Carefound Home Care (Wilmslow)

Springfield House, Water Lane, Wilmslow SK9 5BG
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9.9 46 Reviews
  • Carefound Home Care (Wilmslow), Wilmslow
Carefound Home Care Wilmslow is Cheshire's local provider of highly personalised home care services to older people and is one of few providers in Cheshire rated 'Outstanding' by the Care Quality Commission (since October 2018) in all areas.

It is a locally managed service which includes both 24-hour live-in care and flexible hourly care. This may involve domestic help, companionship, personal care and medication help through to support for complex conditions such as dementia or Parkinson's.

Award-winning care at home provided by fully trained, vetted and locally supported carers.

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Care Provided by Carefound Home Care (Wilmslow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Gill (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (Wilmslow)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (Wilmslow) Reviews (46)

Total of 46, showing 1-20
9.9

Carefound Home Care (Wilmslow) has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years. Over all time Carefound Home Care (Wilmslow) has 46 reviews.

Overall Experience

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Review from Judy H (Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been consistently thoughtful and kind. My carers go out of their way to make my life comfortable and pleasant.
My condition makes it impossible to write any more.
Xxxxxxxxxxxxxxxxxxx

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words. We're so pleased to hear that our carers have provided thoughtful and kind support, making your life more comfortable. Your feedback means a lot to us. Kind regards


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Review from H W (Wife of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carefound Home Care staff seem to enjoy their work and are always very pleasant and professional. Any issues we have had are promptly and sensitively dealt with - my husband was very against accepting care at first but the girls worked hard to gain his confidence. He really likes the carers
who come but still hates having people in the house, however in his more rational moments, he accepts that I can no longer care for him without professional help. The care is by no means the cheapest available but if you want the best you have to be prepared to pay a slightly higher price.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind and thoughtful feedback. We're thrilled to hear that our team has been able to provide the compassionate and professional care that your husband needs, especially given his initial hesitation. It's wonderful that our carers have worked to gain his confidence and that he feels comfortable with the support they provide.


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Review from H W (Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff soon integrated into the workings of this household. In addition to routine, anything to be done readily identified and action taken, often with no prompting necessary. A notable feature is a pleasant attitude in their work. At all times a pleasure to have around.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words! We are thrilled to hear that our staff have integrated smoothly into your household and that you have found their proactive approach and positive attitude so helpful. We really appreciate your feedback and look forward to continuing to assist you! Kind regards


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Review from S B (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of your home care is as follows - It is the first time I have had to use a carer owing to my hip surgery. The management who visited was professional, polite, helpful, and easy to get on with. The carer staff who helped me were friendly and treated me with dignity as it was a bit awkward
at first. We were able to establish a daily routine from getting out of bed, washing, dressing, and help walking downstairs. My recovery has progressed well with their help and expertise. This respite care is now coming to an end and I would seriously recommend your company to anyone who needs help and assistance including family and friends.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for sharing your experience with us. We are delighted to hear that your first experience with a carer was positive and that our management and staff were able to put you at ease during your recovery. Our team strives to provide a professional, polite, and helpful service, and it's wonderful to know that you found our staff friendly and respectful. Establishing a comfortable daily routine is crucial for recovery, and we're pleased that our assistance contributed to your progress. Your recommendation means a lot to us.


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Review from Gillian R (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fallen downstairs and broken my femur whilst visiting my daughter in the Cotswolds, I was extremely anxious on my return home, where I live alone, that I would not be able to care for myself, especially whilst showering. My carers have treated me with the utmost care and respect, listening to
my needs and helping in every possible way, even when I just needed companionship, so that I am now confident enough to shower when alone and am recovering with their help. I cannot thank them enough for all their kindness and care.
My regards to the team for your help and sensitivity.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for sharing your experience and kind words. We are truly sorry to hear about your fall and the resulting injury, but we are glad to know that our team has been able to support you during this challenging time. Our carers strive to provide not only the necessary physical assistance but also the emotional support that can make such a significant difference in recovery. It's wonderful to hear that you now feel confident enough to shower on your own and are on the path to recovery. Your feedback means a lot to us, and it reassures our team that their hard work and dedication are making a positive impact. We will certainly pass along your regards to everyone involved in your care.


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Review from Barbara M (Wife of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Home Care has been a very pleasant one, the carers have always been very jolly and caring when picking my husband up taking him to the Coffee meetings, and bringing him home safely. I would have no hesitation in recommending Home Care.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your lovely review. We are delighted to hear that you feel your husband is safe with our carers. It's also heartwarming to know how much you appreciate their jolly and caring nature.


