Caremark Watford & Hertsmere

95 St Alban's Road, Watford, WD17 1SJ
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9.8 38 Reviews
  • Caremark Watford & Hertsmere, Watford
At Caremark Watford & Hertsmere, they believe that care should be as unique as the individuals they support. They are a CQC ‘Good’ rated (CQC, December 2018) domiciliary care provider committed to delivering high-quality, person-centred care that promotes independence, dignity, and well-being.

They provide a wide range of services including personal care, respite care, live-in care, companionship, medication support, dementia care support, Home help, support with shopping/running errands and specialist care for complex needs.

Whether you require short-term assistance or long-term support, they create bespoke care plans tailored to your lifestyle and preferences that can be varied as often as you wish.

As a Compassionate team of professional carers, they aim to fit in with your lifestyle and can adapt their support to suit you or your loved one's changing care needs.

THEY ARE GREAT AT LISTENING

At Caremark, they aim to fully understand client's precise needs and preferences and tailors a Care & Support Plan.
When you or your loved ones are completely happy with the Care & Support plan, Caremark will arrange a preliminary meeting with a care worker before the service begins.

THEY ONLY RECRUIT THE BEST CARE WORKERS

They have a team of care workers who are carefully selected based on their competence in dealing with specific care requirements.
The care staff are dedicated to enhancing the quality of life for clients with focus on respect, reliability, and kindness and enabling them to remain safe and comfortable in their own homes.
All the care staff are friendly and easy to be around, so it never takes long to feel comfortable with them around.

Contact today to find out how they can support you or your loved ones.

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Care Provided by Caremark Watford & Hertsmere

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dana Dracinschi (Registered Manager)

Funding & Fees Guide for Caremark Watford & Hertsmere

  • Prices

  • £28.00 per hour on weekdays
    £30.00 per hour on weekends
    Live in Care services are available from £1400 per week.

  • Please contact us to arrange a free no-obligation home visit to discuss your needs.

Caremark Watford & Hertsmere Reviews (38)

Total of 38, showing 1-20
9.8

Caremark Watford & Hertsmere has a Review Score of 9.8 (9.783) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Watford & Hertsmere has 38 reviews.

Overall Experience

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Review from P M (Sister of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very happy with the care received overall for my brother. He liked the consistency of the carers available to him as well and felt they understood his needs. They were very kind and considerate and always happy to assist him by keeping everything dignified.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for sharing your feedback. We appreciate your input and are grateful for appreciation . We value your experience and will continue to strive for excellence in our service.


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Review from M G (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pragmatic, clear and respectful advice on the options available and pricing. Proposed care options were among the best I looked at in terms of price / quality balance. Staff are clearly engaged and passionate in their work

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere

Your review of our care services is greatly appreciated. Thank you for your trust and support!


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Review from C W (Partner of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Caremark now for the past 4 years. My partner is bedbound and needs help with his meals and personal care. Overall the service has been excellent and my partner likes the regular carers and has a good experience. They are always attentive to his needs and ask him if he is comfortable
before leaving him. I can trust them to do their job and cater for his needs when I am unavailable due to shopping or appointments.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for reviewing us and boosting our hard-working care team with positive comments. We are pleased to hear how happy you and your partner are and what difference we can make in your life.


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Review from B A (Son of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my mum receives from Caremark. The regular carer is outstanding. I am very demanding about the level of care my mum receives. She meets those expectations. Thank you Caremark and the regular carer for giving me peace of mind that my mum is cared for.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your lovely words. Is our pleasure taking care of your mum and thank you for trusting us over the years.


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Review from Shirley S (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words of praise to describe two members of staff in particular. They are kind and caring and very efficient. Always here on time with a smile when I'm feeling down. I love them like my family. Nothing is too much trouble for them. They have helped me from lying in bed to walking
on my zimmer frame.
Thank you to these two particular members of staff!
Thank you Caremark!

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much your sharing this experience with us. All your kind words make us go forward. Thank you!


