What Type of Services does Right at Home (Mitcham, Streatham & Dulwich) offer?

Right at Home (Mitcham, Streatham & Dulwich) offers Home Care.

How many Carers does Right at Home (Mitcham, Streatham & Dulwich) employ?

Right at Home (Mitcham, Streatham & Dulwich) employs 30 carers.

Right at Home (Mitcham, Streatham & Dulwich), Resource Business Centre, 537 Norwood Road West, London SE27 9DL

Review from Jenny O (Wife of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience

Right at Home have been sending carers in to help my husband get out of bed, shower and dress him for four years now. I am impressed by the calibre of the carers. They are all people who do their job with full compassion and understanding of my husband and his needs. They treat him with respect and

consideration and talk and even sing with him. Right at Home really know how to recruit good people but they are also good employers as the staff are well trained and supported. Every new carer who is introduced to my husband comes into shadow the current carer at least once, and usually twice, before taking over the service on their own. The office staff are also very good - answer the phone immediately and deal any problems politely and efficiently. It is an excellent organisation.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for the lovely review. It is much appreciated and will be passed onto the team today. What you say reflects our total commitment to working together as a team to provide the best care we can for every client every day.

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Review from Cate F (Daughter of Client) published on 11 December 2024
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Overall Experience

Right at Home take time to find the right carers for your family member and offer frequent reviews to check that the right care is being delivered. All the staff are extremely supportive and kind. They go the extra mile to make my mother feel comfortable accepting the care she needs.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks your kind words are much appreciated and will be passed on to your Mum's carer team.

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Review from Malcolm F (Son of Client) published on 11 December 2024
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Overall Experience

Right at Home has been providing care for my father who has been in decline physically and mentally this year, and has moved from having daily carers to now having a full-time 24/7 live-in carer. Right at Home has been exceptionally helpful throughout this period going the extra distance to ensure a

high quality of care for my father when he most needed it. Reviewing his care plan with my sister and myself throughout this time has been very helpful so that, together with Right at Home, we can support my father in his own home as best as possible. Staff at Right at Home have gone out of their way to ensure this high standard of care, and have been both supportive and attentive to my father's needs, seeking to give him the best possible well-being at this difficult stage of his life. Care with thought and heart in equal measures is what he, and us as a family, need, and this is what we get from Right at Home.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for the wonderful feedback. We are proud of our team, who through their care and attention ensure our values and standards are actually demonstrated in the care we provide.

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Review from Maria C (Daughter of Client) published on 31 May 2024
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Overall Experience

Right at Home provided care for my mum for many many years until she died in March. The care provided was on the differing needs - as she had sight problems and many operations with varying success the type of care changed throughout the years. The Director and Manager were absolutely amazing and often

felt like family. They were determined to provide the right people to look after Mum - carers that matched her needs and character! If ever there was a problem they were so quick to resolve as Mum's well-being was their top priority. They checked in frequently and I don't think ever did not manage to change the schedule to accommodate things that were going on in our lives.
They were a great source of support to me as well during a lot of difficult times. Their key concern was that my mum would still be herself in every way and feel empowered to keep her independence and her pride.
This is a home care provider that actually cares.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks, Maria as you say we are determined to ensure we match the best carer to each client. We aim to be as flexible as possible, reacting quickly to new requirements and ensuring our service is constantly tailored to each client's needs and wishes.

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Review from D Y (Daughter of Client) published on 29 May 2024
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Overall Experience

We have used this Right at Home care agency for six years. We have regular planned constructive review meetings with the managers. The collaborative teamwork between managers, carers, myself and my sister has enabled Mum to be well cared for in her own home and her dementia has remained stable.
When

I have raised any issues, the managers have responded promptly either via email or come to the house.
The carers have a lovely manner with Mum and are professional/respectful which has enabled me to go to work and be happy that Mum is in good hands. If a carer has any queries they can contact me immediately. We recommended Right at Home to a friend and his wife has also become a client. I would recommend this care service to family and friends.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for the lovely feedback. We truly believe the best care comes through teamwork. It is an honour to support your mum and a pleasure to work with you and your sister!

