Carefound Home Care (Wilmslow)

Springfield House, Water Lane, Wilmslow SK9 5BG
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9.9 46 Reviews
  • Carefound Home Care (Wilmslow), Wilmslow
Carefound Home Care Wilmslow is Cheshire's local provider of highly personalised home care services to older people and is one of few providers in Cheshire rated 'Outstanding' by the Care Quality Commission (since October 2018) in all areas.

It is a locally managed service which includes both 24-hour live-in care and flexible hourly care. This may involve domestic help, companionship, personal care and medication help through to support for complex conditions such as dementia or Parkinson's.

Award-winning care at home provided by fully trained, vetted and locally supported carers.

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Care Provided by Carefound Home Care (Wilmslow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Gill (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (Wilmslow)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (Wilmslow) Reviews (46)

Total of 46, showing 21-40
9.9

Carefound Home Care (Wilmslow) has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years. Over all time Carefound Home Care (Wilmslow) has 46 reviews.

Overall Experience

  • 39
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  • 1
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  • 1

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Review from Vivien H (Niece of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound has provided excellent support and care to both my family member and myself since care provision began in January.
I had a poor experience with care providers in past years and thus was a little apprehensive when I had to find care providers for my aunt, especially as I do not live close
to her.
Carefound management has engaged in excellent communication with myself and nothing has been an issue.
I receive prompt responses to emails or phone calls.
My aunt, having dementia, can be challenging at times, however, the experience, compassion and care displayed by her regular carers have been exemplary.
The management team have ensured she has the same fabulous carers and when another carer is due to attend a 'warm introduction' has been given prior to them visiting.
I would like to thank all concerned in my aunt's care.

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Review from Anne G (Wife of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care my husband has received from Carefound Home Care during the last few weeks. They provided us with care very quickly when we unexpectedly found we needed help.
We were surprised at how quickly the carers settled into our daily routine with the personalised
care plan - an excellent scheme.
We look forward to working with you again in the future.

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Review from Rosie G (Daughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is happy with the service. We have no other home care company to compare with however, so hard to recommend. I feel management could try to deal with some issues more directly rather than involving me. I have felt like piggy-in-the-middle on a couple of occasions. Standard has fallen below
expected level at times, nothing serious but disappointing. Carers should be better paid, in my opinion, so need to reduce management costs.

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Review from Richard L (Brother-in-law of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company provided twice daily care visits for my 93-year-old brother-in-law with late-stage dementia. The care, compassion and consideration by managers and staff from the initial needs assessment to delivery of care were exemplary and always professional. The three, regular carers rapidly developed
a warm rapport with their client who they treated with respect. He welcomed their presence, greeting them as friends. They were always mindful of his wishes while ensuring his needs, as identified in the care plan, were being met. I have huge respect for, and could not have been more impressed by, those three dedicated carers. In addition, the company uses an online system that means family members can read (and respond to) the observations posted by the carers during their visits. I have no hesitation in recommending this company for its excellent care-at-home. It employs sensitive, empathetic individuals who are well-trained and experienced in the care of clients with dementia.

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Review from J G (Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care that is even by all the carers that I have. I would wish that there was more communication between the office and clients.

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Review from Helen F (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who interact well with my dad. They have his best interests at heart and are very good at letting the family know if there is anything we should be aware of. Very reliable and backed up by an approachable and efficient admin team.

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Review from Clive C (Client) assisted by family/friend published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good. Treated with dignity and care.

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Review from Sali G (Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly caring service provided with expertise and friendliness from day one. Totally reliable care given from carers and administration staff.

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Review from Philippa C (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are wonderful with our mum and very supporting to her and us. We are very grateful for their kindness and support at a very difficult time in our lives. Thank you.

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Review from Linda S (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Carefound Home Care for the past six years and they have always been punctual and given Mum the care she needed to be able to stay in her own home until now when at 98 she needs 24-hour care and has just been admitted to a nursing home. As well as helping Mum, it helped
me to know that she was getting excellent care, morning and evening. I would recommend Carefound to anyone.
Thank you all at Carefound.

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Review from C S (Daughter-in-law of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound is as outstanding as the CQC report says. They have provided a genuinely caring service for my mother-in-law since Nov 2021. Management and care team work together to ensure great continuity of care with the minimum number of carers possible, both of whom are wonderful. Great communication
with the family and well trained (including in dementia care). My relative was very resistant to the idea of carers before they started, but they quickly formed a rapport. Their visits now brighten her day, keep her more in touch with reality, make our lives less stressed, and her house more under control, eg food not hidden and rotting! They deal sensitively with her needs and wishes and are enabling her to remain at home for longer than we expected. They have also dealt well with mini-crises, eg with her having gone out unexpectedly before their visit. They are based mainly in Wilmslow; we are a little out of the area and are glad to have found them - hope they expand more!

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Review from James H (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely grateful.

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Review from Audrey B (Client) assisted by family/friend published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service, we're satisfied.

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Review from S H (Daughter of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Carefound Home Care (Wilmslow) to help look after my parents (in their mid/late 90s) several years ago as my sister and I do not live locally and most of the burden was falling on my dad. We wanted a small, local agency where we could be sure there would be a more personal service and continuity
of care, something which was not guaranteed with the bigger agencies. We have not been disappointed and the fact that my parents have the same carer week after week is a big plus. All the carers they have had from Carefound over the years have been kind, caring and efficient and we have been very happy with the service, also from the office staff who are always at the end of the phone. I would have no hesitation in recommending them.