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Review from John C (Wife of Client) assisted by family/friend published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are efficient, friendly and polite. They are reliable and professional. We are happy with the care they provide. The only tweek is the timing as sometimes it can be a bit haphazard.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your lovely words. This review means a lot for our team, who are working hard to achieve the premium care.


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Review from Trevor D (Friend of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service by Caremark and dealing with the manager was exceptional. Not once was there any issue too much trouble in dealing with my aunt. I feel that the care provided was fantastic.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your kind words and this review means a lot to us.


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Review from Jodi G (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say how outstanding my carer is. She has helped me so much over the last few months and has been so good with my care needs. She is very hardworking, takes extra care and attention to her work and goes the extra mile to make sure I’m ok. Caremark should be very
proud to have her as a member of their team.

Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere

Thank you for your kind words for our care and support worker and this review means a lot for the whole team, who are working hard to achieve the excellence in care at home services.


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Review from Derek T (Son of Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant and helpful and supports Mum's needs.

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Review from T F (Friend of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known the carer to be a carer of the highest quality, professional, caring, diligent, patient and good-humoured. The client, my friend and neighbour can be, at times quite trying and bad-tempered but both carers have shown their professionalism, they treat their client with dignity and good care.
A very important point is the honesty of these two caring human beings.

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Review from A S (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the service provided.

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Review from Paula J (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is genuinely cared for by the lovely carers and management at Caremark. They are professional, efficient, thoughtful, kind, pragmatic, hard-working and they genuinely care. I feel that my mother is in safe hands and that her independence is valued and respected and she has a lovely chat with
her carers who know her so well.

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Review from Ionela B (Great-Niece of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with this company and I am still. I recommend with all my heart, the managers and employees of this company are people who truly care and put their heart into everything they do. The staff and management take care of customers from A to Z, care, communication and affection, they
offer all the staff as well as management for people with various kinds of difficulties.

Reply from Dana Dracinschi, CQC Registered Care Manager at Caremark Watford & Hertsmere

Thank you for taking the time to review us. Your kind words are highly appreciated.


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Review from Alison W (Wife of Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and friendly. A great help to my husband.

Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere

Thank you for your encouraging feedback to our hard-working care team.


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Review from S P (Client) assisted by family/friend published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite, caring, helpful and very good timekeeping.
Very hard to comment as only been having for two weeks but so far all good.

Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere

Thank you for taking the time to review us and your kind words for carers means a lot to us.


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Review from M S (Sister of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been supported by Caremark agency for the last few months. She finds your help and assistance very useful. She has had a good experience with Caremark carers. They always try to be on time. They are friendly and hardworking people, caring and professional. My sister really appreciates
Caremark's service and help.

Reply from Shuchi Puli, Care Manager at Caremark Watford & Hertsmere

Thank you for reviewing us and boosting our hard-working care team with such positive comments. We are pleased to hear how happy you are and what difference we can make in life.


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Review from M D (Wife of Client) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the company, Caremark. The staff are very hardworking, pleasant and friendly and will go out of their way to help to make you comfortable.
Caremark if the company for me.

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Review from Yvonne M (Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service supplied by the carers is very good, they will do anything you ask them to do, they are very helpful.

Reply from Shuchi Puli, Care Manager at Caremark Watford & Hertsmere

What a positive and uplifting review! I really appreciate your kind words to encourage our dedicated care team.


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Review from M D (Friend of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency comes highly recommended - the team at Caremark (Watford & Hertsmere) has responded to all our queries immediately and provided safe and caring home care. The care team have been wonderful and we have got to know them; they really care and want to do whatever they can to assist. All the
carers we have had have been lovely and also attentive. the manager leads a great team and the carers are always polite and eager to help with anything they can. We will continue to use Caremark (Watford & Hertsmere) and would recommend them to anyone needing care at home.

Reply from Shuchi Puli, Care Manager at Caremark Watford & Hertsmere

Thank you for your review and kind words for our hard-working care team.


