 9.9 (9.941) out of 10 for PCS (Personal Care Services) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for PCS (Personal Care Services) Ltd is calculated as follows: ( (96 Excellents x 5) + (6 Goods x 4) ) ÷ 102 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PCS (Personal Care Services) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2020
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Date: Friday 31 May 2024 More details
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Job Title: Director/Registered Manager
Joined: 2013
Hi my name is Nicola I am the Director and Registered Manager of PCS, I am responsible for the day to day running of the Company, I have a true passion for what I do and I wear my heart on my sleeve.
I love coming to work every day and my tummy flutters every time I enter the car park at our offices, sometimes I pinch myself to make sure it’s all real.
My other true love is my dogs Buster and Brucie (both are Cavalier King Charles) I suppose I should say my husband too but the dogs are cuter!! I love walking and listening to house music, I should also state I am fond of a good glass of Prosecco or 3!!!!
Job Title: Business Development Manager
Joined: 2013
Hi, my name is Chantelle and I am the Business Development Manager for PCS. I also manage all of the company's Design, Web and Marketing needs.
On a day to day basis, I get to create all the flyers and branding artwork for the company as well as all the fun and exciting content for our Social Media pages.
I am currently learning Spanish, I love anything to do with food or cooking (I will eat anything that comes in sandwich form, but please hold the mayo!) and I also enjoy outdoor adventures on my bike.
Job Title: Office Manager
Joined: 2013
Hi my name is Karen. I am the Office Manager for PCS.
I oversee the daily running of the office which can be challenging at times, however thoroughly enjoyable as every day is different. I work with an amazing team both in the office and in the field and get to deal with some wonderful families and clients.
I have 3 beautiful children who test my patience at the best of times but we have some amazing adventures together. I love walking and spending time outdoors and I love coffee a little too much and am trying to cut down so apologies if you get me on one of those days.
Job Title: Training & Development Supervisor
Joined: 2014
Hi my name is David and it is my job to ensure that all PCS staff are appropriately trained.
This involves a variety of innovative training methods to ensure that staff receive specific and bespoke training. My jobs are many are varied but I mainly enjoy ensuring our clients have the moving and handling equipment that keeps them safe at home while maximising their independence.
In my spare time I am a swimming official for my daughter’s local swimming club. Perhaps my most important job is ensuring that the office staff’s caffeine levels are at their absolute maximum.
Job Title: Care Manager
Joined: 2014
Hi, my name is Lorna. I am the Care and manager, which means I go and meet clients at the beginning of their care with us and make sure that they have everything they need to be supported by the carers and to reassure them.
I have many other jobs that I do throughout my day, the list goes on. I am a massive rugby league fan and love going watching my ‘men in shorts’ at the weekends and nothing will stop me seeing them!
Any other spare time I have I love to spend time in the kitchen cooking or going for nice long walks.
Job Title: Allocations Care Co-Ordinator
Joined: 2018
Hi, my name is Ellie and I am a member of the dream team which is the allocations team. Within my role, I allocate the Rotas for all the staff and ensure that all the client's needs are met by having the correct staff in the right places. I also complete all audits for both staff and clients. I love going on holidays, travelling around and seeing new places. I like to spend time with my family and LOVE to eat Chinese food.
Job Title: Community Care Assessor
Joined: 2021
My name is Susan, I am a Community Care Assessor, I visit the clients at their home address and make sure the package of care we are giving meets all their needs and to reassure them.
I spend a lot of time with my two Granddaughters, I love Gardening and being outdoors.
Job Title: Office Administrator
Joined: 2022
Hello, I’m Sophia, I am the Administrator of the Office.
I make sure to keep the Office and files in check. This includes Organising Supervisions, 3 Month Reviews, General Meetings, etc.
I also work alongside David with booking New Starters and current Staff in for Training. Overall, my main skill is brew making.
I love to spend my free time Shopping; some may call me a shopaholic, but I call it Retail Therapy.
Job Title: HR Administrator
Joined: 2023
Hi, I’m Jem and I oversee the HR and recruitment process for all our candidates and staff members, I make sure everyone who comes for an interview feels welcome and make sure we make the right decisions when choosing who cares for our wonderful clients. I help with a lot of the admin side of things too and complete audits for clients and staff, ensuring we are up to date with information and files. I spend a lot of time going out with my family and friends, and my gorgeous retriever, Teddy, who truly is my best friend and the only one I share my food with! I think people would say I am crazy and talk to much; I call it a free soul!
Job Title: Medications Administrator
Joined: 2024
Hi, my name is Claire.
I am the Medication Coordinator. I work in the office and in the field, ensuring that our clients medication is correct! I love getting out and meeting our amazing clients and their families.
I order and audit our clients medication, to make sure everyone is safe. This also means listening to a lot of hold music while trying to get through to the GP’s and pharmacies!
I have a little boy that is an absolute firecracker – he keeps me on my toes, and I wouldn’t have it any other way.
I love spending time with my family, exploring the world as much as possible.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PCS (Personal Care Services) Ltd to verify any information. View our terms and conditions. PCS (Personal Care Services) Ltd has a Platinum Service – more info.