Belgrave Care

3 Faulkner Street, Hoole, Chester CH2 3BD
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9.9 46 Reviews
  • Belgrave Care, Chester
Belgrave Care provides high-quality person-centred care to those living in Chester.

Belgrave Care Ltd aims to ensure all customers maintain their independence and lead fulfilling lives. Each individual customer will have their own person-centred plan to follow, making sure all the tasks are completed to a high standard. These may be tasks that the customer finds difficult to do themselves, or are just struggling a little. A bit of extra help can go a long way and make such a difference.

The services Belgrave Care provides are unique to each customer.

A range of services are available to suit the needs of individuals. These could include personal care, meal preparation, domestic services, shopping, outings, safe and well checks and live-in care, amongst others.

Belgrave Care is committed to delivering an excellent service in a traditional way with staff who know what they are doing. They firmly believe that if they look after their carers they will look after customers.

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Care Provided by Belgrave Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Belgrave Care Ltd
  • Person in charge
  • Jane Caroline Burgess (Care Manager)

Belgrave Care Reviews (46)

Total of 46, showing 21-40
9.9

Belgrave Care has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Belgrave Care has 46 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 1

Date Published

46
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31

Review from Lynda H (Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff excellent, service very reliable and always on time. When not on time staff let me know they are going to be late and the reason too which is always a valid reason traffic etc or sickness.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your feedback. We will always ensure we communicate with you to keep you in the loop of any issues arising. I will pass on the feedback to the team.


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Review from J N (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to the team at Belgrave Care who has looked after my father since September 2020, the care pattern has developed over time to meet his needs. The team has been amazing, looking after my father with such care, professionalism and respect and as his daughter, it has been reassuring
that they have been such help and support. Thank you.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your lovely words. We wish your father all the best, keep in touch!


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Review from C B (Sister of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Belgrave Care to be a very good provider of care for my brother, they were clear, realistic and communicated well. They were honest and open when things had gone wrong which I really appreciated. They always responded fast when we were in touch with them and I felt they were always there, supporting
me and my brother. I would not hesitate to recommend them to anyone looking for an honest, reliable, caring company to support them or their family.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words. Please keep in touch with us we would like to know how your brother is getting on and wish him all the best. Staff are always asking how he is doing in his new adventure.


We look forward to hearing all about it!


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Review from Lesley T (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the Belgrade team for the care they gave our mum for over 4 months. The care was great, making our mum feel comfortable, and taking the time to chat to her whilst communicating well with us. They were reliable and caring, which we would like to recommend.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, we only do what comes naturally. Your mum was a pleasure to support; the staff often ask about her. We would like to keep in touch to see how your mum is settling in. We are always here for you for a chat. We wish your mum all the best and thank you again for choosing Belgrave Care.


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Review from T J (Son of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care looked after my mum for over three years before she recently passed away, initially providing three visits per day, increasing to five visits per day. Mum had no mobility and needed a full range of care, from being washed, dressed, transferred from bed to chair, and back again, to being
fed three times per day and given medication. Her carers were all very pleasant, considerate and professional in what they did for Mum and would always alert us to any potential health or other issues. The management was always very approachable to discuss the best options for Mum's care, and any (minor) issues were always dealt with promptly. They will go the extra mile when needed to ensure everything is done properly, and I would certainly recommend them to others.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, your Mum was a pleasure to support, we got to know her very well, and enjoyed the laughs we used to have. She is dearly missed by everyone who supported her, she touched everyone's heart and will always remain in our thoughts and fond memories.


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Review from M O (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Belgrave is a good company, they turn up when expected in full PPE, bills are always sent on time and the carers are really nice and chatty with my mother. It's easy to communicate with them if you need to cancel a call or have any queries.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your review. Our carers enjoy looking after your Mum and helping her to stay independent in her own home following the sad loss of her husband. She is a pleasure to look after, and it also gives you peace of mind as well as a break, knowing that we are there for her.


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Review from P P (Nephew of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for in a highly professional and caring manner. Four visits a day were required, and it can't have been easy caring for a 94-year-old with medical issues, but carers were superb. What was really good was the way they shared their views, which were really helpful.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you for your review; it was a pleasure to look after your Aunt. Communication is very important within our team to be able to give the highest quality of care; this is what we pride ourselves on.