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Review from James H (Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers have been polite, cheerful, helpful and reliable. Fortunately, my recovery since leaving hospital has been progressive and thus their real value has been useful in dealing with medical matters such as monitoring my medicines and attachment of catheters etc. But most of all, the pleasure,
as a single person, of somebody to talk to and to know if I have a mishap that somebody is due to call or reach something I find inaccessible.
I am unable to comment on 'value for money' as yet as I am having difficulty in getting an accurate invoice from Hertfordshire County Council Finance Department.

Reply from Dana Dracinschi, Manager at Caremark Watford & Hertsmere

Thank you for your review. I am pleased to know how well you are doing and what it means to have someone at home to support you with daily needs and companionship.


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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Caremark Watford & Hertsmere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Caremark Watford & Hertsmere is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) ) ÷ 69 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Watford & Hertsmere is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Shuchi

Shuchi Puli

Job Title: Managing Director

Joined: 2015

As the Managing Director of a domiciliary care service, I am an experienced healthcare executive with a strong commitment to providing high-quality care and support services to individuals in need. With a proven track record of success in healthcare management, I lead a dedicated team of professionals who share my passion for delivering person-centred care that meets the unique needs of each customer.


I am determined, dedicated and motivated to put all of my experience, knowledge and understanding to lead the domiciliary care service that fascinates and inspires me. I am responsible for ensuring that high-quality care is delivered and that Caremark Watford & Hertsmere lives up to their customer's expectations at all times.


Vic

Vic Puli

Job Title: Head of Mass and Communications

Joined: 2015

Vic has more than 15 years of experience in Marketing and Business Management. He is passionate about bringing his skills into the Health and Social Care sector to mark the excellence of care and aim to provide the highest quality of service.


Dana

Dana Dracinschi

Job Title: Registered Care Manager

Joined: 2018

Dana joined Caremark in 2018 as a Deputy Care Manager.


After she proved her potential in management we promoted her to a Care Manager working in the Watford office she comes with a wealth of knowledge and hands-on experience as a field care supervisor and care and support worker as she has been working in the health and social care sector since 2011.


Dana’s role as the Care Manager is being responsible for the day-to-day running of the business, managing the care assistants, and office staff as well as dealing with service users daily.


Dana has successfully completed her NVQ Levels 2 and 3 and is currently working towards her NVQ Level 5 in Leadership and Management in Health and Social Care.


DANA: "I think working with people and helping the service users when they are at their most vulnerable, is important and ensuring they feel safe in their own home and receive the best quality care."


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Ana Maria Melinda Avram

Job Title: Field Care Supervisor

Joined: 2024

I am a dedicated and compassionate individual with a strong healthcare background, including over six years of hands-on domiciliary care experience in the UK and nursing experience in home country.


I am skilled in delivering high-quality care, supporting care teams, and ensuring compliance with regulatory standards. Passionate about maintaining excellent care services that promote dignity, independence, and well-being for service users.


I am currently working towards NVQ Level 4 in Health and Social Care.


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Shamantha Killa

Job Title: HR Administrator

Joined: 2023

As HR Administrator at Caremark Watford & Hertsmere, I support our team and ensure the smooth running of all HR processes. With strong attention to detail and excellent organizational skills, I will be handling recruitment, onboarding, payroll support, and staff compliance.


I will be answering to all HR queries, assisting employees with everything from training and development to policies and procedures.


I am dedicated to creating a positive work environment, help to ensure that our team feels valued, supported, and motivated. I also ensure that our workforce is well-supported and our care services meet the highest standards.


Frequently Asked Questions about Caremark Watford & Hertsmere

What Type of Services does Caremark Watford & Hertsmere offer?

Caremark Watford & Hertsmere offers Home Care.

How many Carers does Caremark Watford & Hertsmere employ?

Caremark Watford & Hertsmere employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Watford & Hertsmere to verify any information. View our terms and conditions. Caremark Watford & Hertsmere has a Platinum Service – more info.