What Type of Services does Nestora Home Care offer?

Nestora Home Care offers Home Care.

How many Carers does Nestora Home Care employ?

Nestora Home Care employs 52 carers.

Nestora Home Care, Heritage Exchange, Wellington Mill, 70 Plover Road, Huddersfield, West Yorkshire HD3 3HR

Review from Nicky S (Daughter-in-law of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience

The manager and the team at Nestora were so supportive and stepped in at very short notice to care for my Mum in Law, when due to unforeseen circumstances she was Going to be by herself for a few days . They were very caring and even took her for an urgent GP appointment when she became unwell.
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remained in contact and the communication was excellent. I would recommend without hesitation
Thank you for your care!

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your kind words. We're so pleased we could support your Mum-in-Law when she needed it most. Our team always strives to provide caring and responsive support, and we're glad we could help with her GP visit and maintain clear communication throughout. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to get in touch.

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Review from K P (Husband of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience

My experience with Nestroa Home Care is very good. No complaints.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your positive feedback! We're delighted to hear about your excellent experience with Nestora Home Care. If you have any further comments or suggestions, please feel free to reach out. We're here to ensure the best care possible for your loved one

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Review from S M (Granddaughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience

Amazing Christmas party hosted by all the care staff. Fantastic!!
Also gives my grandma the best care all year round. Polite and caring manners from all staff. Thank you so much.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you very much for your kind words! We're happy to hear that you enjoyed our Christmas party and that your grandma receives such wonderful care from our dedicated staff. Your feedback means a lot to us. We look forward to continuing to provide excellent care and memorable events in the future!

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Review from J R (Son of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience

I would like to thank all the team at Nestora, in particular the manager for all his help and the carers that have supported my mum daily over the last few months. Although my mum was uncertain at first, she grew to really enjoy seeing the carers and was happy to rely on them. I can't thank them all

enough.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your kind words and for taking the time to share your experience. We are truly sorry for your loss and hope that the support from our team brought comfort to your mum and your family during a difficult time. Please know that if you ever need anything in the future, we are only a phone call away.

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Review from J P (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for taking the time to write a review of our service. It is truly a pleasure to support your loved one.

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Review from A P (Niece of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

The client is on the whole happy with the care provided by your company. She does tell me that some members of staff are better than others but she appreciates that everyone is different.
Unfortunately, she has a catheter which has on occasions not been fitted properly but that has got a lot better.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words about the care provided by our team at Nestora Home Care. Regarding the issue with the catheter, we want to clarify that upon investigation, it was determined that the problem stemmed from the catheter itself rather than an issue with our care staff's fitting. We're pleased to hear that this has improved significantly. We understand that clients may have preferences regarding their care staff, and we strive to accommodate these preferences as much as possible. Each member of our team brings unique strengths and qualities to their care approach, and we appreciate your understanding of this diversity. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with Nestora Home Care. Your feedback helps us continuously improve our services.

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Review from Karen S (Daughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience

Nestoria staff showed care and compassion to our mum and put her at ease at all times. The dedication and support they gave Mum and ourselves through some difficult times was outstanding. Office staff were excellent and queries were always dealt with promptly and follow up calls were always made to

ensure everything was running smoothly and to make sure Mum was happy at all times. Staff spoke to Mum during all care to ensure Mum knew what was happening and to put her at ease. Mum was never rushed and the staff always chatted and laughed with Mum. Nothing was too much trouble. They truly are an excellent care provider and would highly recommend to anyone looking for care for their loved ones.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your incredibly kind words. We're truly grateful for your feedback and it means a lot to the whole team to know that our care made a difference during difficult times. Ensuring comfort, dignity and peace of mind for your mum and your family is at the heart of what we do. We're so pleased to hear that our care professionals and office team were able to provide the support you needed. Thank you again for your recommendation. It's an honour to have been part of your mum's care journey.

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Review from Andrew M (Son of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience

Both myself and my niece are very satisfied with the level of care my mum receives from all your allocated staff. Always easy and at hand to contact if required. Mum is independent-minded but has many painful and restricting conditions, but the added assistance the carers provide give her the independence

and security she needs in her maturing years. She thoroughly enjoyed the get-together. Well done!

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your lovely feedback! We're delighted to hear that both you and your niece are happy with the care your mum receives. It's wonderful to know that our team is making a positive difference to her independence and well-being. We're also thrilled she enjoyed the get-together - seeing our clients happy is what it's all about! Please don't hesitate to reach out if there's anything more we can do to support her.

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Review from R A (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience

Cared for Dad and my late mum for a number of years now. One carer in particular has been excellent, going above and beyond on many occasions. Other regular carers are also very good, reliable and friendly. The office staff too have always been very helpful. Thank you for looking after them so well

for so long.

Reply from Anjam Razaq, Director at Nestora Home Care

Thank you so much for your kind words and for trusting us with the care of your dad and late mum over the years. We're delighted to hear that our carers and office staff have made a positive difference. We'll be sure to share your lovely feedback with the team - they'll be thrilled to know their efforts are appreciated. It's truly a privilege to be part of your family's care journey.

