My Homecare Crowborough

1st, 2nd and 3rd Floors, 2 The Broadway, Crowborough TN6 1DF
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8.0 6 Reviews
  • My Homecare Crowborough, Crowborough
My Homecare Crowborough is a care agency based in the north of East Sussex and High Wield area.

They currently offer a wide range of care services which range from domestic support and befriending services, through to personal care and 24-hour response and support.

In addition to this, live-in care and overnight stays are offered for those who may need both short or long term assistance with their needs.

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Care Provided by My Homecare Crowborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Natasha Gleadle (Manager)

My Homecare Crowborough Reviews (6)

8.0

My Homecare Crowborough has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time My Homecare Crowborough has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
1
1
1
5

Review from James M (Son of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at My Homecare are fantastic in ensuring the safety and well-being of my mother. The carers are friendly and professional and put our minds at rest knowing she is in safe hands. The head office team are also very easy to deal with and are always keen to help with queries and requests. Cannot
reccomend highly enough.

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Review from Shirley L (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are mostly very good.
No complaints.

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Review from Joanne H (Daughter of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say some words of thanks to the entire team that have been looking after my Dad whilst he has been staying at our address.
My Dad can be very difficult at times and has some personal behavioural issues himself to which the staff that have administered and attended him have always been
very sympathetic and patient dealing with. He was treated with respect and dignity even when he was not particularly polite to staff and dismissive. His personal needs have been kindly administered and help has always been given despite him being very demanding at times.
There was a 24hr emergency line which was very comforting as the industry that I work in has limited telephone contact during the day. If I had any queries or my Dad required any changes these were always dealt with quickly and efficiently. In addition, if there were any issues we were always informed in a timely manner.
The carer team were always bright, positive and friendly with all of us and our noisy excitable dog!

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Review from Dave C (Son of Client) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has mixed dementia and after a medical setback in June, required more direct, twice-daily support. After reviewing various care providers in the area My Homecare (Crowborough) visited and assessed my fathers’ ongoing needs and agreed a care plan largely focused on ensuring he took his medication.
It soon became apparent to me that as important as his medication may have been he was benefitting equally from the social interaction between himself and his carers and that his mood had lifted. He looks forward to seeing members of the care team each day. He speaks very highly of them and having met a few of the staff I can see why. The carers have always gone to great lengths to resolve problems mostly generated by his confusion and they have enabled me to relax in the knowledge that any new concerns won’t be swept under the carpet. This diligence has earned my trust and respect and together with my father I can confidently recommend the flexible services offered by My Homecare.

Reply from Daniel Sampson at My Homecare Crowborough

Thank you very much for this lovely review! I can say with confidence that team really enjoy spending time with Dad and Dad has formed excellent working relationships with the care team. I hope that we can long continue to help Dad remain at home and as independent as possible for much more time to come!


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Review from Amanda P (Daughter of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff visit my parents several times a day. They are always kind and friendly, despite sadly my parents being somewhat difficult. They persevere with engaging my parents and now slowly, they are winning them over.

Reply from Daniel Sampson at My Homecare Crowborough

Thank you very much for your lovely review of our services!


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Treated with Dignity

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Review from D S (Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff joyful and efficient. Their work is first class.

Reply from Daniel Sampson at My Homecare Crowborough

Thank you! That is very kind of you and I am glad you are happy with our staff and services!


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for My Homecare Crowborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for My Homecare Crowborough is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Crowborough is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about My Homecare Crowborough

What Type of Services does My Homecare Crowborough offer?

My Homecare Crowborough offers Home Care.

How many Carers does My Homecare Crowborough employ?

My Homecare Crowborough employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Crowborough to verify any information. View our terms and conditions. My Homecare Crowborough has an Enhanced Service – more info.