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Review from Judith W (Friend of Client) published on 20 May 2024
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Overall Experience

Carers from Right At Home have been working with my friend for 2 years now. In that time she has been supported in her physio exercises post-stroke. Her sessions with the carers have been a massive boost as they have always been positive about her development, and support her emotionally too. She has

since had another stroke and I have been struck by how much the carers continue to keep in touch and visit my friend while she is in hospital. They give her hope, give her companionship and really care. Right At Home also takes great care to match the client with the right carers in terms of both personalities and interests. This has made such a difference and they are a life line for my friend. We are so grateful.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for your kind words. We work as a team to provide the best support we can and hearing we bring hope and a lifeline is fantastic!

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Review from Iwona M (Friend of Client) published on 16 May 2024
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Overall Experience

I have always found ‘Right at Home’ to be reliable and their team of care staff are very concerned with the wellbeing of my elderly friend. I am more than satisfied with the service that is provided and I would definitely recommend this company; in fact, I have already done so to other people for their

friends and family members.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks Iwona - especially for the personal recommendation!

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Review from Aileen M (Friend of Client) published on 16 November 2023
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Overall Experience

I was very happy with the care provided to a friend with dementia and other health problems. My friend was quite challenging, and I, the attorney for property and financial affairs and the agency, worked together as a team to solve issues that arose related to my friend's cognitive problems. I found

one lady very responsive, and her experience was invaluable. The electronic record-keeping was good. I would recommend the agency.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you! We place great value on teamwork and encourage all our carers to share ideas and work collaboratively with other carers, the clients, their next of kin, their close friends and other health professionals. Teamwork results in the best outcomes for our clients and helps ensure we succeed in our goal of providing the very best care we can for each client 365 days a year.

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Review from Michael L (Son of Client) published on 24 May 2023
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Overall Experience

We have been using Right at Home since 7th November 2022. Initially, 3 days a week to get Mum used to the 4 carers on a rota. Within 3 weeks, this increased to 5 days a week and from 16th January 2023, it was daily. Excluding the rare hiccup, Mum is happy with the carers allocated. They all do a good

job as a baseline, and some do the little extras - changing Mum's linen, hoovering, cleaning any soiling on the bedroom mat or not rushing to leave when time is up. All the carers are friendly.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for your lovely feedback; it is much appreciated.

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Review from Marion L (Mother of Client) published on 21 April 2023
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Overall Experience

Having had the help of Right at Home carers for a number of years. I can only say that they have always provided, and continue to provide a first-class service. All the carers who have helped us have been extremely kind and helpful as well as efficient and willing to work with me to achieve the best

outcome possible for my adult daughter who has advanced multiple sclerosis.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks, Marion for your kind words. We are proud to support our clients and work together as a team making sure our clients are always at the heart of everything we do.

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Review from A S (Husband of Client) published on 19 April 2023
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Overall Experience

We like the fact that we have a team of three carers who each bring their own personality to the job which we find refreshing. We look forward to the arrival of a friendly face and we much appreciate their reliability and punctuality. They always bring a cheery professionalism to everything they do

and help us to keep everything running as normally as possible.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks A.S. We work hard to ensure all caregivers share our values, which is to provide the best care we can, for every client, 365 days a year.
Our philosophy is 'happy caregivers mean happy clients'!

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Review from P H (Daughter of Client) published on 18 April 2023
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Overall Experience

We have been using the services of Right at Home since 2018 and in that time we cannot speak highly enough of them. The management are always professional and help in whatever way they can. They take great care to try and match carers to the client based on their personalities and interests. My mum

has a great rapport with all her carers.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thanks for your kind words are very much appreciated. After 5 years it remains a pleasure and a privilege to care for your Mum!

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Review from Sally T (Daughter-in-law of Client) published on 25 January 2023
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Overall Experience

We, as a family (and particularly my mother-in-law, who is being supported with her care and needs by the team at Right at Home) are delighted with this service in every respect. All staff are incredibly caring, kind, patient, attentive, vigilant and trustworthy people and their skills in this difficult

field are exceptional. I genuinely know this to be the case, having experienced other care providers both for my mother-in-law and for my own mum. In particular, we are able to lead normal lives, as the team liaise with us regarding any concerns and proactively deal with any issues arising. For example, this week, they were very worried about her state of health and took necessary steps to ensure she had appropriate medical help, whilst keeping us informed every step of the way so that we were able to come and be with her during this stressful time. Also, having provided support for my mother-in-law for at least 4 years, they have enabled her to retain her dignity and involved her in any decisions about her care.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Many thanks, Sally for your kind words. They are much appreciated. We work as a team to meet the needs and raise the spirits of every client every visit. It is great to receive feedback like this and know what we do is working and appreciated.