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Review from Angela P (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience

Nestora have been caring for my mother since June 2024.
They took great care to understand her needs and get to know her personality, likes and dislikes, and to ensure that she is safe at all times.
They have been very patient in managing her bed call - particularly when she was not happy to go to

bed. By trying different strategies and talking to her this regime was safely established and is now going well.
Nestora have got to know the family, and have been very responsive to any issues we have had, providing skill and knowledge in managing situations. Communication has always been good.
Carers have been friendly, helpful and knowledgeable, and have established good relationships with Mum. There is a regular team of carers so Mum has got to know them and if anyone joins this team, they are properly introduced to her.
I'm happy to say that caring for Mum continues to be a successful and productive learning partnership for both us and Nestora.

Reply from Anjam Razaq, Director at Nestora Home Care

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our services. It's always our goal to provide the best care and support, and it truly means the world to us to know that we've met your expectations. We value the trust you've placed in us and are grateful for the opportunity to provide care for your mum. If there's anything else we can do to continue improving your experience, please don't hesitate to let us know.

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Review from Helen P (Daughter-in-law of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience

Having cared for Mum ourselves it was hard to introduce "outsiders" into the team but they have been exceptional and I don't know how we managed without them.
Not once have we tried ringing and the phone not been answered immediately. They are quick, responsive and willing to be flexible. The staff

are lovely, communicate well and are caring and chatty. I am so glad we went with this company.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your wonderful review. We truly understand how difficult it can be to welcome others into your loved one's care and we're honoured to have earned your trust. It's fantastic to hear that our team has made such a positive difference and that you've found our care professionals to be caring, communicative and flexible. Your kind words mean so much to all of us at Nestora Home Care and we're so pleased to have been able to support you and your mum.

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Review from Andrew L (Son of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience

Generally good, with one particular carer outstanding - keeping me informed and going above and beyond when asked. Some carers do not seem to provide the same standard of care, sticking to the basics.

Reply from Anjam Razaq, Director at Nestora Home Care

Thank you for your feedback. We're delighted to hear about the outstanding care provided by one of our team members and their dedication to going above and beyond. We're also grateful for your honesty about care consistency. We will address this to ensure all carers meet the same high standards.

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Review from S C (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience

It is hard to put into words the gratitude and respect I have for the team of carers involved with my father's care.
Professional, intuitive, patient, caring, respectful and empathetic. Nothing too big or small.
From beginning to end they have shown such respect towards him and his complex needs

as well as being a huge support to myself.
They brighten up the darkest days bringing light, smiles and some well-needed laughter at times.
Forever thankful to you all. Only the very best for my father.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your wonderful feedback. It means the world to us to hear how much our team's care has impacted both your father and you. Supporting individuals with complex needs requires not only skill but also compassion, and we are delighted to know our carers have brought light and comfort during challenging times. Your kind words inspire us to continue delivering the highest standard of care, and we are truly grateful for the trust you've placed in us.

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Review from J H (Daughter of Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience

I am the daughter and I can express that the care my mum receives from Nestora Home Care is 100%. I and my family couldn't recommend them enough.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your kind words and for taking the time to share your experience with Nestora Home Care. We're delighted to hear that our care services have met your expectations.

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Review from M F (Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience

My partner and myself get along with the carers, they are really good with us and never refuse to do something for us.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your lovely review! We're delighted to hear that you've had a positive experience with our care. Your feedback means a lot to us and motivates the team to continue providing the best support.

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Review from M F (Wife of Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience

Happy and always available to try and help.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for taking the time to participate in your care review. We appreciate your valuable feedback and are pleased to hear that you are satisfied with the service provided.

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Review from Sean W (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience

The Nestora Home Care staff have been coming to help take care of my wife for about 3 weeks and so far I have found the care team and management to be professional and friendly and they put my wife at ease. I would recommend them to anyone who asks for a care company.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for taking the time to share such wonderful feedback about your experience with Nestora Home Care. We are truly delighted to hear that you've had a positive experience with our services.

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Review from S R (Husband of Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

The care is flexible and is able to be attened to at times when necessary. The carers provide a service to my wife which is a great help to us both and enables my wife to remain living at the property.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for your kind words and positive feedback! We are delighted to hear that our care services have been able to provide valuable support to your wife and yourself, allowing her to continue living comfortably at home. Flexibility and attentive care are core to our service ethos, and it's heartening to know that they have made a positive impact on your lives.

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Review from C D (Daughter-in-law of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience

They have been providing care for my mother in law now for several months now. We have had a few issues but once we have flagged these up with management they have been resolved, dealt with in a professional and friendly manner.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Many thanks for your kind review. It is a pleasure providing care to your mother in law. I will pass on your thanks to our care team.

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Review from Thelma B (Client) assisted by family/friend published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

Generally, a very good service. Punctual, responsive and caring. Would recommend.

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