Belgrave Care

3 Faulkner Street, Hoole, Chester CH2 3BD
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9.9 46 Reviews
  • Belgrave Care, Chester
Belgrave Care provides high-quality person-centred care to those living in Chester.

Belgrave Care Ltd aims to ensure all customers maintain their independence and lead fulfilling lives. Each individual customer will have their own person-centred plan to follow, making sure all the tasks are completed to a high standard. These may be tasks that the customer finds difficult to do themselves, or are just struggling a little. A bit of extra help can go a long way and make such a difference.

The services Belgrave Care provides are unique to each customer.

A range of services are available to suit the needs of individuals. These could include personal care, meal preparation, domestic services, shopping, outings, safe and well checks and live-in care, amongst others.

Belgrave Care is committed to delivering an excellent service in a traditional way with staff who know what they are doing. They firmly believe that if they look after their carers they will look after customers.

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Care Provided by Belgrave Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Belgrave Care Ltd
  • Person in charge
  • Jane Caroline Burgess (Care Manager)

Belgrave Care Reviews (46)

Total of 46, showing 1-20
9.9

Belgrave Care has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Belgrave Care has 46 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 1

Date Published

46
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31

Review from Karen L (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an awful experience, my elderly mother had with the Social Services provider we chose Belgrave Care and so glad we did!
Their services were fabulous and the genuine care this Team provided was second to none - my mother looked forward to their visits it was a pleasure to see - not like the previous
ones.
I would receive regular updates and calls if they were at all concerned and they would ask for my opinions too.
Nothing was ever too much trouble for Belgrave Care - the Team would often suggest ideas that could help her in any way to give her that extra bit of comfort all whilst keeping her own dignity.
When Mum passed I could tell these ladies were visibly upset and it just reinforced what a caring company this actually was and genuinely so - it was like second nature to them and I do mean all of them and yet completely professional. I wholeheartedly recommend Belgrave Care for your elderly loved ones. My sincere thanks to you all.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your lovely words. I always say everyone is treated like family. My business is run on empathy, recruiting the right people, and having a strong supportive management team. We miss your mum, and she is often talked about amongst staff very fondly. I'm so glad you chose us to look after your her. I wish we had more time with her. Always here for you and your family if you ever need a chat.


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Review from S H (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves all the ladies that come to see her, they're always upbeat and have plenty to chat about. A member of staff calls every afternoon to tell her which lady will be coming the following morning and confirm the time.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words. As I always say, we treat our customers as if they are our own family. We always like our customers to know who is coming and and what time, continuity is so important when having home care, this is what sets us apart.


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Review from Karen G (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care looked after my dad for the last six weeks of his life. He was extremely ill, bed-bound and barely able to speak.
The staff at Belgrave were incredibly kind and caring. They ensured that enough time was given to Dad's care. They always ensured he was comfortable, even at the very end.
I
would highly recommend them.
We have used another company and Belgrave was far superior.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for the lovely review of the care we provided for your dad. When we first spoke about the care, I promised you that we would look after your dad and support you and your family. We talked about his needs and call times, which we kept to. I always do my best to recruit people with the same ethos as the office staff Belgrave Care is run on empathy care and support. It's hard to believe there are agencies that don't. It was a pleasure to support him and to make him as comfortable as possible always striving to keep his dignity. I am glad we delivered our promise to you and your family. Your dad is missed by our team.


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Review from Tim W (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to thank the director and her team at Belgrave Care for looking after my dad. We appreciate Dad has not been easy to care for with his poor mobility and dementia but Belgrave Care have all met this challenge head-on, I've been really impressed by their professionalism,
caring attitude and help they provided for Dad. The director and team have really enriched his life and all put a smile back on his face.
He is a character and the 'best man I know' so finding the best care for him was of paramount importance. 
We also need to find someone to sing to him, the director, I'm sure he will continue singing and entertain people in his new home... maybe we could ask one of his favourite celebrities to visit?
Once again, thank you Belgrave for all you've done for Dad, you are a brilliant team and one I would definitely recommend.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words. Your dad has been a big part of Belgrave Care, it doesn't seem the same without him but I'm sure the staff will want to visit him at his new home (including myself). The laughs we had along the way and not forgetting our duets, will always be fondly remembered. We wish him all the best, the new place sounds delightful. Keep in touch. I will let all the staff know where he is and how he's getting along. Thank you for choosing Belgrave Care to support your dad, your words mean a great deal to me. I always say, "we just do what comes naturally"... we support people as if they were our own family.