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Review from J N (Son of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's experience with Carefound has been very good. She has 2 visits per week and as a person with restricted mobility (after a fall which broke her back) and dementia, she benefits from both assistance with bathing and also, importantly, from the contact time and social interaction this provides.
Carefound staff are friendly, helpful, and reliable. Management is attentive and effective in helping me plan Mum's care.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for sharing your Mum's experience with Carefound. We are delighted to hear that she has been benefiting from our visits, especially given her restricted mobility and dementia. It's wonderful to know that our assistance with bathing and social interaction has made a positive difference in her life. Were glad to hear that our staff have been friendly, helpful, and reliable and that our management team has been attentive and effective in planning her care. Your feedback is greatly appreciated.


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Review from J R (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father continues to be delighted with the service provided by Carefound Wilmslow and regularly comments on the fact that we chose the right provider. All contact at all levels is both professional and effective - down to receiving the rota every Friday to working with us on days/times whilst my father
was recently going through radiotherapy. The carers are punctual and kind and caring at all times and my father feels very well cared for by them. The carers are well-matched to him and he thoroughly enjoys their conversations and sense of humour - we and he could not be happier with the care he receives and have no complaints at all. Thank you Carefound!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

It's so lovely to hear such positive feedback about the care provided by CareFound Wilmslow. We are thrilled that your father continues to be delighted with our service and that he feels well cared for by our team. Ensuring professionalism and effectiveness at all levels of our service is a top priority for us, and we're glad to hear that this has been your experience. We understand the importance of flexibility, especially during challenging times such as when your father was undergoing radiotherapy, and we're pleased that we were able to accommodate his needs. It's wonderful to hear that our carers are not only punctual but also kind, caring, and well-matched to your father's personality and preferences. Building rapport and enjoying meaningful conversations and laughter are essential elements of our care approach, and we're glad that your father appreciates these aspects of our service.


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Review from Hilda R (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff who visit me are polite, caring and professional. The service provided is reliable and communication is excellent.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words! We are thrilled to hear that you have had a positive experience with all our staff members who have visited you. Politeness, care, and professionalism are core values of our team, and we are glad to see that they have been reflected in your interactions with us. Reliability and excellent communication are also key priorities for us, as we understand how important they are in ensuring a smooth and satisfactory experience for our clients.


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Review from C I (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your feedback! Efficiency is something we strive for in every aspect of our service, from communication to care delivery. We're glad to hear that you've found our service to be efficient.


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Review from John T (Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The staff are friendly and understanding. Their visits involve lots of laughter.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

It's wonderful to hear that you've had an excellent experience with our service. Creating a friendly and understanding atmosphere is important to us, and we're glad that our staff members have been able to provide that for you. Laughter can be such a positive and uplifting part of caregiving, and we're delighted that our visits have brought joy to you.


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Review from Hazel B (Client) assisted by family/friend published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough and efficient. Look after me very well.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words! Ensuring thoroughness and efficiency in our care is a top priority, and we're glad to hear that you feel well looked after by our team.


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Review from M D (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with all areas of the service.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

We are thrilled to hear that you are extremely satisfied with all aspects of our service! Your satisfaction is our ultimate goal, and we're committed to consistently providing high-quality care and support


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Review from Julia B (Wife of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst most of the carers have been excellent I have had continual issues with management about trying to ensure the number of carers is kept to a minimum due to my husband's anxiety - this has proved to be very difficult. Have had issues with times of calls where extra calls were put in place but with
no discussion on what time would be best and call times being changed with no notification. Management only want to communicate by email and seems extremely reluctant just to pick up the phone and talk to me. Due to the issues with management, I have had to unfortunately find another agency. Get rid of the management and pay the carers a decent wage!

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Review from Richard G (Husband of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound have been providing 2 hours per day (morning and afternoon) supplementing the work of a live-in carer, and providing the legally required second person in hoisting. They began in November 2021 and ended in January 2024, because the funding model involving the local council was insufficient
- I regret that.

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Review from J F (Son of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Carefound for my mum for five months, gradually working up to 24/7 care. We were very happy with them and, in general, found the carers to be of a very high standard in terms of professionalism and pride in their job. The management were very clear in their communication and, as we needed to
increase the level of the care, the discussions around the options available to us.

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Review from Marjorie O (Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of Carefound I have had no problems. They are always helpful on the phone if I have to alter the arrangements. My carer is willing to do anything I've asked of her! I can't at this time think there is anything else I need, but to know they are there in the future is comforting.

