Nestora Home Care

Heritage Exchange, Wellington Mill, 70 Plover Road, Huddersfield HD3 3HR
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9.8 35 Reviews
  • Nestora Home Care, Huddersfield
Nestora Home Care provides skilled care professionals for personal care needs, domestic and support services in clients' homes.

Nestora Home Care has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

All needs are thoroughly assessed by the registered manager and the support plan will focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

The agency operates throughout Kirklees and the Calderdale areas with a dedicated care and support team.

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Care Provided by Nestora Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Comfort Home Care Ltd
  • Person in charge
  • Gareth Downes (Registered Manager)

Funding & Fees Guide for Nestora Home Care

  • Prices

  • £25.75 per hour.
    The same rates apply on weekdays, weekends and bank holidays.

  • Please contact the office for further details

Nestora Home Care Reviews (35)

Total of 35, showing 21-35
9.8

Nestora Home Care has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years. Over all time Nestora Home Care has 35 reviews.

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Review from N K (Client) assisted by family/friend published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care company. Staff are great, friendly, reliable and chatty. Would recommend the care company to others.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you are satisfied with the care provided by our team. Ensuring the well-being and comfort of our clients is our top priority and it is immensely rewarding to know that we have met your expectations.


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Review from P R (Client) assisted by family/friend published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very relaxed and positive review of my care services. All my needs and wishes were considered. I feel I am being very well cared for and as a consequence, I feel secure and happy.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you are satisfied with the care provided by our team. Ensuring the well-being and comfort of our clients is our top priority, and it is immensely rewarding to know that we have met your expectations.


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Review from Debbie F (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team of carers who have looked after Mum for 4 years have, in the main, been exceptional in their professionalism, friendliness, kindness and attentiveness to Mum's every need. It has been a difficult time for all concerned as Mum became more and more dependent on others. Some of the carers were
always prepared to go the extra mile to ensure that all of her needs were met. We really appreciate the way they each tried their best to lift Mum's spirits with their cheerful greetings and thoughtfulness for - not only Mum's needs - but also for the needs of our family.
They looked after her so well that we felt they treated her like a member of their own family.
The office staff and managers were always swift to respond whenever any problems arose.
Our family would like to express our sincere thanks to all mum's carers and the team.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for taking the time to share your experience with our care service. We are truly delighted to hear that you found our care to be of such high quality and that it has made a positive impact on your mum's life.


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Review from Wendy W (Niece of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been so helpful to my uncle, who has received excellent care when he has occasionally had problems, in particular, his three carers and the girls in the office have gone the extra mile to support him. They have attended to his personal needs as well as providing company for a lonely man
with no local relatives. They are very understanding of his needs and also communicate well when there is an issue. They are prepared to go beyond what is really expected.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

On behalf of our entire team, I wanted to express our sincere gratitude for taking the time to share your thoughts and experiences with our care services. Should you ever have any additional feedback or suggestions, please do not hesitate to reach out to us. We are committed to continuous improvement and ensuring that our clients receive the best care possible.


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Review from A A (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider started providing teatime calls for my dad from June 2023. They took over from a previous company who weren't always reliable. They visit for an hour 7 days a week and although my dad lives in a more remote area and the weather can be extreme they have never let us down.
The staff
are always polite, patient and kind to my dad. They follow his routine, cook his choice of meals and help him with any tasks.
Whenever the family have needed to speak to someone, the managers are always available, they listen to whatever the problem/change and they always inform their carers. It's very reassuring and a comfort to know that the carers can be relied upon and that they listen and care about Dad.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you sincerely for taking the time to provide a review of our services. Your feedback is immensely valuable to us and serves as a testament to the effectiveness of our commitment and hard work in catering to the needs of our clients.
Recognising the importance of your input, we are motivated to maintain and exceed the high standards that you have acknowledged. Your positive comments inspire us to continuously strive for excellence in all aspects of our service provision.
Rest assured, I will personally ensure that your feedback is communicated to our dedicated care team. Their commitment to delivering exceptional care aligns with our shared vision of providing the best possible service to our clients.
Once again, we appreciate your thoughtful review and look forward to serving you with the same level of excellence in the future.


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Review from S K (Daughter of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really good and they look after my mum really well. Especially given her confidence to do more herself. This has helped Mum become more confident and happier in herself.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you so much for taking the time to share your thoughts about our care service. We truly appreciate your feedback and are delighted to hear about your positive experience.
It is our utmost priority to provide exceptional care and support to our clients, and your kind words serve as a testament to our team's dedication. We are thrilled that you found our services satisfactory and that we could make a positive impact on your or your loved one's well-being.
Your feedback is invaluable to us as we continuously strive to improve and enhance the quality of care we deliver. If there are any specific aspects you particularly appreciate or if you have any suggestions for further improvement, we would love to hear them.