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Review from Sian G (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care is a wonderful care company. They are very caring and all of their staff do a wonderful job. I have been managing the care of my parents. I live a long way from my parents and two members of staff have been brilliant at helping me to do this from a distance. My dad loves going for his
walks with his carer and they have built up a fabulous relationship.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for this " wonderful " review. Opening this care company nearly NINE years ago, I wanted to give a more personal experience. Taking on the right staff, empathy plays a big part in what we do... from the office to the field staff. I will pass on your sentiments to them both. We support people as if they were our own family.


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Review from David K (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 2 years, the manager and her experienced team at Belgrave Care have provided the highest standard of professional care and support to our elderly mum. Always efficient and easy to contact, their attitude to client care goes well beyond the boundaries of a routine business arrangement.
All staff members are friendly, efficient, trustworthy and respectful of being in Mum’s home. Above all, Belgrave ensures clients are treated in a friendly and efficient manner with personal safety a key feature of every home visit. Any health, welfare, or medication concerns are promptly reported to family members providing a great deal of reassurance throughout the day/evening. I have no hesitation in endorsing the outstanding standard of care provided by Belgrave Care and thank the management and their colleagues for all that they have done to help us to support Mum.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words. I opened Belgrave Care 8 years ago, after working for corporate companies for over 25 years. I wanted to give quality service and support customers as if they where our own family, Empathy is so important, and going the extra mile just comes naturally to us. Your Mum is missed I miss the laughs and the conversations we used to have, myself and the staff will be visiting your Mum as she has been a big part of Belgrave care. Thank you again we wish her all the best.


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Review from Marie A (Solicitor of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care have been assisting my client for a few years now enabling her to stay in her own home. I find them to be very professional, friendly, caring and helpful. They are happy to provide additional support when required and notify me immediately if they have any concerns. They have enhanced
my client's life by arranging visits to see an old friend as well as arranging her visits to the GP, dentist and hairdressers.
Based on the care received by my client, I would not hesitate to recommend their services.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your lovely words. It is a pleasure to support this lovely lady, and we have built up a trusting relationship over the years. Making a difference no matter how small is so important, we look forward to arranging another visit before Xmas to meet her friend again. Continuity has also played a big part in her support.


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Review from Howard L (Son of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care has given my father, now aged 100, good care for a few years now. Their staff have been excellent, and the company has been able to respond quickly as his needs have changed. We feel lucky to have found them.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your review. It's hard to believe your Dad is 100 years old, such a lovely gentleman. Having our support has enabled your father to stay in his lovely home surrounded by all his personal belongings. We look forward to continuing to support him as we have done for over three years.


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Review from Simon P (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been using Belgrave Care for well over a year, and during this time, all members of the care team she has met have treated her with kindness and patience. In addition, the office team are always available for any questions or concerns. Without their help and support, my mother
wouldn't be able to live in her own home.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for leaving a review. Your mother is a lovely lady. It's hard to believe she had her 100th birthday this year. With our support, she is still able to stay within the comfort of her own home and familiar surroundings - long may it continue.


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Review from S S (Daughter of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky indeed to find Belgrave Care, Chester when mum needed help with personal hygiene and getting dressed. Dad had been coping well but we all felt help was needed. All the staff are amazing, helpful, kind, and always willing to go that extra mile. We as a family have built up a really
good relationship with all the staff involved in Mum's care and would recommend this company to friends and family.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words which I have passed on to the team. Having such great feedback is amazing, but as I always say we treat people as if they are family. Communication is so important and this is what sets us apart from other providers. Keeping customers informed of any changes, and any issues raised dealt with immediately, all this plus the exceptional staff we have at Belgrave Care take away any pressures or worries from customers and their families.


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Review from Damian K (Son of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely professional and caring company. Belgrave has not only provided an excellent service, but they have also provided my father with both sympathetic and loving care. I would not hesitate to recommend this company. They have given me and the family confidence that care can be caring and personable.
Great communication from all members of management and staff.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your review of our services and support for your father. Since the start, it has been a pleasure to support him; as I always say, "we support our customers as if they were our own family". We enjoy the laughs and conversations along with providing his care. Communication is so important for all parties, which is why your father's support is working so well.


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Review from J M (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to recommend Belgrave Care for the support given to my mum at home over a couple of years until her death.
They were easy to contact and agreeable to amending dates or the number of visits.
Staff were quick to communicate any issues or problems and even did unplanned return visits on occasions
when they deemed them necessary.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your review, it was a pleasure to look after your mum we had some lovely chats about The Isle of Man and her family.
Your mum will always be remembered, she was such a lovely lady. We support our customers and their families as if they were our own.