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Review from Shirley F (Client) published on 15 December 2022
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Overall Experience

Living alone, and following foot surgery, I needed help during my initial 5 week healing period. I had re-entered the world of home care with some trepidation - having already had my fingers burnt when I organised care for my elderly parents. It was very poor. By contrast, Right At Home was simply

brilliant! Gone were those awful days of all sorts of different carers turning up, as had happened at my parents. My needs were discussed before care started. The staff were trained and professional. By day 2 we had an established routine. I cannot emphasise enough how important that was. I didn't have to keep issuing continual instructions from my bed. Instead, I could be looked after. Properly. My other major concern was that carers would take over, doing things their way. My house would no longer be my own. But everything was done in the way I would have done it, with warmth, respect, and discretion. I highly recommend Right at Home.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you for your lovely feedback. We agree that consistency and routine are vital to gain trust and reducing stress. We want to improve the lives of vulnerable adults in South London, by building a team of highly motivated caregivers dedicated to lifting the spirits and meeting the needs of every client, every day. Reviews like yours tell us we are on the right path!

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Review from Pauline S (Daughter-in-law of Client) published on 10 October 2022
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Overall Experience

A masterclass in care. As a family, we were a little dubious when it came to employing help for our 96-year-old mum, but we needn't have been. From the first visit, we were overwhelmed by the team's expertise, professionalism and compassion.
We've had many bumps in the road with hospital visits, less

than smooth discharges home and multiple GP contacts. Each time the manager and her team were there to smooth out the process and have our mum at the core of their concerns.
Not only did they care for mum, but for the extended family. They took time to know us, understand how our family unit worked, and how best they could work alongside us. They have empathetically helped us navigate through unknown territory with frequently changing care needs.
We are so very grateful for their guidance. They have always been at the end of the phone, always on time, always reliable and always made our mum smile.
Care comes in many forms, and the Right at Home team excels in all areas.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you, Pauline, for such a lovely review. It was fantastic to work together with you as a team to support Mum with the best care. We will share your review with our office team and the carers. Your feedback will ensure everyone is walking on air today!

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Review from Linda H (Wife of Client) published on 6 October 2022
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Overall Experience

We have been helped by our provider on an ad hoc basis since before Covid. They are very accommodating with dates and times and provide excellent staff who are very caring. My husband's needs will increase in the future, and the provider is able to accommodate his changing and increasing needs. The

staff, whether in the office or with carers, are polite, and nothing seems to be a problem. The management of the branch always has time to listen to changing needs.

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Review from Tim H (Son of Client) published on 26 September 2022
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Overall Experience

Right at Home have been caring for my parents, one of whom has dementia, and both are frail. They provide friendly and practical help and companionship and really get to know them. They are happy to help with whatever has been needed, with the highest quality of care. This applies at all levels of the

organisation, and the carers are chosen with care.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you it has been an honour and a pleasure for us to provide care for your wonderful parents.

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Review from Iqbal F (Friend of Client) published on 25 February 2022
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Overall Experience

Right at Home have been providing care for my good friend since summer 2020. They are responsive to anything needed and always willing to help. They have shown tremendous flexibility in scheduling caregivers to come in and visit and through those early stages when establishing a new relationship with

a new user of the service. I have found them to provide good quality care at all times, show professionalism and above all else, the staff, the management, and the carers have considerable empathy.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you for this lovely feedback. We aim to support all clients with maximum flexibility and responsiveness so it is great to see our aims working in action!

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Review from Audrey Q (Daughter of Client) published on 10 February 2022
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Overall Experience

Right at Home have taken so much pressure away from me with the care of my mother. When things have been difficult they will always step in and offer caring advice and kind words when and where needed.
I have peace of mind knowing how reliable and understanding they are to my mother's needs.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you for your kind words, which we will pass on to the carers involved. We love supporting your mum and appreciate your support in helping us ensure the service runs smoothly.

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Review from Patrick H (Client) published on 10 February 2022
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Overall Experience

For over a year I have been very impressed with the patience and dedication of the carers provided. They are all friendly and considerate, and if they have to be absent, their replacements fit in well.

Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)

Thank you for your review. We are committed as a team to provide the very best care we can every visit. This requires everyone working together as a team with one focus - the health and well being of the client we are supporting.

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