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Review from Michael T (Son of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound Home Care looked after my mum when she was, unfortunately, developing very challenging dementia with hallucinations and agitation during Covid lockdown. My dad was struggling to look after Mum at home and care homes carried a high risk of Covid and its consequences. I can only say the kindness
and care that all the staff showed both in the office and the face to face carers was of the highest level. Simply put, my dad couldn’t have done it without you and we will never forget the kindness, patience, empathy and care you all showed. All the carers were excellent but particularly two of the carers were amazing. Mum's needs were eventually too great to be cared for at home but Carefound's care allowed her to stay at home until it was safer to be in a care home and for that we will always be grateful.

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Review from L R (Wife of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very professional but more importantly, they are friendly and funny and will always go 'the extra mile'.

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Review from Catherine T (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound Home Care were invaluable in supporting my mum (failing fast with vascular dementia) and my dad (her primary carer). The carers were hugely competent, compassionate, caring and injected real warmth and humour. They looked after my mum really well, spotted health issues and made excellent suggestions
about how to make her home safer for her. They also really supported my dad. They also were very vigilant about keeping my mum and dad safe and it was Carefound that called me to say that the time had come to move Mum into a care home. Since then, the carers in their own time are still popping in to check that my dad is OK. I could not ask for more - exceeded my expectations of carers!

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Review from J B (Husband of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the services both from the management point of view and the work around the house. Pleasant service.

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Review from Judith S (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had daily lunchtime support from the wonderful team at Carefound Home Care (Wilmslow) from September 2020 until January 2021 when she moved into residential care. We honestly can’t fault the support she received. She loved the daily visits and the carers were fantastic - so good-humoured and
friendly but ever-vigilant in their care of her. The reporting system is fantastic and enabled us to keep the carers up to date with any news affecting Mum as well as hearing daily how the visits had gone, and all this in the midst of the Covid pandemic! We only wish that our relationship with Carefound could have lasted longer. We wholeheartedly recommend their services and wish the whole team every good wish for the future.

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Review from Sarah K (Granddaughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Carefound highly enough. They looked after my granny daily, for months. Every one of the carers loved Granny like she is one of their own, and she feels the same about them. They cared for her with kindness and enthusiasm daily. Mum and I came to rely on them as though they were
an extension of us, and we only moved away from Carefound because Granny has moved into residential care. The central admin team is approachable, organised and available 24/7, and their out of hours service is just as good as the rest of their service.
In our experience, Carefound will look after your loved ones well, and come to feel like family.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Carefound Home Care (Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Carefound Home Care (Wilmslow) is calculated as follows: ( (121 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Wilmslow) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (3)

Hayley

Hayley Gill

Job Title: Registered Branch Manager

Joined: 2017

My journey in the healthcare sector began in 2009 at a residential care home. In 2017, I transitioned to domiciliary care when I joined Carefound Home Care, and I’ve never looked back. I’ve progressed along my career path from carer to Registered Branch Manager, a role I started in 2022 and achieved my Level 5 Diploma in Leadership and Management.


I have a genuine passion for helping others, and I find it incredibly rewarding to lead and collaborate with a team that shares this commitment to improving the lives of those we support. Learning about each person’s life history inspires me to deliver person-centred care tailored to their individual needs.


Outside of work, I cherish spending time with my twin daughters, who always keep me busy. We enjoy long walks with our dog, Kyza, and love visiting Macclesfield Forest.


Gemma

Gemma Thomson

Job Title: Care Manager

Joined: 2022

I began working in the health and social care sector in 2014. I started as a carer and progressed to Care Manager. I have worked in both domiciliary care and residential care; however, my passion has always been for domiciliary care. I feel there is something special about being able to support people to remain in their own homes.


I achieved a Level 3 Diploma in Health and Social Care (Adults) for England in 2016 and a Level 3 Diploma in Management in 2018. I am currently working towards a Level 5 Diploma in Leadership and Management for Adult Care.


My passion for working in the health and social care sector has always been driven by my desire to make a difference in someone’s day. I really enjoy going out, meeting new and existing clients, getting to know them, and learning about their lives.


Away from work, I enjoy spending time with my son, partner, and our dog, Dylan. I like to unwind by cooking, and my family's favourites are toad in the hole and chicken stroganoff.


Sarah

Sarah Vickers

Job Title: Recruitment & Community Manager

Joined: 2018

After spending seven years travelling the world with British Airways and managing over 300 passengers on a plane, I decided it was time to transition to the care sector. My experience as a Senior Cabin Manager highlighted the transferability of many of my skills, and I found that caring for others came naturally to me.


I began my career in care in 2017, progressed to a management level, and joined Carefound Home Care in September 2018.


Caring for passengers at 35,000 feet gave me valuable insights into myself, revealing that my passion for care extended beyond the skies. The patience, duty of care, listening skills, overcoming communication barriers, and helping others adapt to new environments all laid the groundwork for my natural inclination to care for the clients I now support.


I take great joy in recruiting like-minded staff at Carefound Home Care and coming up with fun and creative marketing ideas for our team.


Since entering the care industry, I have completed my Level 3 Diploma in Health and Social Care (Adults) for England and I am on the verge of finishing my Level 5 Diploma in Leadership and Management for Adult Care. I have also trained new carers within our company and attended multiple "Train the Trainer" courses to support this.


Outside of work, I stay active as the captain of a Ladies XI cricket team in the summer and play hockey in the winter. I also enjoy playing the guitar, singing, and walking with my partner and our two dogs, George and Gigi, who often accompany me to the office and love meeting some of our clients whenever possible!


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Wilmslow) to verify any information. View our terms and conditions. Carefound Home Care (Wilmslow) has a Platinum Service – more info.