Caremark Basingstoke & Deane

Office 12, The Manor House, Lutyens Close, Chineham Court, Basingstoke RG24 8AG
Submit a Review
10 31 Reviews
  • Caremark Basingstoke & Deane, Basingstoke
Caremark Basingstoke and Deane is a provider of home care services in the area.

Services include personal care, light domestic tasks, shopping, medication assistance and companionship.

Clients are treated with dignity and respect at all times by the highly qualified staff.

Staff are only selected once they have been fully CRB and reference checked.

Show Caremark Basingstoke & Deane on the Map

Care Provided by Caremark Basingstoke & Deane

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty Nash (Care Manager)

Funding & Fees Guide for Caremark Basingstoke & Deane

  • Prices

  • Our hourly rate starts from £25 an hour.

  • Our prices vary depending on the services required by each client

Caremark Basingstoke & Deane Reviews (31)

Total of 31, showing 1-20
10

Caremark Basingstoke & Deane has a Review Score of 10 (9.968) out of 10, based on 16 reviews in the last 2 years. Over all time Caremark Basingstoke & Deane has 31 reviews.

Overall Experience

  • 29
  • 2
  • 0
  • 0
  • 0

Date Published

31
0
6
16
15

Review from Tracey W (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is an amazing company! My Mum has mixed Dementia and the kindness and support my Mum has received is truly wonderful, very professional, kind, and caring. Mum loves her visits and always looks forward to seeing her Carer. I would highly recommend them to everyone.
Thank you to the owner,
and your lovely team for everything.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks for your kind words and that you and your Mum are so happy with the support she's receiving.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Monica W (Wife of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, kind and caring.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for kindly taking the time to send a review of our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Albert S (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers start as just that but soon became friends with my wife who has Parkinson's disease and myself. They have an uncanny sense of noticing when we are under the weather. New recruits including foreigners are quickly introduced into the system by senior carers acting as mentors. In the event of
sickness, weather or other circumstances the management team turn up to ensure I receive my care.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your comments, building rapport and relationships with our clients is an essential part of how good care should work so we're delighted to hear it's working so well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine G (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Basingstoke provided my mum with a live-in carer for a few weeks before my mum went back into hospital. My mum has complex advanced mixed dementia needs. They visited my mum in hospital, brought the carer out before my mum came home and answered all the questions I had promptly.
Sadly my mum
now needs nursing care. The carer provided was absolutely wonderful and built up a good relationship with my mum. The ladies were kind, caring and very experienced. Nothing was too much trouble for them. Even with care breaks, they try to have consistency for the client.
Although it was a relatively short time I cannot fault this company and the care offered.
Your loved one and you will be treated with the utmost respect you deserve.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your comments, it was a short time but we did all we could, as we do for all our clients and I'm happy to hear that your experience was so positive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Wife of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well trained and competent. Before, during and after my husband's hospital admissions the company were flexible and understanding and provided the support we needed at this trying time. I have no hesitation in recommending their services.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your kind comments which I will pass on to the team. I'm delighted to hear you are happy with our service, carers and the support we're providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan F (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are very satisfied with the care the carers are giving. Very friendly and can't do enough. Always make us laugh. Give great information. Value for money good too. All carers very friendly and helpful.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks for your lovely comments, supporting our clients is always about more than just doing tasks; building relationships and giving genuine support is what makes the job so worthwhile.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie B (Daughter of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very understanding, caring and supportive in helping Dad to stand and be able to get in the car again. Very understanding on time as we go out to lots of clubs and there was no trouble changing them to suit his needs.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your comments, I'm especially happy to hear how we've helped your Father regain some of his independence. Care and support should always, where possible, be about helping people regain their quality of life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen R (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is not my first experience of a care provider. I have no hesitation in regarding Caremark as first-class in every respect. The well-organised management ensures there is a reliable and controlled system. Carers are capable, friendly and pleasant and I appreciate always being called 'Mrs'. They
give a happy start to each day and willingly do all they are asked to do.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your kind words. I'm delighted to hear you're happy with the carers and how we're supporting you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josephine N (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a scary process choosing carers to take care of your loved one. We chose Caremark and I am so happy we did.
From the very beginning, their communication with us was excellent. It's easy to get hold of them to ask questions at any time and they always respond immediately. As for the carers, I
could not have asked for better. Each and every one of them took such good and kind care of my dad. It really felt like he was nurtured and respected. My dad doesn't like many people, but he only had praise, affection and gratitude for the Caremark carers.
The manager and her team went far above and beyond to make sure Dad was well looked after. I am so grateful to her and all the lovely carers. I highly recommend them.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your comments, it's a wonderful testament to the team and we're delighted you're happy with the job we're doing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Wife of Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had care before and had a few bad experiences. Caremark have come in and built trust and rapport. We are very happy with all Caremark carers, with all they are doing for my husband. Encouraging him to drink water, which he doesn't do easily. Two very happy people.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks for your kind words. I know the carers really enjoy their calls with you as well. It's a pleasure and privilege to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ethna F (Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Caremark (Basingstoke and Deane) is that I have and am receiving, without question, exemplary care. It is apparent that all my carers have been well briefed and understand what care I need and this is provided in a timely manner. Their timekeeping has been excellent and they have shown
dedication and compassion. Very cheerful and friendly, it's a pleasure to see them. They strive to be respectful of and maintain the dignity of the client, which I regard as a priority. In my opinion, the superb management of Caremark (Basingstoke and Deane) is highlighted and shines through the professionalism of their staff/carers. I would have no hesitation in recommending them.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you so much for your kind words and praise not only for the carers but the management team which shows how hard we work as a team to provide the very best experience for all our clients. I'll pass on your praise to the whole team as it really helps them to hear how much they are appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Husband of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a major change in my health meant I could longer cope with caring for my wife, Caremark took over, which was a great relief. Over the last three months the whole team have been great in providing the care she needs. This was a major change for her, but due to kind attitude of the carers making
sure she was relaxed and not hurried she has taken to their help and loves having a little chat.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Many thanks for your kind words, it's been a pleasure looking after your wife and supporting you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T K (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is absolutely wonderful. She brings light and joy into our home and my mother relates well to her so I am happy to go out and leave my mother in her loving care. She is professional, punctual and wonderful.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you so much for your comments. I've shared your lovely remarks with all our staff as it is a welcome reminder of how important their hard work and dedication are, and the difference they make in people's lives.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia B (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While we didn't choose Caremark as our provider, I'm so thankful we have them caring for my mum. I cannot thank them enough for all they do for her and us as a family. They treat her with dignity, respect and kindness. They take time to comfort her when she is sad or upset, never rush her and keep us
informed on every aspect of her care. We really wouldn't know what to do without them now. I would highly recommend Caremark to anyone looking for a fantastic care company.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Many thanks for your kind comments which I'll pass on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L D (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum is excellent. The carers are friendly and efficient and put Mum at ease and she is always pleased to see them. If I need to inform office of any changes to her care, it’s easy to contact team by phone or email. Would recommend to others.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks for your review, we're always delighted to hear that our clients are happy with our service and the support we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raj P (Son of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Caremark enough for looking after my father. From the very start, all my questions and concerns were addressed which made me feel at ease and knew they would be the right people who I would trust to look after my father.
All the staff are extremely friendly, knowledgeable
and so easy to talk to.
My dad's face lights up every time they visit and this is a breath of fresh air to see a smile on his face.
To me, even though they have been with us for a short time, I consider them part of our family.
They don't just care for my father but also give moral support for my mother which is a great help.
I can not recommend Caremark enough and so glad that we have them looking after my father.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks, Raj, it's been a pleasure to support your dad and we're delighted that you're so happy with all we're doing for you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B T (Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of several care companies over the past years, with largely mediocre results. A little more than a year ago, I was recommended to try Caremark, which I did, to my great satisfaction.
Caremark has proved to be much more than just another care company. I have experienced care
well beyond that which is expected from a care company. The carers are lovely and properly trained, and the manager makes herself totally involved in the well-being of her clients, frequently helping the carers herself. She has provided all kinds of help, with nothing seeming to be beyond her scope.
My carers know my family, and I even look on them now as part of my family!
I am more than happy to recommend Caremark to anyone, knowing that this company will give the very best care.
I have to say that I am extremely happy to have found Caremark!