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Review from A L (Daughter of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to everyone at Belgrave Care for helping my mother and doing their best to make her comfortable in spite of the constant pain she endures. Although visiting to look after my mother, the carers have always helped my father when in need, and have tolerated his temperamental outbursts with good
humour. I have always found the managers, very easy to deal with, supportive and, above all, kind.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you for your review your parents have always been a big part of Belgrave Care, it's been a pleasure to have supported your Mum and not forgetting your Dad, they will be both missed. The decision to move into residential is the best outcome for both and to be near family. Keep in touch!


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Review from Cathy E (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Belgrave care. The care and help you give my Mum enables her to remain in her home with a good quality of life. Her general health and wellbeing have improved over the past year, due to your carers daily care and attention. The management team have always been extremely caring and helpful
when dealing with issues my Mum is experiencing with her health and have communicated well with the family.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you so much for your kind words your Mum is a pleasure to support, it wouldn't be the same without her! Our carers just do what comes naturally. Belgrave Care we have always looked after our staff and give them the support they need to look after our wonderful customers.


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Review from Paul A (Son of Client) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Director the Manager and ALL the team for the care and compassion that they gave to my mum.
Your care enabled my mum to live in her own home independently until the age of 97.
Bless you, all.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you, Paul
Your Mum was a pleasure to support, your Mum is missed by everyone, we wish her all the best in the care home.
We did have some laughs together telling me all her stories! keep in touch and all the best to you and your family.


Lorraine


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Review from Sheila T (Wife of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Belgrave Care for the help you gave to my husband over the last 12 months. My husband was in early to mid-stage Alzheimers and needed social care. Your staff were very capable of taking him out in the community and dealing with any issues that arose They treated him always with the greatest
respect and he always enjoyed the time with them. They were always smart and on time. My husband's needs have changed so he has had to leave Belgrave but thank you for all the help and support you provided.

Reply from Lorraine Kingham, director at Belgrave Care

Thank You Sheila for your kind words, your husband will be missed. I have passed on your feedback to the main carer, he said it was a pleasure to have met your husband. If you ever need us we are always here for a chat .. keep in touch.


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Review from Helen (Niece of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has received excellent care from Belgrave Care for over 7 years.
He has been made to feel part of their 'family' - with 4 calls every day, the carers look after his daily needs with professionalism, affection and the utmost care and consideration.
The team regularly go above and beyond to
ensure my Uncle is safe and comfortable and I wouldn't hesitate to recommend their services to others!

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your lovely review. We enjoy providing care and support for your uncle and are pleased that you can have peace of mind, not having to worry about him, being a distance away. Your uncle is a lovely gentleman and we have got to understand cricket a bit more, which is his passion! Thank you for your support and loyalty over the years.


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Review from H H (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care are outstanding in their kind professionalism. The friendly caregivers are very well supported by the office team who are in turn led by their excellent manager who went the extra mile for my mother. I highly recommend them if you looking for a care provider for your parent.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your lovely review. We always wanted what was best for your mother and to make her feel comfortable and independent as much as possible in her own home. It was always a pleasure to hear her sing and I know our carers will miss her. We hope that although you live a distance away, we gave you peace of mind, knowing your mother was being looked after. We wish you all the best for the future.


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Review from Caroline L (Daughter of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise and thank Belgrave Care enough for the love and care they have given my mother. My mother went from being a very independent person to being unable to leave the house alone and needing care. Belgrave Care made this transition seamless and my mother looks forward to each visit and looks
upon all the staff as her family and friends. The staff are friendly, supportive and professional and a great support to me and my family in caring for my mother. I can not thank or praise them enough.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your lovely review. Your mother is a delight to look after and the carers enjoy chatting and having a sing-along with her during her morning call and making sure she has everything she needs for the day. We also thank you for your support as communication is essential to ensuring that your mother receives person-centered care and that you and your family can also have peace of mind.