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Review from P T (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the service provided by the care provider. The staff are very helpful.

Reply from Anjam Razaq, Director at Nestora Home Care

Thank you for your review, we are very pleased that you are happy with the team and services.


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Review from Donald R (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your girls are a lifeline for me. I look forward to them coming each morning. They provide an excellent service for me.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your kind words. Glad we are able to provide you with the care you need.


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Review from V M (Daughter of Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and treat my mum with compassion and respect and she looks forward to their visits. They always ensure her needs are met and that her wishes are catered for.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your kind words. It has been a pleasure providing care to your mother.


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Review from Maria O (Daughter of Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and mother both are service users. They are treated with love and respect by the carers. On occasions when I have felt an issue/issues have needed addressing, I have felt admin and management have been helpful and proactive. My parents are seen as a couple and cared for as a couple. Their
physical, emotional, psychological and cultural needs are fulfilled to a high standard. Thank you.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for your kind words. I will pass the feedback on to the care team.


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Review from S B (Client) assisted by family/friend published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall very happy with my care.

Reply from Gareth Downes, Registered Manager at Nestora Home Care

Thank you for kind words. I will pass your thanks on to the care team.


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Review from L N (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider started helping us to look after Dad when he had a stroke a year ago. The care meant Dad could remain living at home and maintain some independence. Every single carer has been kind, patient and respectful of Dad's wishes. Over the past few months, Dad's needs have changed and he has
sadly been diagnosed with dementia. Everyone at this care provider has worked with us as a family to help Dad stay at home for as long as possible. On a practical note, the app provided with the service is brilliant, updated at every call and accessible by family, it meant we were always up to date with how Dad was, meals eaten etc. The office staff were fantastic, good communication and worked with us when the time came that Dad needed 24-hour care in a residential home. Fantastic service from people who genuinely care, many many thanks.

Reply from Anjam Razaq, Director at Nestora Home Care

Thank you for the kind words, the team here wish you and your family the best for the future.


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Review from P W (Daughter of Client) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was visited by the ladies from this care provider over several months. We found that they arrived on time, were friendly and took any instructions on board regarding her care when things changed. If you need to speak to the office staff they are always professional and helpful with their responses.
My mother sadly no longer requires their services now but I would recommend the company without hesitation.

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Review from Jane W (Daughter of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very happy with the carers that visit her. They always treat her with respect. They always ring myself or my sister if there have been any concerns. They will also remind her what day it is and what she has planned for that day checking the planner we have written out.

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Review from Alan F (Client) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer who has cared for (and caring) has shown that they are very dedicated to their job. No complaints whatsoever.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Nestora Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Nestora Home Care is calculated as follows: ( (141 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nestora Home Care is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Gareth

Gareth Downes

Job Title: Registered Manager

Joined: 2023

Hello, I'm Gareth, and my passion lies in delivering the highest standard of care. From a young age, I was inspired by my mother, who worked in care homes, often taking me along to witness the invaluable work being done. This early exposure fostered my love for helping others, especially the elderly, with whom I've developed a deep empathy.


With eight years of experience as a registered manager, I bring a wealth of knowledge and a proven track record of providing exceptional care to those in need. My aim is to always exceed expectations, ensuring that each individual receives the support and compassion they deserve. I am dedicated to making a positive difference in the lives of those we serve, striving to go above and beyond every day.


Natalia

Natalia Wozniak

Job Title: Care Coordinator

Joined: 2023

Natalia loves looking after people and helping people to live better lives. Natalia has worked in care for a number of years and is currently working towards the level 5 in the health & social care management qualification. Natalia started as a care worker quickly moving into a senior role. Currently Natalia manages the client base at Nestora, for both the Huddersfield and Halifax areas. Natalia ensures a smooth service for on-boarding new clients and will involve everyone (including family, social workers etc.) to set up personalised care plans. Natalia is very dedicated to her role and is passionate about providing the best care for people.


Rebecca

Rebecca Horne

Job Title: Care Coordinator

Joined: 2020

Becky is a valued member of the Nestora family. Becky currently over sees the field staff to ensure the highest quality of support is provided to our clients. You will see Becky out in the community carrying out staff spot checks and supporting new staff members. Furthermore Becky manages the training and recruitment systems. Becky is passionate about making a difference to peoples lives and is regarded as a very considerate and caring person.


Daina

Daina Kraukle

Job Title: Care Coordinator

Joined: 2018

Daina has worked with Nestora for nearly 7 years. Daina had never worked in care before and she hit the ground running right from the start. Daina supports the management team to create staff rosters and carries out audit checks to ensure Nestora's compliance is on point. Daina is hard-working and a very reliable person who will always go that extra mile to help people.


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