Village Support Services

Tram Road, Pontllanfraith, Blackwood NP12 2LA
Submit a Review
8.5 2 Reviews
  • Village Support Services, Blackwood
Show Village Support Services on the Map

Care Provided by Village Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Village People Ltd
  • Person in charge
  • Mary Stanford (Manager)
Are you the Owner/Manager of Village Support Services? View your Advertising Options

Village Support Services Reviews (2)

8.5

Village Support Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Village Support Services has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
2
2
0

Review from K J (Daughter-in-law of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say how wonderful the staff are, they treated our loved one with the best care we could have asked for. I think you have to be a certain person to take this role on and I can honestly say that each and everyone of the staff that came to care for him are a credit to your company.

Reply from Kathryn Stanford, Responsible Individual at Village Support Services

Thank you so much for taking the time to share such kind words. We have shared this lovely feedback with our team who all feel privileged to have supported your lovely family. Thanks so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W G (Wife of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Social Services referred us to this company as we were having huge issues with our previous company. This turned out to be the best move we have ever made. All the staff are so professional and helpful. Very dedicated to the clients and nothing is too much for them. They carry out every duty to 100%.
The times allocated to each visit are fulfilled fully, carers are never in a rush and they ensure the client is comfortable and everything needed has been completed before they leave. Very friendly staff and managers. The caring staff are far more mature with the work they carry out rather than the previous company who would rather be in and out in minutes so they could be home quicker. I would recommend Village Support Services 100%.

Reply from Kathryn Stanford, Responsible Individual at Village Support Services

Thank you so much for your kind words. We, as a team, wanted to restore your faith in excellent homecare, after what we understand was a below-satisfactory experience elsewhere. This wonderful feedback has been shared with the team, and each of us thank you for taking the time to share your experience. The support and understanding of you and your family is what keeps us all doing what we do to the best of our ability, and we are so proud to be able to continue to support you and your lovely family. Thank you, all at Village Support Services


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Village Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Village Support Services is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Village Support Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Village Support Services

What Type of Services does Village Support Services offer?

Village Support Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Village Support Services to verify any information. View our terms and conditions. Village Support Services has a Basic Service – more info.