Clarity Homecare Grays

The Old Courthouse, Unit 22, Orsett Road, Grays RM17 5DD
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9.0 22 Reviews
  • Clarity Homecare Grays, Grays
Clarity Homecare Essex provides affordable home care to Basildon and Thurrock residents and also further afield in Essex.

It delivers care services for the elderly and other vulnerable individuals who require assistance – to enable them to remain in their own homes at their highest level of functional independence.

Whether for yourself or a loved one, if you are interested in the services provided by Clarity Homecare, submit a care enquiry, describe your care needs and staff will let you know how they can help. Clarity Homecare Essex provides services for adults aged 18-65 and 65+ in the following service user bands, Dementia, Mental Health, Learning Difficulties and Physical Disability.

The company works with ‘Private Clients’ but can also work on behalf of local authorities and the National Health Service.

Clarity Homecare provides a ‘home-care’ service that promotes the independence of the elderly, disabled or home-bound individuals by providing assistance with day-to-day activities that enables clients to stay in their own homes and their personal surroundings, as opposed to having to seek care from a dedicated care-home. They are a client-centred company.

Their Aims include:

•        To ensure their clients remain independent.
•        To meet the needs of their clients.
•        To provide the best possible service at a low and affordable price for their clients.
•        To ensure the Health and Safety of their clients and staff at all times.
•        To provide a 100% satisfaction of service for their clients.

All clients of Clarity Homecare Essex are provided a service with full respect being made to their privacy and dignity. They provide service in accordance with client’s wishes and construct a tailored care plan for each client, which is agreed by all parties. They aim to meet all needs of clients wherever possible.

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Care Provided by Clarity Homecare Grays

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Morah (Branch Director)

Funding & Fees Guide for Clarity Homecare Grays

  • Prices

  • £22.42 - £28.00 per hour

  • Fees are negotiable depending on the funders and the total care package value.

Clarity Homecare Grays Reviews (22)

Total of 22, showing 1-20
9.0

Clarity Homecare Grays has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Clarity Homecare Grays has 22 reviews.

Overall Experience

  • 18
  • 4
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Date Published

22
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19

Review from Lisa W (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I can't thank the care team enough for how they cared for Mum, they became more like family and friends not only to Mum but also to us. Mum got to know the girls and trusted them we would recommend them every time.

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Review from J O (Client) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been fantastic and supported me in my improvement in walking better than all other teams. 5-stars.

Reply from Liz Whiteman, Registered Manager at Clarity Homecare Grays

Thank you for your 5-star review, we are glad that you are happy with the services we provide.


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Review from Tracy G (Daughter of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarity have been caring for my mum for over 12 months. She is bedbound and needs double care calls four times a day. Her care has been amazing and I am informed if need be with regular updates. The staff have become part of our family. Highly recommend, couldn't do it without them.

Reply from Liz Whiteman, Registered Manager at Clarity Homecare Grays

Thank You for taking time to appreciate what our staff do. We love being able to give our team great feedback!


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Review from Heather E (Stepdaughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has Alzheimer’s and had someone come in to shower him. They were very kind and understanding. They were very thorough and made sure he was comfortable from start to finish. They were also very understanding with my mum helping her to relax and let them take over for the hour they attended,
a much-needed break for her too.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thanks for your kind review of our service. We are very happy that our service met your expectations and that we were able to help.


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Review from Janet C (Daughter of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, looking forward to increasing visits, and feeling confident with different carers coming.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thanks for taking out time to write such a positive review of our service. We're glad that the service we provide meets your expectation and needs. Very well appreciated.


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Review from Irene N (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with my carer. She is very helpful and efficient in what I need to have done. She is easy to get on with and I am pleased to have this lady.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thank you for taking out time to review us for the service we provide. We appreciate that you're happy with the care we provide.


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Review from E C (Daughter of Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who come, are always introduced first before they come on their own, so they are not a strange face. They are friendly, caring and compassionate. They are encouraging to help me to walk but, sensitive if I doesn't feel able to. Duties are done efficiently and lotion is applied gently, but
thoroughly, looking out for problem areas.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thank you for taking out time to provide feedback for the care we provide. We always strive to do better by always looking to improve.