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Review from Peter K (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave and their team of carers are great for my Mum. They really seem to care about her and it’s peace of mind for myself that they visit four times a day. The ladies chat to my Mum and it’s lovely company for her.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your kind words. It is a pleasure looking after your Mum, not only providing care and support for her, but also being good company for her. It's also good to know that you feel reassured.


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Review from Penny C (Daughter of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belgrave Care have looked after my parents for the last three years - first of all helping both my mother and my father with meals and personal care, and for the last year my father on his own, after my mother went into full-time care.
The carers have all been punctual and caring, and very understanding
of my father's increasing levels of anxiety. They always dealt with my mother's personal needs with tact and sensitivity.
My brother and I will always be grateful for the patience and efficiency of the management team and their flexibility in meeting our parent's increasing needs.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your review. It was a pleasure looking after your parents and the carers got to know them really well over the last three years with continuity of care. We are pleased that we were able to provide you and your brother with peace of mind, looking after your Dad during what has been a difficult year with the virus, especially with you both living far away. We wish you all a safe and healthy future.


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Review from Sam A (Granddaughter of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using the services of Belgrave Care in January 2021 for my grandad to assist him in getting dressed, washed and preparing food etc as he had reached the point he was struggling to cope.
From the outset the team were very engaging, they listened to what my grandad wanted help with and put
an appropriate care plan in place. The first week or so things bedded in and his confidence with the team grew - he liked the fact that where possible the same couple of staff visited as this also gave some continuity of care and each side knew what to expect from each other. Communication between the team and myself was better than I could have hoped for with an open dialogue of what care had been given and how my grandad had been feeling.
Knowing that he was getting better care than I could have given not only took so much strain off me but also preserved my relationship with my grandad.
They were like an extension of our family at the end, very caring staff.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you so much for your kind words. It was a real pleasure getting to know your grandad and ensuring that we were providing the best possible care and support for him. We pride ourselves on being able to provide continuity of care which enabled us to do what was right for your grandad as his needs changed. We also wanted to make sure that you had peace of mind when you weren't there. Your grandad was a lovely gentleman and it was an honour to look after him.


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Review from Felicity M (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had four half-hour visits per day from Belgrave Care. The carers supervised and assisted with personal care and getting her into and out of bed each day. They prepared meals and drinks at her visits and her medication was also administered. During these visits, it was opportune to chat
with my mother in law and she was able to communicate her needs and preferences. We were very happy with the care provided by Belgrave. The staff, both carers and management, demonstrated understanding and much empathy with my mother in law which helped her maintain her independence within her own home. We would highly recommend Belgrave Care.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your lovely review. It was a pleasure looking after your mother-in-law. We wish her well and please remember we are just a phone call away.


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Review from Susan S (Niece of Client) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Belgrave Care have been supporting my Aunt for the last three months. She was initially reluctant to accept that she could no longer manage without support and very anxious at the prospect of having strangers in the house. The carers have treated her with the greatest respect and dignity. They have
sensitively allowed her to maintain a level of independence and worked alongside her offering appropriate support when needed. The carers are consistently punctual, calm and polite. My Aunt began to regard them as friends and looked forward to their visits. I cannot praise them enough and thanks to them my Aunt was able to continue living at home for a longer period than anticipated.

Reply from Clare Owens at Belgrave Care

Thank you so much for your feedback. It has been a privilege and a delight to support your Aunt and wish you all the best for the future.


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Review from L G (Daughter of Client) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care and attention my Mum has received over the past few months have been of a high standard. Some carers have gone above and beyond during their visits, carrying out those small tasks that mean so much and enabled my Mum to continue living in the family home for longer. The
managers and their team have shown compassion and empathy in their person-centred approach to Mum's care and support. I am sure they are disappointed in their recent CQC inspection report, however, I have no doubt that these areas of concern will be quickly addressed and they will continue to grow and provide exceptional care and support for people living in their own homes. My Mum would not have managed to continue to live independently without Belgrave Care. Thank You.

Reply from Clare Owens at Belgrave Care

Thank you for your feedback, it is much appreciated. Looking after your Mum has been a pleasure and a privilege.


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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Belgrave Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Belgrave Care is calculated as follows: ( (84 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 89 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belgrave Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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