Carefound Home Care (Wilmslow)

Springfield House, Water Lane, Wilmslow SK9 5BG
Submit a Review
9.9 46 Reviews
  • Carefound Home Care (Wilmslow), Wilmslow
Carefound Home Care Wilmslow is Cheshire's local provider of highly personalised home care services to older people and is one of few providers in Cheshire rated 'Outstanding' by the Care Quality Commission (since October 2018) in all areas.

It is a locally managed service which includes both 24-hour live-in care and flexible hourly care. This may involve domestic help, companionship, personal care and medication help through to support for complex conditions such as dementia or Parkinson's.

Award-winning care at home provided by fully trained, vetted and locally supported carers.

Care Provided by Carefound Home Care (Wilmslow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Gill (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (Wilmslow)

  • Prices
  • From £32 per hour


  • Further information available on request


Carefound Home Care (Wilmslow) Reviews (46)

Total of 46, showing 41-46
9.9

Carefound Home Care (Wilmslow) has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years. Over all time Carefound Home Care (Wilmslow) has 46 reviews.

Overall Experience

  • 39
  • 5
  • 1
  • 0
  • 1

Date Published

46
2
7
22
24
Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the help I get. I feel the new carers could do with a little more training. I love them all!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Pleasant conversations once a week. Cleaning satisfactory, help given if needed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Has more than met our needs. Thanks

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Highly professional and caring service that extends to the office staff. Excellent communication between office staff and family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I would like to see more training in personal care, catheter and showering etc. Also if possible some knowledge of what to expect when caring for Parkinson patients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

A totally committed personal service matched us with a great carer. Unfortunately, Carefound Home Care (Wilmslow) are so popular that our needs could not be matched for ongoing work but I will always think of them for respite. Professional and warm and totally happy to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Carefound Home Care (Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Carefound Home Care (Wilmslow) is calculated as follows: ( (121 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Wilmslow) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Outstanding
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (3)

Hayley

Hayley Gill

Job Title: Registered Branch Manager

Joined: 2017

My journey in the healthcare sector began in 2009 at a residential care home. In 2017, I transitioned to domiciliary care when I joined Carefound Home Care, and I’ve never looked back. I’ve progressed along my career path from carer to Registered Branch Manager, a role I started in 2022 and achieved my Level 5 Diploma in Leadership and Management.


I have a genuine passion for helping others, and I find it incredibly rewarding to lead and collaborate with a team that shares this commitment to improving the lives of those we support. Learning about each person’s life history inspires me to deliver person-centred care tailored to their individual needs.


Outside of work, I cherish spending time with my twin daughters, who always keep me busy. We enjoy long walks with our dog, Kyza, and love visiting Macclesfield Forest.


Gemma

Gemma Thomson

Job Title: Care Manager

Joined: 2022

I began working in the health and social care sector in 2014. I started as a carer and progressed to Care Manager. I have worked in both domiciliary care and residential care; however, my passion has always been for domiciliary care. I feel there is something special about being able to support people to remain in their own homes.


I achieved a Level 3 Diploma in Health and Social Care (Adults) for England in 2016 and a Level 3 Diploma in Management in 2018. I am currently working towards a Level 5 Diploma in Leadership and Management for Adult Care.


My passion for working in the health and social care sector has always been driven by my desire to make a difference in someone’s day. I really enjoy going out, meeting new and existing clients, getting to know them, and learning about their lives.


Away from work, I enjoy spending time with my son, partner, and our dog, Dylan. I like to unwind by cooking, and my family's favourites are toad in the hole and chicken stroganoff.


Sarah

Sarah Vickers

Job Title: Recruitment & Community Manager

Joined: 2018

After spending seven years travelling the world with British Airways and managing over 300 passengers on a plane, I decided it was time to transition to the care sector. My experience as a Senior Cabin Manager highlighted the transferability of many of my skills, and I found that caring for others came naturally to me.


I began my career in care in 2017, progressed to a management level, and joined Carefound Home Care in September 2018.


Caring for passengers at 35,000 feet gave me valuable insights into myself, revealing that my passion for care extended beyond the skies. The patience, duty of care, listening skills, overcoming communication barriers, and helping others adapt to new environments all laid the groundwork for my natural inclination to care for the clients I now support.


I take great joy in recruiting like-minded staff at Carefound Home Care and coming up with fun and creative marketing ideas for our team.


Since entering the care industry, I have completed my Level 3 Diploma in Health and Social Care (Adults) for England and I am on the verge of finishing my Level 5 Diploma in Leadership and Management for Adult Care. I have also trained new carers within our company and attended multiple "Train the Trainer" courses to support this.


Outside of work, I stay active as the captain of a Ladies XI cricket team in the summer and play hockey in the winter. I also enjoy playing the guitar, singing, and walking with my partner and our two dogs, George and Gigi, who often accompany me to the office and love meeting some of our clients whenever possible!