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Review from June P (Wife of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service provided by Carefound both in an administrative and practical service. The initial interview addressed all concerns and was backed up by an explanatory booklet with charges displayed in advance. I was supplied with a weekly rota advising me in advance who to expect
each day, and the actual care providers (I am advised by my husband) were very pleasant and chatty, which is something he welcomed and willing to undertake a number of tasks, which would be viewed as being non-caring but nonetheless needed. Also, I understand they remained for the one hour requested.

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Review from B L (Son of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed help with getting showered and dressed in the morning. The care provided was excellent with absolutely no complaints from Mum - which is marvellous in itself!
Thanks very much to the team at Carefound Home Care who were both professional, understanding and most important, caring.

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Review from R E (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed extra care support for my father and from engagement to care provision, our experience has been very good. The management team were very efficient in arranging the care and with communications with the family. Whilst my father was well cared for and found all the carers supporting him kind,
helpful and supportive.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Carefound Home Care (Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Carefound Home Care (Wilmslow) is calculated as follows: ( (121 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Wilmslow) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (3)

Hayley

Hayley Gill

Job Title: Registered Branch Manager

Joined: 2017

My journey in the healthcare sector began in 2009 at a residential care home. In 2017, I transitioned to domiciliary care when I joined Carefound Home Care, and I’ve never looked back. I’ve progressed along my career path from carer to Registered Branch Manager, a role I started in 2022 and achieved my Level 5 Diploma in Leadership and Management.


I have a genuine passion for helping others, and I find it incredibly rewarding to lead and collaborate with a team that shares this commitment to improving the lives of those we support. Learning about each person’s life history inspires me to deliver person-centred care tailored to their individual needs.


Outside of work, I cherish spending time with my twin daughters, who always keep me busy. We enjoy long walks with our dog, Kyza, and love visiting Macclesfield Forest.


Gemma

Gemma Thomson

Job Title: Care Manager

Joined: 2022

I began working in the health and social care sector in 2014. I started as a carer and progressed to Care Manager. I have worked in both domiciliary care and residential care; however, my passion has always been for domiciliary care. I feel there is something special about being able to support people to remain in their own homes.


I achieved a Level 3 Diploma in Health and Social Care (Adults) for England in 2016 and a Level 3 Diploma in Management in 2018. I am currently working towards a Level 5 Diploma in Leadership and Management for Adult Care.


My passion for working in the health and social care sector has always been driven by my desire to make a difference in someone’s day. I really enjoy going out, meeting new and existing clients, getting to know them, and learning about their lives.


Away from work, I enjoy spending time with my son, partner, and our dog, Dylan. I like to unwind by cooking, and my family's favourites are toad in the hole and chicken stroganoff.


Sarah

Sarah Vickers

Job Title: Recruitment & Community Manager

Joined: 2018

After spending seven years travelling the world with British Airways and managing over 300 passengers on a plane, I decided it was time to transition to the care sector. My experience as a Senior Cabin Manager highlighted the transferability of many of my skills, and I found that caring for others came naturally to me.


I began my career in care in 2017, progressed to a management level, and joined Carefound Home Care in September 2018.


Caring for passengers at 35,000 feet gave me valuable insights into myself, revealing that my passion for care extended beyond the skies. The patience, duty of care, listening skills, overcoming communication barriers, and helping others adapt to new environments all laid the groundwork for my natural inclination to care for the clients I now support.


I take great joy in recruiting like-minded staff at Carefound Home Care and coming up with fun and creative marketing ideas for our team.


Since entering the care industry, I have completed my Level 3 Diploma in Health and Social Care (Adults) for England and I am on the verge of finishing my Level 5 Diploma in Leadership and Management for Adult Care. I have also trained new carers within our company and attended multiple "Train the Trainer" courses to support this.


Outside of work, I stay active as the captain of a Ladies XI cricket team in the summer and play hockey in the winter. I also enjoy playing the guitar, singing, and walking with my partner and our two dogs, George and Gigi, who often accompany me to the office and love meeting some of our clients whenever possible!


Frequently Asked Questions about Carefound Home Care (Wilmslow)

What Type of Services does Carefound Home Care (Wilmslow) offer?

Carefound Home Care (Wilmslow) offers Home Care.

How many Carers does Carefound Home Care (Wilmslow) employ?

Carefound Home Care (Wilmslow) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Wilmslow) to verify any information. View our terms and conditions. Carefound Home Care (Wilmslow) has a Platinum Service – more info.