PCS (Personal Care Services) Ltd

West Lancashire Investment Centre, Maple View, White Moss Business Park, Skelmersdale WN8 9TG
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9.9 48 Reviews
  • PCS (Personal Care Services) Ltd, Skelmersdale
"An Ethical Provider providing services throughout Wigan, Skelmersdale, Ormskirk and Maghull areas."

PCS (Personal Care Services) Ltd is a specialised Domiciliary and Palliative Care Provider based in Skelmersdale, Lancashire, providing dedicated, high quality and affordable Domiciliary & Palliative Care services throughout the North West of England.

They are committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. PCS (Personal Care Services) Ltd is committed to meeting the needs of those people entrusted to their care.

At PCS (Personal Care Services) Ltd they recognise the individuals need for personal fulfilment and aim to offer individualised programs of meaningful activity to satisfy the needs of all their service users.

They encourage involvement in the planning and delivery of services through their “person-centred” approach to enable them to shape their services around the holistic needs and preferences of people they support and their families to ensure positive outcomes.

They ensure they have regular communication with the people they support and their families through the assessment process and throughout the ongoing support package. They consider the wishes, needs, preferences and decisions of the persons being supported.

Care Provided by PCS (Personal Care Services) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PCS (Personal Care Services) Ltd
  • Person in charge
  • Nicola Connolly (Director/Registered Manager)

Funding & Fees Guide for PCS (Personal Care Services) Ltd

  • Prices
  • Private Domiciliary Care Rates are as follows;


    Weekdays - from £21.57 per hour
    Weekends - from £22.68 per hour


  • Care at Home ranging from 15 minutes up to 1 hour visits. Support tailored to suit your needs within the comfort of your own Home.


    Specialised End of Life Care; with Support provided for Clients and their Families, from 30 minute visits up to 24 hours per day by highly qualified and specifically trained Palliative Care Staff.


    Domestic & Companionship Services are also available.


    Fees may differ based on the service type or on Bank Holidays.


PCS (Personal Care Services) Ltd Reviews (48)

Total of 48, showing 1-20
9.9

PCS (Personal Care Services) Ltd has a Review Score of 9.9 (9.941) out of 10, based on 17 reviews in the last 2 years. Over all time PCS (Personal Care Services) Ltd has 48 reviews.

Overall Experience

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Date Published

48
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Overall Experience  Overall Experience 5.0 out of 5

These beautiful people have been taking care of me for a while now. They are friendly, kind, caring and professional people who I feel completely safe with. They even take care of my two service dogs. Service with a smile.
More than happy with the service I get. Thank you to all the carers that continue
to take care of me. Would highly recommend.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have been receiving since May.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

Mum's been with PCS for nearly two years now and she has some lovely carers who look after her and have got to know her well. She has some complex needs regarding medication and diet and her regular carers have done a great job accommodating her needs. Thanks also to the team in the office who are
always on hand to take my calls and deal with my concerns.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

PCS over the past months have provided excellent professional care. Our primary carer is completely professional, caring, efficient and totally engages with my wife with humour and interest. She is highly trained and is fully aware of the need to top up medication, toiletries and continence requirements.
She is more like a family member than a carer. Subsequent carers are also of a high standard. Managment are always willing to meet our needs and willing to change our calls to facilitate trips out. Following an accident, care for myself was exemplary.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individual managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

My carer has now been coming for over 12 months and we have developed a routine. If any changes need to be made, she makes the necessary change and remembers it. She is very quick and efficient, pleasant and nothing is too much trouble. I highly recommend her.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individual managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

After a bit of a shaky start we are now very happy with our regular carers, they are pleasant, polite and provide a great service. They are always very helpful and cheerful and my husband actually looks forward to their visits which wasn't the case when care first became necessary!
Continuity is key
I believe and in the main, this has now been achieved by the allocations team who do a great job under what must sometimes be challenging conditions.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your husbands care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

As a long-time client, my Mum considers her PCS carers to be very much her friends now. They always treat my Mum with sensitivity (and humour when needed!). I can always rely on support from the team and this has helped me to help my Mum, who can be quite an anxious lady. It is fantastic to see Mum
so settled and know she is so well looked after.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially the staff members supporting you. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

My few words unfortunately cannot do justice to my PCS Carer's and management team, who have become my very good friends and have helped me through troubled times. Their professionalism and care go above and beyond my expectations and I look forward to their visits that brighten up my life alone on
lonely days. I am assured by PCS they will look after and care for me for as long as I am able to stay in my home and that means a great deal to me taking a weight off my mind. Many thanks to all at PCS Carers.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially the staff members supporting you. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Personal Care Services. My mum received wonderful friendly people coming to her, especially one staff member who treated my mum like her own.
She wasn’t with you long but they all took the time and patience needed for her needs and I will be ever thankful for that.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package, especially that one staff member. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

We used PCS (Personal Care Services) Ltd whilst on a week's break to the area, this was to help with my 86 year old mum's care needs. The care given by all the team was exceptional and second to none. The management kept us informed throughout and went above and beyond our expectations. I would highly
recommend this company.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely exceptional service was provided from explaining the support that could be provided when trying to navigate my way through the care system for my father who needed end-of-life care at home. The care provided was exceptional, considerate and professional at every point. All of the team were
thoughtful and caring and provided me with all of the information that I needed when his health deteriorated. I would highly recommend it to anyone who requires at-home care themselves or for a family member. I can’t thank them enough.