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Review from J S (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my carer she is kind and friendly. Good at her job, punctual and smart.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thank you for your feedback we always do our best to make sure our clients are happy with the service they receive.


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Review from K S (Daughter of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking on the twice-weekly care of my mother we, as a family, have nothing but praise for the care she's been given. The carer is always on time or will call if, for some reason, has to be late. Friendly and professional. It has really eased the family worries that Mum is getting such fantastic
care.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thank you for taking the time to give such great feedback, it is very much appreciated by the whole of the Clarity team, as we are always striving to provide the best possible service to all of our clients.


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Review from Karen M (Great-Niece of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my great aunt is excellent, and the carers brighten her day; they make her feel safe and loved. They are very professional and dedicated to the care they give. They have become a part of her extended family now. It also gives me peace of mind that I know she is being well looked after
and comfortable with the carers.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Hi, thanks for your excellent review. It makes us to do better as a company as we take pride in what we do. Well appreciated.


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Review from Rachel S (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves her ladies. She has dementia so doesn't remember their names, but they always bring a smile to her face.
As her family, we are delighted with the service. We know mum is in safe hands, but they do so much more and genuinely seem to care as much for mum's wellbeing as we do.

Reply from Peter Morah, Branch Director at Clarity Homecare Grays

Thanks for making out time to write a review. We also thank you for the opportunity to provide service that meets your expectation. Well appreciated.


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Review from Jo C (Sister of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clarity has helped our family when we were in great need, and have provided a regular, trustworthy service to my brother, who has cerebral palsy and is wheelchair-bound. Clarity has been very considerate of his needs, and in a very short time, the carers have established a good rapport with him, which
isn’t always an easy thing to do!

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Review from Claire C (Daughter of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarity was very reliable. They were also flexible when we needed to change care. The staff was really kind to Dad and he enjoyed their visits.

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Review from Geri M (Daughter of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been dutifully cared for by a small friendly team for several months. She looks forward to their arrival, so we are happy! The management team have been very supportive, especially when unexpected overnight hospital stays were necessary recently. Reassured to know that the Clarity team
are professional and conscientious. 5-stars!

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Review from V H (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with the service received from Clarity. The young lady who comes is marvellous and looks after my parent well. She is very professional and caring also.

Reply from Peter Morah at Clarity Homecare Grays

Thanks for your kind words. We always strive to provide the best care for our clients.


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Review from L C (Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to allergies, it took me an age to find a company who would cook from scratch. The care staff are amazing.

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Review from Freda L (Wife of Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With much apprehension, we decided to use Clarity and how glad we were that we did. My husband was very pleased with the care he was given and so was I. The carer was kind, considerate and very professional. It was like having a member of the family calling in every day. I recommend Clarity to anyone
who is looking for first-rate help.

Reply from Liz Whiteman at Clarity Homecare Grays

Thank you for your kind words. We always aim to provide the best service possible, tailored to you and your loved ones needs.
We like to hear that our care assistants have provided a quality service, and surpassed your expectations.


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Review from Rosemary C (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are fantastic. They are kind, patient and respectful. Nothing is too much trouble. They brighten the day and help me to live life to the full.

Reply from Peter Morah at Clarity Homecare Grays

Thanks for your kind and warm words. We always strive to put the interests of our clients first and find ways to improve and be better. Well appreciated your comments.


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Review from J B (Client) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls are usually obliging and helpful, they will always find time to talk and are interested in his wellbeing. Timekeeping is usually good. Food preparation is good and they always clear up well. Overall, service is good.

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Review from Eva S (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I am pleased with the service I am receiving for Clarity Homecare Essex.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Clarity Homecare Grays is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Clarity Homecare Grays is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clarity Homecare Grays is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Clarity Homecare Grays

What Type of Services does Clarity Homecare Grays offer?

Clarity Homecare Grays offers Home Care.

How many Carers does Clarity Homecare Grays employ?

Clarity Homecare Grays employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clarity Homecare Grays to verify any information. View our terms and conditions. Clarity Homecare Grays has an Enhanced Service – more info.