Pineshield Health and Social Care Services

Suite B, Sherborne House, Sherborne Avenue, Rear of 378 Cyncoed Road, Cyncoed, Cardiff CF23 6SA
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2 Reviews
  • Pineshield Health and Social Care Services, Cardiff
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Care Provided by Pineshield Health and Social Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Pineshield Management Ltd
  • Person in charge
  • Jayne Holloway (Managing Director)
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Pineshield Health and Social Care Services Reviews (2)

Over all time Pineshield Health and Social Care Services has 2 reviews.

Overall Experience

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  • 1
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Date Published

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Review from G J (Son of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pineshield I believe tries hard, but does fall down.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite time!
c)
Means I go to bed too late!
d) Pineshield has had great difficulties with carers off work sick. They are poor in handling such events. Overloading Pineshield with extra service users from social services due to other care providers failing would make Pineshield care service crumble if someone goes off sick.
e) Many times carers come late by 15 minutes. This 25-minute rule is for one of the incidents and not everyday rota planning!
f) Pineshield has phoned me to say their carers have been delayed due to the previous appointment where in truth an extra service user was inserted into the schedule, rendering the 30 min late rule phone call absurd. These rules only work with honesty!

Reply from Dean Morgan, Workforce Capability Manager at Pineshield Health and Social Care Services

Thanks for your review. We acknowledge that sector-wide challenges are impacting on our service and we work to ensure that changes/impact to rotas are communicated quickly and accurately. We appreciate your patience and thank you for your ratings with regards to standard of service, our care and support, and our dedicated staff team.
We reassure you that as much as we’d love to be able to support failing services, the safety of our staff and those we support is paramount. The truth is that we have to turn work away to maintain a safe and quality service. There will always be changes required where staff sickness is concerned, and we’re sure you can appreciate that it is a particularly difficult time for sickness on a global scale, not least considering the time of year.
Re: your last comment, this is not the case. This misinformation should not have been circulated and we apologise. We will be holding an internal investigation. If ever you have concerns, please contact us immediately.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophie T (Daughter of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pineshield has been providing care for my mother for four months now and have been just wonderful.
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with
mum's personal care but they also help to deliver six nebulisers a day, which is no mean feat!
All of the carers have been brilliant. They are caring, kind, sympathetic, professional and have really put my mum's anxiety at ease over her punishing nebuliser routine. Mum loves the social interaction with the girls as she had been feeling very lonely and mum also gets the support and reassurance she needs. I can’t recommend Pineshield enough and don’t know what we would have done without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pineshield Health and Social Care Services

What Type of Services does Pineshield Health and Social Care Services offer?

Pineshield Health and Social Care Services offers Home Care.

How many Carers does Pineshield Health and Social Care Services employ?

Pineshield Health and Social Care Services employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pineshield Health and Social Care Services to verify any information. View our terms and conditions. Pineshield Health and Social Care Services has a Basic Service – more info.