Reply from Chantelle Wilson, Business Development Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your dad's care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

This is the second period I have used PCS for care. I would like to say that my care is always of a high standard. My dignity and feelings are always cared for.
Having been a nurse for 35 years I am totally in awe of the carers knowledge and practical abilities. I would also like to say that having
such care has given me my sense of being and confidence again. I would like to thank all my carers who, both myself and my family, see as friends and as extended family.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and we are honoured to provide you with the care and support you deserve, your feedback will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

I look forward to my carer's visits every day. They are such a lovely, helpful group, and nothing is too much trouble.
With me being housebound, it's so important to meet all these lovely carers day after day.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

I have received care from January 2023. All the carers do an excellent job, always greet me with 'How are you?' They make sure I am washed and dressed with no rush, they do go the extra mile. All of the carers ask have I got everything I need for the day and at night when they put me to bed they make
sure I have a drink and phone and tv remote, what more could I ask for?
Just like to say PCS also visited my husband from November 2016 until January 2022, when he had to go to a nursing home due to vascular dementia and the care he received then was truly amazing.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing yours and your husband's care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to have any care help as she is very independent but the suggestion by PCS to drip feed carers into mums day has worked really well. The team have been really lovely to her since we started the care package last year. Her recent fall has changed her needs and the team have
responded very quickly to increase the visits which has helped me enormously to know that she has some additional help.
I've found everyone very professional yet still maintaining a lovely homely feel. Wouldn't hesitate to recommend.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing your mum's care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers enter my mum's house every day and they go above and beyond their duties, they make all my mum's meals, wash the pots and make my mum's life lovely. My mum's carers in the morning wash her hair and make her look lovely and her clothes are changed every day.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the individuals managing your mum's care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

My husband returned home from hospital in January 2023 after suffering a severe stroke. For three months the team from Personal Care Services has supported and helped my husband each morning with washing and dressing and they have never let us down. A number of carers have visited our home and each
and every one of them has provided excellent and efficient care to my husband. We have really appreciated all that the staff have done for us, they have all been very pleasant, friendly, kind and caring and we would have no hesitation in using the services of PCS again should the need arise in the future.

Reply from Chantelle Wilson, Graphic Design, Web and Marketing Manager at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing your husbands care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

PCS have been providing 4 times daily home care visits for my mum from June 2021 until February 2022, when she went into residential care. During that time she received consistently good home care input. This has given me, her daughter, peace of mind and allowed me to help my mum in other areas.


All

the visiting PCS care staff have been friendly and respectful with my mum which has helped her to accept that carer help was a positive impact on her life. Thank you to all the care staff who have visited my mum, you’ve made a big difference to both our lives.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed to the individuals managing Mum’s care package. If there is anything else we can help with don't hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

I have no words to fully describe the level of absolute professionalism, love, care, empathy and hope that this organisation brought to our home during my late wife’s most desperate hours. I have absolutely no reservations in recommending this care provider. The manager / owner of this organisation
is of the highest calibre humanity can offer and in my opinion was a heaven send in our darkest hour. I will never forget.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

We can't thank you enough for such a kind, openhearted comment. To be a part of such a special lady's life, was truly our honour, we will hold her memory close within our hearts.


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Overall Experience  Overall Experience 5.0 out of 5

All the team have been brilliant with my mother in law, from the beginning when needs were assessed it was great to have their professional guidance. As her health improved, together PCS and I reviewed her needs and adjusted her care package accordingly. Everything they suggested was in the best interests
of my mother in law. As for the carers they are just brilliant, always on time, nothing is too much trouble. They take time with her, they stay and have a chat when they know she is lonely. They have become her friends.


I must also say that if for any reason they don't stay for the agreed allocation of time (this will be guided by my mother in law!) the monthly invoice reflects this, amazing. Our 1st experience of care service and boy did we drop lucky with PCS!


Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are truly appreciated. If there is anything else we can help with don't hesitate to contact us. Kindest Regards, The PCS Team


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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for PCS (Personal Care Services) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for PCS (Personal Care Services) Ltd is calculated as follows: ( (96 Excellents x 5) + (6 Goods x 4) ) ÷ 102 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PCS (Personal Care Services) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (10)

Nicola

Nicola Connolly

Job Title: Director/Registered Manager

Joined: 2013

Hi my name is Nicola I am the Director and Registered Manager of PCS, I am responsible for the day to day running of the Company, I have a true passion for what I do and I wear my heart on my sleeve.


I love coming to work every day and my tummy flutters every time I enter the car park at our offices, sometimes I pinch myself to make sure it’s all real.