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Review from Adrian K (Son of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a daunting task, trying to find a good home care service for a loved one when they need it. Fortunately we struck lucky first time in choosing Belgrave Care. From day one they provided an excellent service for my elderly father, for some 14 months, enabling him to retain his independence
in his own home longer than we might have expected. The staff were wonderful and the care and support that they provided for Dad was of a very high quality. Thank you to all the management and staff, very happy to recommend you.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your lovely words, as I said at the beginning we treat our customers as we would our own family, and our staff will always go that extra to make sure everything is just right for every individual we support. Attention to every little detail I feel is what sets us apart and also having a great management team to support our amazing staff benefits everyone. We will miss your father and hope you keep in touch to let us know how he is getting on.


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Review from Andrew S (Nephew of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a very pleasing improvement in my aunt since the excellent care provided by Belgrave Care. She has dementia and it is great to see the improvement in her and she always tells me the carers are lovely people. It is very reassuring to know that these lovely people are there to help every
single day if I cannot get to visit her myself.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your feedback, we look after our customers as if they were our own family members. We have also seen a change in your aunty, she seems to enjoy the carers company. I will pass on your feedback to the team.


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Review from S H (Niece of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies who support my aunty are all friendly and help maintain her independence. They encourage her to make good choices with her meals. Good care is expensive but it gives peace of mind to anyone with vulnerable relatives who wish to remain living in their home.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for letting us look after your aunty, she is a lovely lady and the staff enjoy their visits. We do try and keep our prices competitive and after analysing our competitor's rates, our prices are still much less. Paying our staff a higher rate also helps with the quality of the care we provide. We look forward to carrying on the support for your aunty and of course her lovely little cat.


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Review from Daniel B (Son of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care for my mother excellent. The carers were very understanding of her needs and very caring too.
Nothing was too much trouble and I would definitely recommend one member of staff and her team 100 per cent.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for the lovely review, it was a pleasure to have met your mother, such a character and will never be forgotten. I will pass on your kind words to the team. Thank you for choosing Belgrave Care, we do what comes naturally and employ like-minded people. Empathy shines through every day! It's at the top of our list.


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Review from Ian B (Son-in-law of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff that work for the company is excellent as is the compatibility of management. Any issues raised are dealt with in a timely manner. The company cares about its elderly clients and welfare and supports the families they deal with.
I always felt my mum-in-law was safe and her needs
catered for. They help us cope with a very poorly lady in a dignified way and for that, we are so very grateful.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your kind words, it was a privilege to support your mother-in-law such an amazingly strong lady and inspiring. We often talk about her and miss her little ways and the chats I will pass on your comments to the team thank you for choosing Belgrave care.


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Review from Chris W (Goddaughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received from Belgrave was wonderful from the moment we first put our godmother in their hands. The carers treated her with respect and kindness. They offered support, not only in her home but their advice and communication was so valuable too. The office staff were efficient and effective
in keeping us informed of our godmother's needs and had a very warm approach and attitude. Nothing was too much trouble.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your kind words. We only do what comes naturally to us all! This is the reason why I set up the business, to give a quality service to our local residents of Chester and The Wirral. We just do what comes naturally. I will also pass on the feedback to the staff. We often talk about your godmother, such an amazing lady.


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Review from E P (Daughter of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Belgrave for the care and support they gave my father over the last 6 months. The management and office staff were readily available and any issues that arose were dealt with immediately. The carers were professional, had the right "caring " attitude and always
turned up. My father was quite a character. He could be forthright at times, but the staff always treated him with respect. I would certainly recommend Belgrave to anyone looking for a care company to help support themselves, a friend or a member of the family.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, we only do what comes naturally to us. We look after our customers as if they were our own family. I will feedback on your comments to the team.


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Review from M E (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To allow my mother to keep her independence I had to arrange a package of care a couple of years ago. It was important that I found a provider whose staff were friendly, caring, professional and empathic to my mother's needs. I choose Belgrave Care and both my mother and I are delighted we did. I found
the director very approachable understanding and helpful when I had to quickly arrange for my mother's care package to be increased. I would highly recommend Belgrave Care.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for taking the time to leave a review of our services. Your mother is a delight to support, and both Mum and carer enjoy the regular visits, communication is vital and I thank you for supporting us also.


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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Belgrave Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Belgrave Care is calculated as follows: ( (84 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 89 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belgrave Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Belgrave Care

What Type of Services does Belgrave Care offer?

Belgrave Care offers Home Care.

How many Carers does Belgrave Care employ?

Belgrave Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belgrave Care to verify any information. View our terms and conditions. Belgrave Care has a Platinum Service – more info.