Break Barriers Nottingham Ltd

Castle Cavendish Works, Dorking Road, Nottingham NG7 5PN
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8.1 7 Reviews
  • Break Barriers Nottingham Ltd, Nottingham
Break Barriers Nottingham Ltd specialises in providing high-quality care services to individuals in the comfort of their own homes. Break Barriers Nottingham Ltd mission is to empower disabled individuals by enabling them to participate in activities of their choice and maintain independence.

The team offers tailored services, including personal care, support for adults with physical or mental health conditions, and assistance for those with sensory impairments or learning disabilities.

The team has a person-centred approach, ensuring that service users have choice and control over the care they receive. Break Barriers Nottingham Ltd is committed to breaking traditional barriers in healthcare by delivering creative and compassionate support.

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Care Provided by Break Barriers Nottingham Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Break Barriers (Nottingham) Ltd
  • Person in charge
  • Andrene Lewis-Longwe (Managing Director)

Funding & Fees Guide for Break Barriers Nottingham Ltd

  • Prices

  • •   Basic Care = £22.31 per hour (applicable for 24 hours)
    •   Complex Care = £23.48 per hour (applicable for 24 hours)
    •   Sleep in rate = £16.60 per hour

  • Should you require a quote please kindly email us.

Break Barriers Nottingham Ltd Reviews (7)

8.1

Break Barriers Nottingham Ltd has a Review Score of 8.1 (8.087) out of 10, based on 4 reviews in the last 2 years. Over all time Break Barriers Nottingham Ltd has 7 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 1

Date Published

7
1
1
4
3

Review from D P (Mother of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided 24/7 for our daughter who has complex and challenging needs. Break Barriers is always responsive to requests and queries always friendly and polite. The carers are trained to a high standard. They have worked hard to get to know our daughter and to build her confidence in them.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you for your positive review. We are elated that after all these years you remain satisfied and we will continue to to out best to keep it this way.


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Review from Lelia B (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and professional care. My husband has MND and the staff have been respectful and attuned to his personal requirements . Staff have been trained to use equipment which is required by my husband to use overnight. I have complete trust to leave my husband in their care and get a night's
rest.

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Review from Lisa M (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been with Break Barriers for a few years now, and in the last few months, they have excelled in their service provision. They were already very good, but since our care plan has been increased two-fold, they have been even better!
The carers are all very friendly, caring, reassuring and confident
in their tasks.
The office team are very responsive and has even supported us recently with little notice. I would certainly recommend their services.

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Review from Sue R (Mother of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My daughter's care was so poor in one aspect she needed medical intervention for the blisters on her legs when her splints rubbed. My daughter was injured during a hoist lift. An ambulance was called, staff left her on her own and turned their phones off. Office staff were useless but did offer to pray
for her while she was screaming in agony. Luckily a friend lived locally and was able to stay with my daughter until the ambulance arrived. Luckily my daughter has now been placed with another agency who are fabulous with her and she no longer dreads her care calls.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you for your review. We are sorry to learn that you feel that the service we provided in the time that we supported your daughter was not up to the standards that were expected. As an organisation, we always address any concerns raised either by the customer or the family and where needed involve Social Workers and all recommended action plans are put in place and followed through.
We note that you make reference to a specific occasion in which you feel we fell short of required standards and we will bring this matter up to the management to address this concern. We will also review our policies & procedures where necessary in order to improve further. We have been in business now for 13 years and we aim to keep improving. Giving our customers the best experience possible.
We are glad to hear that you are happy with the new agency you are with and wish you all the best in the future.


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Review from D T (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I secured Break Barriers in 2011 and the name is well suited.
The care given to my mum is second to none. Mum is treated like family, a winning ethos how clients are cared for. Have to experience the service and care ethics to truly understand.
March 2019, mum was taken to hospital at short notice
and stayed for 3 weeks. The wonderful staff rallied adjusted care with an immediate response. Staff continued with personal and loving care. The routine stayed in place, ensuring mum was not stressed in an environment other than her home.
Her care urgently changed and needed extreme adjustments. Spoke to Break Barriers for added support for night carers. The new change was immediately put in place before I returned to London.
I live in London, I found Break Barriers' entire staff who care for my mum. The agency looks after me too so I can continue to live in London. They are my eyes, my ears.
I talk Break Barriers to colleagues, friends and recommend them.
I'm told that I'm lucky to have Break Barriers and their service and I appreciate my position.
Mum is happy after years being cared for by wonderful individuals that is Break Barriers.

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Review from Shanaz (Daughter-in-law of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 8 months, Break Barriers became part of our extended family and that extra quality of life, gave our family and especially aunty, immense pleasure and happiness and for that little piece of tranquillity in aunty’s life, we will eternally be grateful to all those involved. The care provided
was of exceptional quality, the staff were well trained, very caring and compassionate. Any concerns we raised were promptly dealt with. We can’t express enough gratitude to all staff that were involved directly and indirectly in looking after and managing aunty. The staff went that extra mile at times to support aunty with great patience and understanding, which made an enormous difference in her daily life and gave her immense comfort.
We were especially touched by the great sensitivity and dignity the staff gave both aunty and us in her final days and for making such a difference and giving aunty quality of life she deserved; we will be forever grateful to all those involved in aunties care.

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Review from Stephen D (Father of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional set up from home visit with risk assessments being carried out to organising those important first visits of introduction and a step by step carefully laid out plan and continuous support from management to see that the plan is going well the staff are so calm and considerate to the
persons needs.We can't thank Break Barriers enough.

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Current Review Score: 8.1 (8.087)

Overview of Review Score

The Review Score of 8.1 (8.087) out of 10 for Break Barriers Nottingham Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.087 for Break Barriers Nottingham Ltd is calculated as follows: ( (17 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 23 Ratings = 4.087

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Break Barriers Nottingham Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Break Barriers Nottingham Ltd

What Type of Services does Break Barriers Nottingham Ltd offer?

Break Barriers Nottingham Ltd offers Home Care.

How many Carers does Break Barriers Nottingham Ltd employ?

Break Barriers Nottingham Ltd employs 77 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Break Barriers Nottingham Ltd to verify any information. View our terms and conditions. Break Barriers Nottingham Ltd has a Platinum Service – more info.