Caremark Basingstoke & Deane

Office 12, The Manor House, Lutyens Close, Chineham Court, Basingstoke RG24 8AG
Submit a Review
10 31 Reviews
  • Caremark Basingstoke & Deane, Basingstoke
Caremark Basingstoke and Deane is a provider of home care services in the area.

Services include personal care, light domestic tasks, shopping, medication assistance and companionship.

Clients are treated with dignity and respect at all times by the highly qualified staff.

Staff are only selected once they have been fully CRB and reference checked.

Show Caremark Basingstoke & Deane on the Map

Care Provided by Caremark Basingstoke & Deane

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty Nash (Care Manager)

Funding & Fees Guide for Caremark Basingstoke & Deane

  • Prices

  • Our hourly rate starts from £25 an hour.

  • Our prices vary depending on the services required by each client

Caremark Basingstoke & Deane Reviews (31)

Total of 31, showing 21-31
10

Caremark Basingstoke & Deane has a Review Score of 10 (9.968) out of 10, based on 16 reviews in the last 2 years. Over all time Caremark Basingstoke & Deane has 31 reviews.

Overall Experience

  • 29
  • 2
  • 0
  • 0
  • 0

Date Published

31
0
6
16
15

Review from Jane S (Daughter of Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care provider for your loved one is a very difficult and emotional decision. However, we couldn't be more grateful for the care and support provided by the wonderful team at Caremark Basingstoke. We really want to keep Dad at home for as long as possible, and Caremark is making this possible.
The team have integrated an extension of our family. The care they provide is second to none! Thank you, you are all amazing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dot C (Wife of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's very unhappy to have carers at first but now he's happy. All the carers are very helpful, caring and made him feel at ease. Cannot fault them, they are an amazing bunch. Many thanks for all you've done.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your kind review, we know many people worry about having carers at first so we're happy to have managed to change your husband's mind.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Client) assisted by family/friend published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Caremark (Basingstoke & Deane) deliver a brilliant care package. There are 1 or 2 carers that spoil it for the rest, but we wouldn't like to change carers.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you so much for your review. We'll follow up with you to review any issues with carers which we will address as quickly as well can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my Mother is excellent. She is treated with dignity and respect. I know she can be 'hard work' but the carers are always patient with her. On the occasions I or my sister are present with the carers, we are very impressed with their dedication to care for my Mum and provide her
with all that she needs. During the COVID-19 lockdown, their care remains excellent.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you for your kind words, J W. It's a pleasure to offer support to your family and to hear that we're maintaining the high standards we've always set for ourselves, even at this most difficult of times.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael P (Partner of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is very good care and they are always there when you want them. Nothing is too much for them.

Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane

Thank you so much for taking the time to post your review. It's always great for the team to get feedback and hear that their hard work and dedication is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret K (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been a client of Caremark, since March 2019, I have always been treated with care and kindness. Nothing is too much trouble for them and I would happily recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Client) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are flexible, efficient, cheerful, obliging and neat and tidy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrienne T (Daughter of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a vast improvement on the previous care agency mum employed.
Have never let us down, and are trust worthy.
The management are always available to talk about any worries and help where possible.
The carers are friendly and have time for a chat with mum, but always carry out all of the tasks
asked of them.
We would definitely recommend them to anyone in the Basingstoke area.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline W (Wife of Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found them very organised and very much geared to the clients well being and making sure the client and family knowing what was happening if there was a problem. The carer give to client is good and they are always cheerful and concerned for the well being of the client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia H (Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very willing and helpful and nothing is too much trouble for them to do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela R (Client) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care received from your nurse has been second to none and nothing has been too much trouble for her. I cannot praise her and the organisation highly enough. I have never been made to feel I was a nuisance or a time waster, thank you.

Reply from Kerry Dyson, MD at Caremark Basingstoke & Deane

Thank you for your comments which I'll pass on to the team. It really was a pleasure to help and you know where we are if you need us in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Caremark Basingstoke & Deane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Caremark Basingstoke & Deane is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Basingstoke & Deane is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Caremark Basingstoke & Deane

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Kirsty

Kirsty Nash

Job Title: Care Manager

Joined: 2017

Kirsty has been with Caremark Basingstoke since we started and is the beating heart of the company. Patient, caring and supportive she has over 30 years of experience in the care industry and has made Caremark Basingstoke and Deane into one of the most trusted and respected care companies in the area.


Cheryl

Cheryl Rogers

Job Title: Care Co-ordinator

Joined: 2020

Cheryl has been with Caremark Basingstoke for 3 years and moved into the role of Care Co-ordinator 2 years ago. A great organiser, she plans the rotas and makes sure clients are safe and calls are always covered.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Basingstoke & Deane to verify any information. View our terms and conditions. Caremark Basingstoke & Deane has a Platinum Service – more info.