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

I cannot say how happy we are to see your review and hear your comments. We are all genuinely touched and happy to have made such a positive impact on your life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W S (Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really nice and caring.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thanks for your feedback; it is much appreciated and much appreciated by the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frederick S (Husband of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are prompt, caring and doing a most important service for my wife. I'm very grateful for this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Daughter of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole family's experience with every single member of staff within Caremark, Basingstoke, has been an eyeopener. They all show great compassion, reassurance, kindness and openness. They are all very thorough when washing my mother and are very observant in highlighting any issues with new and existing
sores. They also work well as a team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Caremark Basingstoke & Deane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Caremark Basingstoke & Deane is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Basingstoke & Deane is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Kirsty

Kirsty Nash

Job Title: Care Manager

Joined: 2017

Kirsty has been with Caremark Basingstoke since we started and is the beating heart of the company. Patient, caring and supportive she has over 30 years of experience in the care industry and has made Caremark Basingstoke and Deane into one of the most trusted and respected care companies in the area.


Cheryl

Cheryl Rogers

Job Title: Care Co-ordinator

Joined: 2020

Cheryl has been with Caremark Basingstoke for 3 years and moved into the role of Care Co-ordinator 2 years ago. A great organiser, she plans the rotas and makes sure clients are safe and calls are always covered.


Frequently Asked Questions about Caremark Basingstoke & Deane

What Type of Services does Caremark Basingstoke & Deane offer?

Caremark Basingstoke & Deane offers Home Care.

How many Carers does Caremark Basingstoke & Deane employ?

Caremark Basingstoke & Deane employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Basingstoke & Deane to verify any information. View our terms and conditions. Caremark Basingstoke & Deane has a Platinum Service – more info.