Courtfield Healthcare

Suite 3, 77 North Street, Downend, Bristol BS16 5SE
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9.2 5 Reviews
  • Courtfield Healthcare, Bristol
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Care Provided by Courtfield Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Courtfield Healthcare Ltd
  • Person in charge
  • John Jabangwe (Manager)
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Courtfield Healthcare Reviews (5)

9.2

Courtfield Healthcare has a Review Score of 9.2 (9.202) out of 10, based on 4 reviews in the last 2 years. Over all time Courtfield Healthcare has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
4
1

Review from Liz L (Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this agency since February this year and I have to say the four main carers I have, I can’t fault them. They are very helpful and nothing is too much trouble.
Keep it up and I have recommended you to a friend of mine who is in need of a carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the carers that we have dealt with to be professional and caring. They are always prepared to go the extra mile to make sure that my mother is comfortable and that all her needs have been met. They listen to any concerns we may have and do their best to reassure us. They are always
polite and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne P (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The continuity of care provided by Mum's designated team delivered the best service possible. They displayed compassion and love, which was heartwarming. We had every confidence in the care she received from them, complimented by the highest standards from your staff, which she deserved. Nothing was
too much trouble.
Most touching was the conversation they had with her on every visit, no matter what her state of understanding was at the time. Thank you so very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I R (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care since March 2023, following an RTA resulting in paralysis. The regular carers are amazing. They are very helpful and caring. They listen to what I want, which is very important to me. They are patient and I never feel rushed, they allow me to move at my own pace and do what
I can for myself. They are always polite and considerate. They are a pleasure to deal with and come highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim T (Friend of Client) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my mum wonderfully, and when things got really tough for Mum the manager and his carers was the only service that were there, going the extra mile to provide more support. Really couldn’t have coped during this stressful time without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.202)

Overview of Review Score

The Review Score of 9.2 (9.202) out of 10 for Courtfield Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Courtfield Healthcare is calculated as follows: ( (20 Excellents x 5) + (1 Goods x 4) ) ÷ 21 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Courtfield Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Courtfield Healthcare

What Type of Services does Courtfield Healthcare offer?

Courtfield Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Courtfield Healthcare to verify any information. View our terms and conditions. Courtfield Healthcare has a Basic Service – more info.