My other true love is my dogs Buster and Brucie (both are Cavalier King Charles) I suppose I should say my husband too but the dogs are cuter!! I love walking and listening to house music, I should also state I am fond of a good glass of Prosecco or 3!!!!


Chantelle

Chantelle Wilson

Job Title: Business Development Manager

Joined: 2013

Hi, my name is Chantelle and I am the Business Development Manager for PCS. I also manage all of the company's Design, Web and Marketing needs.


On a day to day basis, I get to create all the flyers and branding artwork for the company as well as all the fun and exciting content for our Social Media pages.


I am currently learning Spanish, I love anything to do with food or cooking (I will eat anything that comes in sandwich form, but please hold the mayo!) and I also enjoy outdoor adventures on my bike.


Karen

Karen Mullen

Job Title: Office Manager

Joined: 2013

Hi my name is Karen. I am the Office Manager for PCS.


I oversee the daily running of the office which can be challenging at times, however thoroughly enjoyable as every day is different. I work with an amazing team both in the office and in the field and get to deal with some wonderful families and clients.


I have 3 beautiful children who test my patience at the best of times but we have some amazing adventures together. I love walking and spending time outdoors and I love coffee a little too much and am trying to cut down so apologies if you get me on one of those days.


David

David Martin

Job Title: Training & Development Supervisor

Joined: 2014

Hi my name is David and it is my job to ensure that all PCS staff are appropriately trained.


This involves a variety of innovative training methods to ensure that staff receive specific and bespoke training. My jobs are many are varied but I mainly enjoy ensuring our clients have the moving and handling equipment that keeps them safe at home while maximising their independence.


In my spare time I am a swimming official for my daughter’s local swimming club. Perhaps my most important job is ensuring that the office staff’s caffeine levels are at their absolute maximum.


Lorna

Lorna White

Job Title: Care Manager

Joined: 2014

Hi, my name is Lorna. I am the Care and manager, which means I go and meet clients at the beginning of their care with us and make sure that they have everything they need to be supported by the carers and to reassure them.


I have many other jobs that I do throughout my day, the list goes on. I am a massive rugby league fan and love going watching my ‘men in shorts’ at the weekends and nothing will stop me seeing them!


Any other spare time I have I love to spend time in the kitchen cooking or going for nice long walks.


Ellie

Ellie Weedall

Job Title: Allocations Care Co-Ordinator

Joined: 2018

Hi, my name is Ellie and I am a member of the dream team which is the allocations team. Within my role, I allocate the Rotas for all the staff and ensure that all the client's needs are met by having the correct staff in the right places. I also complete all audits for both staff and clients. I love going on holidays, travelling around and seeing new places. I like to spend time with my family and LOVE to eat Chinese food.


Susan

Susan Cullen

Job Title: Community Care Assessor

Joined: 2021

My name is Susan, I am a Community Care Assessor, I visit the clients at their home address and make sure the package of care we are giving meets all their needs and to reassure them.

I spend a lot of time with my two Granddaughters, I love Gardening and being outdoors.


Sophia

Sophia Turner

Job Title: Office Administrator

Joined: 2022

Hello, I’m Sophia, I am the Administrator of the Office.


I make sure to keep the Office and files in check. This includes Organising Supervisions, 3 Month Reviews, General Meetings, etc.


I also work alongside David with booking New Starters and current Staff in for Training. Overall, my main skill is brew making.


I love to spend my free time Shopping; some may call me a shopaholic, but I call it Retail Therapy.


Jemima

Jemima Hill Bilboe

Job Title: HR Administrator

Joined: 2023

Hi, I’m Jem and I oversee the HR and recruitment process for all our candidates and staff members, I make sure everyone who comes for an interview feels welcome and make sure we make the right decisions when choosing who cares for our wonderful clients. I help with a lot of the admin side of things too and complete audits for clients and staff, ensuring we are up to date with information and files. I spend a lot of time going out with my family and friends, and my gorgeous retriever, Teddy, who truly is my best friend and the only one I share my food with! I think people would say I am crazy and talk to much; I call it a free soul!


Claire

Claire Falcone

Job Title: Medications Administrator

Joined: 2024

Hi, my name is Claire.


I am the Medication Coordinator. I work in the office and in the field, ensuring that our clients medication is correct! I love getting out and meeting our amazing clients and their families.


I order and audit our clients medication, to make sure everyone is safe. This also means listening to a lot of hold music while trying to get through to the GP’s and pharmacies!


I have a little boy that is an absolute firecracker – he keeps me on my toes, and I wouldn’t have it any other way.

I love spending time with my family, exploring the world as much as possible.


Frequently Asked Questions about PCS (Personal Care Services) Ltd

What Type of Services does PCS (Personal Care Services) Ltd offer?

PCS (Personal Care Services) Ltd offers Home Care.

How many Carers does PCS (Personal Care Services) Ltd employ?

PCS (Personal Care Services) Ltd employs 120 carers.